Diane, thank you. Didn't try safe mode, but practically everything else under the sun and finally just took it out of cached mode to buy me some time (since it is a laptop going offsite, I would like to have in cache mode). I am doing some maintenance on the exchange server this weekend and...
Thank you for your response. Changing folders nor removing existing SRS resolved the issue. Firewall, etc. settings are the same for her as all other users on same network connected to same exchange server. Just swapping out her laptop. Weird.
We are running Exchange 2010. Setup Outlook 2013 on new user laptop, configured client to pull in email address(es). Running in cached mode. Outlook opens, all .ost's are created, email start populating, all looks good. All email folders are up to date and client is connected to exchange...
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