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OK so in the absence of any real answer to this I found a workound - place a 'dummy' contact in each of the three 'Contacts' folders say Mr A1, Mr A2 and Mr A3. Then select the folders in the BT app in turn and see which 'contact' appears. Now why didn't I think of that before now! :rolleyes:

Thanks or that Diane, understood and will try out both.

Sanjeev, thank you for your interest, but you have misunderstood the question. Creating an alias is not the problem. The alias has already been created within my Microsoft 365 for Business tenant, however that alias does not appear as an option when clicking the 'from' button in the Outlook...

My 'Microsoft 365 for Business' account contains two domains. A user has a primary email address and an alias to reflect the second domain. In the desktop Outlook app mail is received from both domains into the primary domains inbox (but can be identified by the 'To' address) However it appears...

Doesn't your opinion of the new Search Box position depend greatly on your settings for thee Quick Access Toolbar? When you have the QAT positioned below the Ribbon, then the Search Box is outside the work area in the Title Bar, and its alignment, to the left edge of the message list area does...

Anyone?

Posted this some time ago but received no responses:- I have two accounts in my Outlook profile, and both have a 'Contacts' folder. They are easily distinguishable in Outlook itself (desktop version) were the email address is appended to the folder name,, but when using an external app (Ring...

Hi, it's 'Outlook for Office 365 MSO 16.0.12430.20172 64-bit'

I have two accounts in my Outlook profile, and both have a 'Contacts' folder. They are easily distinguishable in Outlook itself (desktop version) which shows the account name, but when using external app (Ring Central to be exact) the name of the Address Book is used , which is 'Contacts'in...

Intending to edit a custom form, I inadvertently opened an existing record rather than the new item form (a few years since I developed the forms!). I have done so before on occasions and have simply been able to go into each field and blank out the unwanted data before publishing (without...

I have two exchange accounts setup in the OL2013 desktop client - they behave differently when defining custom views - one shows conditional font size options only as 'smaller, normal, big and bigger' whilst the other gives actual font size options i.e. 8,10,12,14 etc. Anyone explain what's...

Diane, the 'smaller,normal,big and bigger' always return 9pt.11pt 14pt and 16pt in the dialogue box regardless of the 'normal font size for the view, so as you say probably hard coded - but there does seem to be something else going on since when the view font is set to 11pt and the conditional...

This seems like a really basic issue so it's probably been answered many times - apologies in advance. When changing the font in a message list view to 8pt Arial in OL2013 the choices for the conditional formatting of unread messages are: smaller, normal, big and bigger. If I select 'normal' I...

Found the answer - if it helps anyone else it's as simple as copying the tmp files from the AppData/FORMS/*message class* folders in the backup to a new folder on the target machine, renaming them with the .oft file extension, then opening them in Outlook - New Item > More Items > Choose Form...

Still looking for inspiration on this - anyone?

OK, but in that case the personal forms that were in the ost file (and synced with the server) before being deleted locally, would have been recreated in the new local ost created and synced with the server when the mail account was recreated on the pc - which is what I thought would happen -...

When you say 'the data file' presumably you mean the pst or ost file? If so, whilst I backed up pst files (a different mail account) I didn't back up the ost files on the assumption they would be recreated when synched with the server. If so I guess they are gone. However I do have a pst file...

Diane, as as test before I go hunting for cfg files in old backups I created a new custom form and saved it in my personal forms library - where should I expect to find the cfg file for the form? Or would there not be one without some other action - it doesn't appear in the folder you specified...

Thanks for quick reply Diane. I only have one file in each of the form folders (IPM.xxxx.xxx) within the FORMS folder and they are .tmp files. When you say the .cfg file will be in 'the office installation folders' where do you mean exactly - I may be able to extract them from an older backup set.

Had to reinstall OS and data -Win 8/Office2013 - all good up until OL2013 custom forms - naively perhaps I thought I could just copy the backed up AppData\Local\Microsoft\FORMS folder over the existing folder - wrong! Is there any way of doing this? ('instaling' the forms needs a 'cfg' file...