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JesseWalter375: Thank you for your help. Unfortunately no matter what I tried it would not work. I had to create a new PST file and new form to get it to work. With the old PST file, I tried new folders, new forms, new fields (also would not display in any view type), etc. I also tried...

I have Office 365 (up to date). I am using my Contact folder with a local PST file on my computer. I have a custom form with multiple custom fields. Using the control toolbox I added a combo box using the Microsoft Forms 2.0 control. I then added a new text field with the possible values...

I did reboot. When I drag it to the desktop, I see the "+" and then nothing happens. If I right click and drag, I see the options of Copy, Move and Cancel. If I select Copy or Move nothing happens. There is no message.

Diane: Thank you. I've always just exported/imported the custom file through the "Customize the Ribbon" dialog. I am an Admin on my W10 machine.

Thank you. I do not have the installer build. I appreciate you getting back with me.

Guess I spoke too soon. Now it no longer works. I tried to drag files from my contacts and tasks notes to my desktop (and it worked yesterday); however, now it no longer works.

Diane: I am so glad they added back in this capability.I hope they do not remove it again. Shawn

Diane: I have read multiple people having the same issue. I cannot find any fix that resolves the bullet issue (I think I tried all of them). Have you heard of any update? Shawn

Diane Do you know if there was any change with the ribbons? No matter how many times I create a new ribbon, it does not stick. I create it, export it, and multiple times I need to import again just to go through the same process again. Shawn

I tried all above options and I still have the same issue; however, I am now seeing the issue in multiple PST files. When I first posted, it was only one PST file, now it seems to be happening on multiple PST files. I'll try and see if I can determine why, but it looks to be random.

Thank you. I tried all options you noted in a previous reply except Safe Mode. I will try that next. I may try another PST file in my current profile and add a few contacts at a time and see what happens

Sorry, I did but forgot to mention it. I created a new profile and use only the one PST file with the items not showing. Same results. My other local PST files are working OK. It just seems to be this one in which the total is not showing. Does it matter that it is not the default PST file? I'm...

Tried creating a new PST file, created a contacts folder and moved a few contacts into the folder. Initially the total did appear, but as soon as I closed Outlook and restarted, same result. The show total option is selected but does not reflect the total.

Diane: In your initial reply on August 25, you noted May I ask how you created your new ribbon. Maybe I'm just missing a step since each time I access ribbons, customize, export it to save, it never sticks. I continually need to import the exported ribbon.

I have tried to reproduce this, but it seems very random. I have no idea how or when it appears. Since my previous reply, it has not happened. I understand Outlook doesn't have tracking, but it does appear at times. If it does happen again, maybe I can try and reproduce the steps.

Diane Tried SCANPST, running with resetnavpnae option and a test profile. No luck. Each time Outlook restarts, it doss not reflect the total number even though the option is selected. I am going to try creating a new Date PST file and copy the contacts from the old PST file to see if that...

Diane, thanks. I hope they bring the button back. You also cannot open more than one reminder at a time.

Thanks. I will try a repair first. If that fails, I will try the reset and then new test profile. I do not use favorites.

I have Outlook 365 Business In one of my local PST files (not my default data file), "Contacts" folder, I have set the properties to "Show total number of items" but the number does not appear. If I select "Show number of unread items", Apply, and then select "Show total number of items"...

Diane, thank you.