Thanks for your response.
I do have both options. but no luck.
However when i change the email format to rtf after loaded the template, the changes i edited is being to the recipient.
I have read some forums below
Outlook 2010 - Sending HTML base oft Files is converted to...
We have migrated from Outlook 2007 to 2010.
We had a large number of organizal template forms to be send out for customers and it was working very good in outlook 2007, but after we migrated to outlook 2010 the template is not working as earlier.
We are able open the template and edit the...
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