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In some respects double click is the same as open, if you want to open an individual email. However my client wants to view an email in the preview pane and what he is doing is opening other emails separately so he can compare contents etc. If you double click them to open, they replace the...

There are several items out there which talk about adding customised entries to the bottom of the list, but there is a degree of complexity in what they suggest. thanks for your response.

In Outlook2003, the right click context menu had the "open" command at the top of the list; i.e. when you have a summary list of emails, you could right click on one of them and select "open" as an option. Now in 2010, the open command has gone and we have "copy, quick print, reply, reply all...