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Hi, I tried the support link is here, but i could not recover my lost emails, then i saw a software called OutlookFIX and it worked very fine, so I hope help you.

Thanks for the explanation Michael, I was thinking move the entire If block (that is from If... to End If...) from the ItemSend event to the ItemAdd event could be a possibility, but i was not sure.

Here is the same thread https://forums.slipstick.com/threads/43754-how-to-open-a-form-in-outlook-2010/

I've had the same problem, and I could never find the solution