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  1. W

    Filter condition "contains"/"doesn't contain" doesn't always work

    Sorry to keep filling up my own thread, but I just noticed something else interesting. In your image of the plain filter Diane I see there is an SQL tab. I seem to recall that is a feature that can be turned on with a registry tweak or something, but the interesting part is that it doesn't...
  2. W

    Filter condition "contains"/"doesn't contain" doesn't always work

    I'm not sure I'm understanding your question correctly, but I would expect (and want!) the conditional formatting to show both the sample emails as you've used them in magenta. I could have perhaps included a third sample email where the ticket was assigned to somebody else and would expect...
  3. W

    Filter condition "contains"/"doesn't contain" doesn't always work

    Yes Diane, what you describe using the conditional formatting filter is exactly what I’m experiencing! So did you experience this under Outlook 2013 or 2010 or both? Thanks Wayne
  4. W

    Filter condition "contains"/"doesn't contain" doesn't always work

    Something I didn't include in my original post (because I was trying to keep it simple) is that I'm using Query Builder and my condition is the last of several. I don't believe the other conditions are impacting the weird result I'm seeing but for completeness here is my full condition set. (I...
  5. W

    Filter condition "contains"/"doesn't contain" doesn't always work

    Thanks for taking up the challenge Randy and Diane. I had already been wrapping the phrase in quotes so it's interesting that it works for you on the same messages but doesn't work for me. I wondered if perhaps it was not searching beyond the horizontal line that normally separates emails in a...
  6. W

    Filter condition "contains"/"doesn't contain" doesn't always work

    I meant to add, if I copy the same phrase "Assigned to Wayne Ivory" quotes-and-all and paste it into Outlook's Instant Search box I see all my tickets, some showing as grey and some as black. If I put a minus sign in front of the phrase I see everybody else's tickets all showing as grey (which...
  7. W

    Filter condition "contains"/"doesn't contain" doesn't always work

    I have a Rule in my Outlook 2010 client that moves all emails generated by our Ticketing system to a separate folder. Ticket emails are generated for all IT members so we can be aware of what others are doing, but I want to be able to distinguish those assigned to me quickly. I chose to do...
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