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Hi Diane Thanks for the advise i'm try to get outlook to open the URL\query and then insert the ticket id field into the subject line If you copy and past that into your URL it will come back with records...

Hi I was wondering if you would be able to assist me iv recently started a new job. The company uses a web bases ticket system that you can call records from using API URL i NEED!! to integrate this into outlook so that when people in the company reply It will search for the record get the...