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The 'ASAP' wasn't really the appropriate term I suppose. Sorry for the delay. I'm still waiting for the person to mail me back his results on the last two suggestions, I'm expecting to hear back from him today.

Thanks guys, I will try the above suggestions and post my findings ASAP.

Any suggestions? I'm kind of at the end of my wits... Cheers in advance.

We just tested something else; adding the 'guilty' e-mailaddress as a contact address for facebook and then trying to send an e-mail. No difference. Summarizing: It is now clear that the notorious picture only appears when sending from or receiving on a specific e-mailaddress, so the relation...

And another step closer to finding the cause: Just received another e-mail in which he states that when creating a new message, the picture of the strange woman ONLY appears when he inserts a specific e-mailadres of his own in the 'to' bar. So, in this example, he entered four of his own...

Reply received. Apparently he is using an e-mailaddress for facebook that starts with janv at xxx.xx. He also tried to change his main e-mailaddress for facebook into a different one, but the situation remained unchanged. He also confirmed that there are no messages in which they are both...

Checking this with the customer now, expecting a reply soonish. Thanks for the help.

Not sure, I have no ways of interacting with the picture whatsoever.. I can click what I want but the only thing that comes with the picture is a link to her facebook profile. So really no clue what domain/e-mailaddress is. He primarily uses a dot NL account, but has various other POP...

You might be right. I have attached a screenshot which was made from an e-mail I sent to the guy who is having the problem - I suppose it should be his picture showing there instead of hers (the first picture/contact is me). He has sent me this like 5 mintues ago, explaining that the...

Hello Diane, Thanks for replying. The service providing the picture is facebook. I've had the customer check his friends list to see if she's there, which would make sense, but she's not! We can find her, but there is no relation between the user and the woman, not even through mutual...

Hello everyone, I have a quick question concerning the OSC add-in for Outlook 2010. A customer of ours is currently using the plugin and it works fine. There is however one thing I can't seem to figure out. Since I don't feel like spending hours trying to fix something that might seem...