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    Deleting attachments does not reduce file size

    Hi guys. I am on Win10 and Office 365. I am on an IMAP system. I am trying to reduce my mailbox size by (including other methods) deleting the attachments attached to emails with a large file size. I save the attachments to my PC and want to keep the emails but not their attachments. Opening...
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    Changing the preferred order for "Put this entry in" list for adding new contacts to the Address Book

    I am hoping that this question fits into this discussion on contacts. I am having difficulty explaining it to Google. I am on Outlook 2016 using win 10. We have two email accounts. One for me and one for my wife. I have an IMAP/SMTP account using an optusnet carrier. She has an Exchange account...
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    Gmail is not downloading in my outlook account

    Hi. I am using Win 10 and Outlook 2016. I had been using Outlook as a POP a/c for decades then changed to Gmail two years ago. About 2 months ago I changed back to Outlook as it has a few desired advantages. This time I set it up as an IMAP a/c and I kept my Gmail a/c running. I linked my Gmail...
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    Sent mail not showing in my sent folder

    All done now thanks Diane. I had it all working properly and deleted the IMAP duplicate and you can imagine where my heart went when Outlook went blank! Despite numerous checks where I was sure my pop was the active a/c, apparently it was the IMAP. both had the same names. Anyway I rebuilt the...
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    Sent mail not showing in my sent folder

    I got the export and import done correctly Diane but although I can see all my files in the inbox of the imap a/c they did not export from the backup pst file. I had previously copied my saved messages (perhaps 40) from my imap to my pop a/c and it worked successfully except for a...
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    Sent mail not showing in my sent folder

    Much appreciated thanks Diane. I have been going slowly a day at a time to make sure each stage works. When I once did a series of stages in one hit years ago I got in a huge mess! My situation is I have now successfully created the two POP a/cs and they work fine. I have a personal and a...
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    Sent mail not showing in my sent folder

    I did reply yesterday Diane but cannot see it listed here. Must have forgotten to Post You were right. My personal POP account defaulted to an IMAP. I rebuilt it but I could not manually point to the existing file when building it because the file type it wanted was pst. I had to use an older...
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    Inbox not showing to deliver new email to this account

    I really appreciate your help Diane. I did what you suggest with no luck. After the reset I click on my info@ file and "change folder" to "deliver messages to the following location" in my personal file which is my default file. It asks what folder I want to deliver the messages into. I can see...
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    Sent mail not showing in my sent folder

    Hi guys. I am using Office 365 with Outlook 2016 on Win10/64 I have two POP3 accounts and use a desktop. One is a personal, standard account and the other a business account hosted by a web carrier. I have just completed a rebuild in Outlook and now find my sent emails are not showing in my Sent...
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    Inbox not showing to deliver new email to this account

    Hi guys. I have two POP a/c's using Outlook 2016 on Win10/64 One is a personal a/c where I receive most of my emails. It is my default a/c. The other is a business a/c hosted by a web company and I have an info@ address. I just had to (successfully) rebuild and I am receiving my emails in the...
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    icloud removed my contacts

    I appreciate your help Diane. I understand it now after reading your link. Cloud would not delete even though it is not a pst. I am going to leave them all as they lie. They are doing no harm except for more clutter. My system is back to normal now thanks to you and I will be more vigilant if...
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    icloud removed my contacts

    Much appreciated Diane. All back to normal. I moved the contacts back and deleted the folder. Thanks for your help. One final thing. I now have 6 contacts folders. Suggested contacts 2° name Contacts 2° name Both these have my contacts in them so I will keep them. But I have 4 other empty...
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    icloud removed my contacts

    Diane why I did the Move to folder command was because I could not find any way to select all contacts. I researched it and saw this reply for someone who had the same problem; "That's the best you can do. The option to "Select All" seems to have been left out of Outlook 2010. At least I haven't...
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    icloud removed my contacts

    I should mention when I did the move I got an error saying "the folders you are trying to change do not support this operation. Could not complete the operation because the service provider does not support it". Maybe this is why Outlook created the additional contacts folder? Malcolm
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    icloud removed my contacts

    Hi Diane. I have a business and a personal accounts in POP and use Outlook 2010 on Win 10, 64bit. icloud did an update or something similar today which resulted in my contacts disappearing from my contacts file and going into a cloud folder that Outlook created. I found your repair suggestion...
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    Delivery receipt for MYOB emails

    Hi, I have Outlook 2010 on a POP a/c and use Win10, 64 bit. I refer to MYOB Account right Standard V19.8. MYOB has a send email link. We can send invoices from MYOB. It uses Outlook as its email vehicle. The problem I have is that my version of MYOB does not allow me to request a delivery...
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    Upgrade in Progress. Your mailbox is currently being optimized as part of upgrade to Outlook 2010

    Don't worry about replying to my original message now Diane. MS has loaded a number of updates on my pc last night with the result that outlook is now working again. I did nothing to make this happen. I was just waiting for your response so I assume MS must read these entries and compiles...
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    Upgrade in Progress. Your mailbox is currently being optimized as part of upgrade to Outlook 2010

    Hi Diane. On checking this entry for a reply I noticed a Windows repair link on this entry. It was put there as a solution but not really worded that way. I started to complete it but stopped thinking it was a hack. It did not look safe. Did you put up as a solution to my problem or is it a...
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    Upgrade in Progress. Your mailbox is currently being optimized as part of upgrade to Outlook 2010

    Hi Diane I am on Win10, 64 bit with Outlook 2010. I noticed MS placed a number of Outlook patches on my pc as an upgrade last night and now when I open Outlook I get the message Upgrade in Progress. "Your mailbox is currently being optimized as part of upgrade to Outlook 2010...." it goes on to...
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