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This goes over my head but if one Diane sees this, she'll be the one who can direct you through any difficulties you might have. Why not keep us posted as to how you do with your problem.

Under Home, click on the Clean Up and then Clean Up Folder. If you have something that works better, I would beg your advice. Thanks.

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Lest any should find themselves spending hours upon hours or days upon days looking for the solution to my great query, please don't. I seemed to have stumbled and fumbled upon the resolution to this great mystery. For the many who have contributed to this thread, a sincere thank you. As you...

I have a Folder with duplicate email and many of them. Is there a simple way to remove the duplicates instead of doing this one at a time? Please type slowly in all responses. Thanks.

Thanks so much for all the efforts and attempts to assist with this very unique problem. Based on the suggestions hither and yon, I finally figured it out. Thank you again!

I've asked about syncing folders because I've seen Outlook 2013 say its syncing folders and after an hour or so, I just hit cancel. Anyway, here's what I'm up against. One of my accounts is a gmail account. I've seen it here and there, that I see no mail coming in on this particular account. If...

I've had this problem before but cannot remember how to fix it. On the left where my email addresses are and Directories, when I scroll up or down in there, it takes three or four clicks on the mouse wheel to get them to move. When they begin to move, they're ok but it's getting them to move...

Come people! Surely there is one to one and one half people who have got an answer to my profound question. Please advise.

I've asked about syncing folders because I've seen Outlook 2013 say its syncing folders and after an hour or so, I just hit cancel. Anyway, here's what I'm up against. One of my accounts is a gmail account. I've seen it here and there, that I see no mail coming in on this particular account. If...

Oh I'm quite sure if I lived close by your residence, you'd hung me in a tree by now. Plus, there's nothing like someone asking for help then beginning to debate with the Tech giving the assistance! Definitely the way to go!?! I've been using computers for years and I'm totally amazed at how...

And here I was googling, attempting by myself to fix this from my end. Suddenly, I remembered I don't have the necessary skills, so why am I even doing this, thus my crying on your shoulder. Anyway, it all calls for a MacDonald's coffee! :-)

We can all take a mental break from here on in Diane. I received a reply informing me his smtp settings were indeed incorrect. Having fixed them, all is operating within normal parameters. Thanks for chiming in and saving the day once again! Stay tuned to a computer near you for further Twilight...

Ok, so I can stop pounding my head against the door knob. As said earlier, his mail comes in with his new address but hitting the Reply brings up his old one. I've wrote him earlier and asked him to check his settings, preferably the SMTP. I'm not sure at all what he's using for a Mail Client...

If I put his proper address in where you're saying, does that actually just work for him & not throw something else off kilter? If he has something awry in his settings, such as his SMTP address, the problem would be originating with him, correct or am I off the rails?

When I hit the reply, his old email address comes up in the To Field: but he is sending it from his new address. That shows up when it comes in but when I hit the Reply, the old address shows in the To Field? His old address is no longer in the Autocomplete but for some scary reason, is still...

Here's a new one, at least for me. A friend has changed his email address. I've removed the old one out of my address book and put in the new one. When I reply to his email, the old email address pops up instead of the new one. I've searched and cannot find any trace of the old address. Yet it...

Diane, here's an update as to my third question I had asked you. It was as follows: When I start Outlook, another email address pops up at the top of the screen, asking me for the Password. If I cancel it, it works ok. But I'm wondering why that particular address pops up. It's an Outlook.com...

I'm not surprised but thank you for those comforting words. I'll not have to hide under the bed tonight in shame but shall sleep a bit better knowing that. :-)

Good! Thank you again for your explanation Diane. Stay close to a computer near you for cries of help from the mentally crippled! :-)