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  1. B

    quick help with "changed by" field in a shared mailbox??

    Hi! I manage a shared mailbox. I have recently added two new users. If they have reading pane turned on and just touch an email, "changed by" gets turned to their name. If reading pane is off nothing happens. If they open the email with reading pane off, it also changes it to their name...
  2. B

    Ok - a complicated one - but really need help (auto formatting)

    Ok - I'll try and be clear. I'm not a tech guy so be forgiving. I work out of a shared inbox. Multiple groups work in this inbox and we have created views for each group. lets look at View 1. View 1 has two teams working out of it, and the members of each team have a category assigned...