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    Grouping emails using "From" causes a None Category

    Hi Diane! So, the user is asking me now if there is a solution to this issue. Would it happen because he's using Reply All or Forwarding an email?
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    Grouping emails using "From" causes a None Category

    Hi Diane! Thanks so much for responding so quickly. Well both groups: "None" and "User Name" are from him, so not sure why they are not coming together as one group. The user has two places in the Inbox where his email is grouping when using the "From" -- his own name and "none." What would I...
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    Grouping emails using "From" causes a None Category

    I have a user who likes to group emails by from. However, when doing so, two groups are created: None and the User's Name. I'm not sure why None is showing up because when I look at the individual emails, the From is the same as the one under the user's name. How can "none" be the right...
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