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  1. J

    Help please

    Re: Outlook I have the software available to upgrade.
  2. J

    Help please

    Re: Outlook Is is plausible to think that if I switch the client from Outlook 2003 to Outlook 2007, that would help?
  3. J

    Help please

    It was only one message. New antivirus definitions were installed shortly before it started
  4. J

    Help please

    So the client finally did get a new message like he was getting before. Guess scanpst didn't work. I tried running it again and it found no errors.
  5. J

    Help please

    So far no issues have come up since I ran scanpst. That seems to have fixed the problem. Thanks for your help guys!
  6. J

    Help please

    So I ran scanpst, and now Outlook opened up just fine in normal mode. It remembered the password like it should. So now we wait and see if that fixed the issues with the messages. I will reoprt back when I have more info to share
  7. J

    Help please

    When this problem first arose many months ago, one of the first things I tried was deleting and creating a new profile. Did not fix the problem.
  8. J

    Help please

    I'm not sure if it's tied to the pst file or just his email account. I know that this has been an ongoing issue for several months. I even tried uninstalling office and reinstalling.
  9. J

    Help please

    So after switching to safe mode, he received no messages that were goofy. However this morning, when he went open open Outlook, it would not accept his password. Closing and opening back in safe mode works, not normally.
  10. J

    Help please

    So the only 2 add-ins were: Symantec Antivirus Outlook protections & Exhcange extensions property pages. All other systems that have the same OS (Windows 7) and running Office 2003 had these same 2 add-ins
  11. J

    Help please

    Once I have him in safe mode, how do I test to see if it's "working"?
  12. J

    Help please

    Am I running what client vs. server side? SEP?? I've got SEP installed on a Domain controller that downloads and sends the updates to the clients. Office is install on client per clinet basis. It's not affecting all messages, just a few. It's not always from the same sender either. I"m not sure...
  13. J

    Help please

    Also, what gets disabled by running in safe mode?
  14. J

    Help please

    Why would it only have issues with that one client? All the computers are running the same version of SEP, and about 80% have Office 2003, but this is the only client I have issues with.
  15. J

    Help please

    Yes this is all in the message body. That's not even all of it. I couldn't put it all in becuase of the forum's charatcer limit. The account is POP3. Antivirus is Symantec Endpoint Protection.
  16. J

    Help please

    I've got a client using Office 2003 and some of his incoming messages are not coming in properly. What would cause this? Thanks in advance -----Original Message--- From: GEORGE GROSS [] Sent: Thursday, March 29, 2012 9:03 AM Subject: Fw: Kodak Moments Return-Path: < Received: from...
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