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Yes, they don't seem to have a problem accessing the emails in OWA, but that may be because they don't use it for long enough.

I ran "outlook.exe /cleanviews" on this user, but this did not resolve the problem. After his views were reset, his viewing pain was active and he said there is a delay in viewing his emails?

Also, this has happened on multiple machines, in mulitple domains. For the person worse off, we have recreated a mail profile and the issue continued. We are also getting reports of certain emails showing, for example people with names M-Z...

Another screenshot sent. He has arranged them by From, and in this view it's not possible to Reset View as it is greyed out. Thank you for your help, by the way.

I did attempt this, but we do not use cached exchange mode so there was no option to Clear Offline file and the user did not have a OST file.

Morning all, I have a couple users who are reporting their emails keep disappearing and reappearing in their mailbox. It seems very difficult to troubleshoot since by the time we get up there, there is either no emails or they have all returned. I have screenshots from a user that this...