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Thanks Dianne, I actually didn't upgrade both his laptop and his new desktop have Office 2013. We wound up creating a new PST copying everything into it and doing it that way. Even that was problematic as Outlook kept rejecting the server password that was 100% correct. Finally had to open it in...

I have a user who is in the process of switching from a laptop to a desktop. Outlook 2013 on the laptop works perfectly. He installed 2013 on the desktop and at a certain point came to me to get settings and password information to complete the setup. I copied the PST to the new machine, it's...

Thanks Diane. I'm actually not sure on the addins they had already worked on that before I got involved but I'll see what I can find out today. it does make sense, it works in safemode because the addins aren't loaded. We don't have Exchange just plain old outlook, and he's not synching to a...

Michael thanks for the reply I will look into that today. I'm suspicious though because the user is reporting that this started after updates ran, I don't know if he means Windows updates, or Office Updates. I do know we had another user who installed office updates recently and it totally...

To update, I ran the repair tool from Control Panel, it ran for several minutes and the net result is nothign is fixed. It's Outlook 2013 and same thing it says starting but doesn't actually start, user said sometimes after about 10 minutes it actually will start, but the only way to get it to...

User is unable to launch Outlook normally. It works fine if it runs in Safe mode, by holding Ctrl when double-clicking the Outlook icon and responding to the prompts. Otherwise, it shows the splash screen forever. I tried running scanpst.exe on a copy of his PST file, and it indicated that...

Thanks for the reply. That's the confusing thing he insists the old PST file was only 1.9, I don't know if that's true or not I never actually saw his computer or file he just showed up at my desk wanting a solution that didn't involve him having to delete anything or archive(he said he'd done...

Have a user who couldn't receive new emails because Outlook kept saying his PST file was too big. he has 2013 and was nowhere near the 50gb limit. We finally realized he was upgraded from 2007 so the PST file was created in 2007 which has a much lower size limit. He has lots of attachments and...

I have a user Windows 7x 64 using Outlook 2010. In the old version of Outlook he had he could highlight a message and either right click or hit tools and the option scan with Panda Antivirus for Desktops was available to scan that message with the installed antivirus. 2010 does not have that...