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  1. kburrows

    "New" Outlook Desktop App Mailbox Size

    Thank you! They just can't leave well enough alone, can they?
  2. kburrows

    "New" Outlook Desktop App Mailbox Size

    Will the 50GB ost file size remain with the "new" Outlook or will it finally increase to 100GB to match OWA? Thanks.
  3. kburrows

    Online Archive - Do Not Archive Tasks

    I double-checked Purview and MRM tags are still not an option for Tasks. Just as a thought, does To Do follow the online archive default policy?
  4. kburrows

    Online Archive - Do Not Archive Tasks

    Hi! I posted a similar question several years ago and thought I would follow up to see if anyone figured out a way to NOT archive tasks for Microsoft 365 Online Archive? I have a team member who is a heavy user of Tasks, and several carry over for many years. Has anyone figured out a way to...
  5. kburrows

    How to get Outlook 365 to open from websites

    Yes, just note the current default app that is being used now. You can change them to any mail application, not just Outlook or Web browser.
  6. kburrows

    How to get Outlook 365 to open from websites

    It's a function of your default mail application in Windows. In Windows 10/11, go to Settings, Apps, Default Apps. In Windows 10, click on mail and change it to Outlook. In Windows 11, click on Outlook and make it the default for each (mailto, .eml, etc.).
  7. kburrows

    Outlook Email Body Text Disappears/Overlaps, Folders Switch Around when You Hover, Excel Opens Randomly and Runs in the Background - Profile Corrupt?

    For the 18 months or so, I have had constant issues with text jumping around, overlapping rows over each other or text disappearing suddenly in the body of emails. If I click around a few times, it will all reappear, and everything is okay. This occurs throughout the day but not with every...
  8. kburrows

    Outlook or Phone Combining Contacts?

    As an example, if I have company ABC Distributing and there are multiple people in that company, I like to create a company contact with the main phone number and information and then contacts for each employee without the main company number. I do this so that when someone calls from the main...
  9. kburrows

    Outlook 365 - Ribbon Customizations Disappear

    Fairly frequently, Outlook will reset my ribbon customizations. I have exported the customization, but when I import it, it doesn't revert to my settings. What is causing the ribbon to reset so frequently and how can I get a customized ribbon to import correctly? I think Microsoft likes to...
  10. kburrows

    Reset Date to Keep Tasks from Archiving

    I do not believe it is. There are no options on the Outlook side (policy tab is missing to choose never). I believe it is a futile path down a long rabbit hole. I have had customers ask me to disable online archive just because of this. Diane, thanks for your follow up and persistence...
  11. kburrows

    Reset Date to Keep Tasks from Archiving

    I also use the old portal. Where did you find the option to apply retention policy to Tasks? I have been fighting this for well over a year without finding a good solution. I spent hours on the phone with Microsoft and their only option was the same as the previous link.
  12. kburrows

    Reset Date to Keep Tasks from Archiving

    I don't see where to apply a retention policy to a specific folder only. Of course, the 365 admin portal changes every day, so sometimes impossible to find what was in one place the day before! How did you get there?
  13. kburrows

    Reset Date to Keep Tasks from Archiving

    Yes, online Archive. There is not an option to exclude Tasks exclusively from online Archive. Microsoft acknowledges this. Work around is to create a new retention policy that disables archiving as the default option and going to each folder and enabling archiving manually. Not a good...
  14. kburrows

    Reset Date to Keep Tasks from Archiving

    Is there a better way than creating a new retention policy in Microsoft 365 to keep Tasks from archiving? Creating a retention policy as per Microsoft recommendation requires manually setting archive/retention for each folder and any future new folders. I also get complaints that users can't...
  15. kburrows

    Outlook Temporary File

    Fairly regularly, Outlook will reset its temporary folder and all my emails will have placeholders for the images in my emails (the linked image cannot be displayed...). It has started happening more regularly, so I decided I would trick Outlook and create a new folder and point the temp files...
  16. kburrows

    Office 365 - Contacts Sort First, Last instead of Last, First. How to Reset?

    No errors when Outlook shut down and no errors in the event logs for Outlook other than the errors where Outlook shut down and restarted. I do not have the patch installed.
  17. kburrows

    Office 365 - Contacts Sort First, Last instead of Last, First. How to Reset?

    I don't think the Macro would apply. Checking the contacts, the Name fields are correct. I ended up changing them manually. I lost all my custom File As sorting as well (ex., I am a Dell Partner and I had 20 contacts that were filed as Dell (First Name, Last Name) that were reset) and had...
  18. kburrows

    Office 365 - Contacts Sort First, Last instead of Last, First. How to Reset?

    My Office 365 account did something strange yesterday. My contacts have always sorted Last Name, First Name. I was looking up a contact and realized it was now sorting First Name, Last Name. In the contact view, the File As now shows First Last on all contacts. If I create a new contact, it...
  19. kburrows

    Smartphones, Outlook and Rules

    I miss my Windows 6.5 phone. I could use rules for my emails and the phone would show me unread messages in those folders. I also like the fact that I could filter out folders I didn't need to see and only have those main folders where rules where applied showing up in my mobile email. I have...
  20. kburrows

    Outlook 2013 - Inline Editing of Contacts

    Thank you!
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