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OK....perhaps I spoke too soon. I just re-sent another email and did a search but nothing. It's strange because ALL of the test emails I sent came up in that original search a few minutes ago (I used the phrase 'test' in the subject line and/or body. I just sent an email with the subject line...

We may be getting somewhere now...... I did a search and found a message I sent. I have no idea how or why.....or how to fix it but yes, if I search for a message, I can see it. Any thoughts? Thanks so much! Dave

You were right Diane......it was Hide Messages Marked for Deletion. I picked that option anyway and nothing has changed. Was I looking in the right place?

Hmmm...... I just checked and the "Hide Messages" envelope was highlighted. The options I have are - IMAP Messages Hide Messages Group Messages Preview Which do I pick? Thanks! Dave

I just checked all of the folders and there isn't anything new there.....just for fun, I checked to see if the account is set up as IMAP and it is. All the messages that are currently in the folders are read if that is what you mean. Other than that, no new mail. Any thoughts? Thanks for the...

Hello Diane, There aren't any error messages at all. I checked the sync issues folder and there isn't anything there either. All of the folders synced fine but when I send test emails to it, it's not receiving them. When I log into Webmail from our server, I can see the email sitting...

Hello, I am setting up a new laptop that is running Windows 8.1 and Office 365. I am having a bit of a problem setting up an email account with Outlook. I am setting up an IMAP account for a colleague which is how her account was set up on her older Windows 7/Outlook 2010 laptop. The...

Hello, Does anybody have any thoughts on this? Thanks for the look! Dave

Hello, I used to have a little icon in my viewing pane that showed if a message was replied to or forwarded (if memory serves me right, the forwarding arrow was blue but I can't remember the other colour). Those little icons are now missing. Do you know how to get them back? Many thanks! Dave

She had may 20 or so folders that she would sort her emails into (or have rules do that for her). What I have now done is uninstall and re-install Office 2010. I was hoping to just re-create the IMAP account but when I opened Outlook, the account was still there (as was her old POP3 account)...

Hello Diane, She has an old POP3 account installed in Outlook but it's from the same email address. This change was made almost a year ago. Here is a link to two screen shots - https://www.dropbox.com/sh/ra1k8cyxj95jcrm/AABrYJ08US0ItBHVspd_Xu6za?dl=0 Yes....she is using rules but that was...

Hello, We use Outlook 2010 our our Windows 7 laptops. Only one email account for our domain is set up as IMAP. That account is set up so my wife can receive her emails on her laptop as well as her iPhone 4s (running the updated iOS8). We noticed a problem a couple of days ago that her...

It doesn't get any easier than that! Thanks for the help Diane :)

Hello Diane, Thanks for the input on this. Yes...he does have the .pst file. What would be the proper way to delete the account? I won't have access to his computer so I need to be able to direct him verbally or via email. Many thanks! Dave

Hello, I have a consultant who is no longer contracted to our company. We had set up a POP3 account from our domain but have since changed his password so he can no longer send/receive from that account. When he send/receives, he gets an error message that he needs to input his password. He...

Hey Larry, Thanks for the response. Is there an automated way to move the emails from each account over to the IMAP server? Cheers, Dave

Hello All, Our company uses Outlook 2010. All accounts are set up on POP3. I would like to switch them over to IMAP as I want to be able to retrieve my emails on my iPhone 4s but still be able to pick them up on my laptop. What is the best way to do this? We still need access to our...

Hello, I purchased it from Quantum Web Solutions here in the UK, but recently transfered it to 2020Media. Any thoughts? Thanks, Dave

Hello, My current registrar is 2020Media here in the UK. Do I have the ability to change the DNS records via Plesk or is that something where they may not give me that kind of access? Many thanks, Dave

Hey Larry, We all use POP3 accounts. I do have access to Plesk for the 'old' hosts....the new one is cPanel. I am not sure where to go in Plesk to change anything or if I have to ask them to do something. Any additional thoughts would be appreciated! Cheers, Dave