Office 2007 SP2 Install: BCM Update Failure

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R

RDU

After installing Office 2007 SP2, I noted the BCM update failed:

Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)

Installation date: ‎5/‎25/‎2009 4:27 PM

Installation status: Failed

Error details: Code 779

Update type: Important

Business Contact Manager for Outlook 2007 Service Pack 2 contains stability

improvements and fixes functionality issues reported by customers.

More information:

http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en

Help and Support:

http://support.microsoft.com/?LN=en-us

I then started OL & after S/R completed I received the following error dialog:

"Microsoft Office Outlook - Cannot start processing services. There is not

enough free memory to run this program. Quit one or more programs, and then

try again."

I then disabled all add-ins & proceeded to add them back one by one. OL ran

fine until I enabled BCM & I received the same error dialog as above.

After reading here, and on several other Web services, that the file

'mapisvc.inf' might be the culprit I was finally able to gain Administrator

rights as it was initially locked out by SYSTEM. After gaining rights, I

successfully installed the SP2 BCM update. In doing so it automatically

reloaded BCM as an add-in in OL. After running S/R I once again received the

out of memory dialog as before.

So, I'm back to square one. Ideas anyone?
 
T

Tbour

I had exactly the same thing happen to me. Installing BCM SP2 caused me to

get an "out of memory" error while loading BCM. Outlook seemed to function

OK but BCM would not run. The only way to get it to work again was to

uninstall Office 2007, I was not able to find any uninstall capability for

BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again

with BCM SP2 gone. Ugh.

I actually changed to a new HP Pavillion after all this thinking the problem

would go away. It still happend. My conclusion is that there is something

about my Outlook file or BCM file that is causing the problem. Any

suggestions would be greatly appreciate.

"RDU" wrote:


> After installing Office 2007 SP2, I noted the BCM update failed:

> Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> Installation date: ‎5/‎25/‎2009 4:27 PM
> Installation status: Failed
> Error details: Code 779
> Update type: Important
> Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> improvements and fixes functionality issues reported by customers.
> More information:
> http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> Help and Support:
> http://support.microsoft.com/?LN=en-us

> I then started OL & after S/R completed I received the following error dialog:

> "Microsoft Office Outlook - Cannot start processing services. There is not
> enough free memory to run this program. Quit one or more programs, and then
> try again."

> I then disabled all add-ins & proceeded to add them back one by one. OL ran
> fine until I enabled BCM & I received the same error dialog as above.

> After reading here, and on several other Web services, that the file
> 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> rights as it was initially locked out by SYSTEM. After gaining rights, I
> successfully installed the SP2 BCM update. In doing so it automatically
> reloaded BCM as an add-in in OL. After running S/R I once again received the
> out of memory dialog as before.

> So, I'm back to square one. Ideas anyone?
 
R

RDU

I hear you! As I mentioned below after reading here, and on several other Web

services, that the file 'mapisvc.inf' is the culprit. The fix was, & it

appears to have worked for others, was to gain Administrator rights as it was

initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted

this didn't work for me. As a last ditch effort I'm going to uninstall all of

the SP2 updatez once again then 'patch' the file to see if it works the 2nd

time around!

"Tbour" wrote:


> I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> get an "out of memory" error while loading BCM. Outlook seemed to function
> OK but BCM would not run. The only way to get it to work again was to
> uninstall Office 2007, I was not able to find any uninstall capability for
> BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> with BCM SP2 gone. Ugh.

> I actually changed to a new HP Pavillion after all this thinking the problem
> would go away. It still happend. My conclusion is that there is something
> about my Outlook file or BCM file that is causing the problem. Any
> suggestions would be greatly appreciate.

> "RDU" wrote:
>
> > After installing Office 2007 SP2, I noted the BCM update failed:
> > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > Installation date: ‎5/‎25/‎2009 4:27 PM
> > Installation status: Failed
> > Error details: Code 779
> > Update type: Important
> > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > improvements and fixes functionality issues reported by customers.
> > More information:
> > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > Help and Support:
> > http://support.microsoft.com/?LN=en-us
> > I then started OL & after S/R completed I received the following error dialog:
> > "Microsoft Office Outlook - Cannot start processing services. There is not
> > enough free memory to run this program. Quit one or more programs, and then
> > try again."
> > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > fine until I enabled BCM & I received the same error dialog as above.
> > After reading here, and on several other Web services, that the file
> > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > successfully installed the SP2 BCM update. In doing so it automatically
> > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > out of memory dialog as before.
> > So, I'm back to square one. Ideas anyone?
 
T

Tbour

Would you mind sending me the links to the other websites that discuss the

issue.

Thanks.

"RDU" wrote:


> I hear you! As I mentioned below after reading here, and on several other Web
> services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> appears to have worked for others, was to gain Administrator rights as it was
> initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> this didn't work for me. As a last ditch effort I'm going to uninstall all of
> the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> time around!

> "Tbour" wrote:
>
> > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > get an "out of memory" error while loading BCM. Outlook seemed to function
> > OK but BCM would not run. The only way to get it to work again was to
> > uninstall Office 2007, I was not able to find any uninstall capability for
> > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > with BCM SP2 gone. Ugh.
> > I actually changed to a new HP Pavillion after all this thinking the problem
> > would go away. It still happend. My conclusion is that there is something
> > about my Outlook file or BCM file that is causing the problem. Any
> > suggestions would be greatly appreciate.
> > "RDU" wrote:
> >
> > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > Installation status: Failed
> > > Error details: Code 779
> > > Update type: Important
> > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > improvements and fixes functionality issues reported by customers.
> > > More information:
> > > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > > Help and Support:
> > > http://support.microsoft.com/?LN=en-us
> > > > I then started OL & after S/R completed I received the following error dialog:
> > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > enough free memory to run this program. Quit one or more programs, and then
> > > try again."
> > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > fine until I enabled BCM & I received the same error dialog as above.
> > > > After reading here, and on several other Web services, that the file
> > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > successfully installed the SP2 BCM update. In doing so it automatically
> > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > out of memory dialog as before.
> > > > So, I'm back to square one. Ideas anyone?
 
D

DaveG

YES please post the links to the patche/s that fix this problem - I have

exactly the same due to the SP2 and Outlook 2007 + BCM update.

"Tbour" wrote:


> Would you mind sending me the links to the other websites that discuss the
> issue.

> Thanks.

> "RDU" wrote:
>
> > I hear you! As I mentioned below after reading here, and on several other Web
> > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > appears to have worked for others, was to gain Administrator rights as it was
> > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > time around!
> > "Tbour" wrote:
> >
> > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > OK but BCM would not run. The only way to get it to work again was to
> > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > with BCM SP2 gone. Ugh.
> > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > would go away. It still happend. My conclusion is that there is something
> > > about my Outlook file or BCM file that is causing the problem. Any
> > > suggestions would be greatly appreciate.
> > > > > > "RDU" wrote:
> > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > Installation status: Failed
> > > > Error details: Code 779
> > > > Update type: Important
> > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > improvements and fixes functionality issues reported by customers.
> > > > More information:
> > > > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > > > Help and Support:
> > > > http://support.microsoft.com/?LN=en-us
> > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > enough free memory to run this program. Quit one or more programs, and then
> > > > try again."
> > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > After reading here, and on several other Web services, that the file
> > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > out of memory dialog as before.
> > > > > > So, I'm back to square one. Ideas anyone?
 
D

DaveG

Yes please - a link to a fix would be great...

"Tbour" wrote:


> Would you mind sending me the links to the other websites that discuss the
> issue.

> Thanks.

> "RDU" wrote:
>
> > I hear you! As I mentioned below after reading here, and on several other Web
> > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > appears to have worked for others, was to gain Administrator rights as it was
> > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > time around!
> > "Tbour" wrote:
> >
> > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > OK but BCM would not run. The only way to get it to work again was to
> > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > with BCM SP2 gone. Ugh.
> > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > would go away. It still happend. My conclusion is that there is something
> > > about my Outlook file or BCM file that is causing the problem. Any
> > > suggestions would be greatly appreciate.
> > > > > > "RDU" wrote:
> > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > Installation status: Failed
> > > > Error details: Code 779
> > > > Update type: Important
> > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > improvements and fixes functionality issues reported by customers.
> > > > More information:
> > > > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > > > Help and Support:
> > > > http://support.microsoft.com/?LN=en-us
> > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > enough free memory to run this program. Quit one or more programs, and then
> > > > try again."
> > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > After reading here, and on several other Web services, that the file
> > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > out of memory dialog as before.
> > > > > > So, I'm back to square one. Ideas anyone?
 
R

RDU

Dave & Tbour,

I'll have to check my browser history from a couple of days ago & post them.

However, you may want to consider just uninstalling SP2. I subscribe to a

very reputable Windows newsletter called Windows Secrets. They have a patch

"guru" who definitely knows her stuff! I only wish I'd read the article prior

to installing. Basically, there's nothing earth shattering in the update so

I'm uninstalling & waiting for more news. It was written on May 12. I've

copied it here for you in case you want to do the same.

--Randy

Finally! An Office service pack you can remove

By Susan Bradley

Previous Office service packs could be undone only by uninstalling the

entire suite and then reinstalling it.

Office 2007 Service Pack 2 changes this and adds PDF and OpenDocument

support, but I still urge you to wait before installing the update.

Office 2007 SP2

Don't rush to install this Office service pack

The biggest news in the patching world within the past few weeks is that

Office 2007 Service Pack 2 — described in Microsoft Knowledge Base article

953195 — is actually uninstallable. If you needed to remove an Office service

pack prior to this release, you had to uninstall the whole application and

reinstall it from scratch minus the service pack.

Office 2007 SP2 adds the ability to save files as PDFs without having to

install additional software. The service pack also lets Office workers use

the OpenDocument format, which facilitates file exchanges.

While I'm pleased that Office has an uninstall tool, which is documented in

KB article 954914, actually using the removal tool is no walk in the park. An

Office blog post shows that the process is clearly not for the faint of

heart. I hope that Microsoft will consider this as version 1 of the

service-pack-uninstall feature and will make future releases easier to use.

Should you install Office 2007 SP2? I recommend people in larger firms test

the service pack with their line-of-business applications that depend on

Office. For everyone else, I'm still testing this patch and am not yet ready

to give you the go-ahead at this time.

http://support.microsoft.com/kb/954914

"DaveG" wrote:


> YES please post the links to the patche/s that fix this problem - I have
> exactly the same due to the SP2 and Outlook 2007 + BCM update.

> "Tbour" wrote:
>
> > Would you mind sending me the links to the other websites that discuss the
> > issue.
> > Thanks.
> > "RDU" wrote:
> >
> > > I hear you! As I mentioned below after reading here, and on several other Web
> > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > appears to have worked for others, was to gain Administrator rights as it was
> > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > time around!
> > > > "Tbour" wrote:
> > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > OK but BCM would not run. The only way to get it to work again was to
> > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > with BCM SP2 gone. Ugh.
> > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > would go away. It still happend. My conclusion is that there is something
> > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > suggestions would be greatly appreciate.
> > > > > > > > > > "RDU" wrote:
> > > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > Installation status: Failed
> > > > > Error details: Code 779
> > > > > Update type: Important
> > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > improvements and fixes functionality issues reported by customers.
> > > > > More information:
> > > > > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > > > > Help and Support:
> > > > > http://support.microsoft.com/?LN=en-us
> > > > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > try again."
> > > > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > > > After reading here, and on several other Web services, that the file
> > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > out of memory dialog as before.
> > > > > > > > So, I'm back to square one. Ideas anyone?
 
D

DaveG

RE: Office 2007 SP2 Install: BCM Update Failure - My Resolution.

Thanks for the info, good to know there is a future resolution...

For now, I had to make a sacrifice but I got Outlook working with SP2.

I uninstalled SP2 - (reverted to a restore point - but it would not roll

back to any more than the immediate restore point prior to this update and I

wanted to go back a few more days).

I uninstalled the BCM update and office update - basically ended up at Vista

SP1 - however the BCM update would not completely uninstall as when I

rebooted and fired up again I was still getting the "not enough memory and

processes could not run" errors.

I uninstalled Business Contact Manager (it needed the original installation

CD which I had with me) and re-booted again.

Now Outlook ran perfectly - and faster than I'd seen it in a long time.

I re-installed the office and Vista SP2 updates and re-booted. Outlook still

performing perfectly.

The "only thing I lost" was all my BCM contacts - a good number of hours

work - BUT I have all my email accounts working, folders and files

(attachments) behaving properly plus my calendar with appts still there.

I may gather the courage to re-install BCM - but I am still grieving over

the lost hours and data from this last episode to even think about that yet.

I might just go buy Act! and have done with it...

Hope this helps..

"DaveG" wrote:


> Yes please - a link to a fix would be great...

> "Tbour" wrote:
>
> > Would you mind sending me the links to the other websites that discuss the
> > issue.
> > Thanks.
> > "RDU" wrote:
> >
> > > I hear you! As I mentioned below after reading here, and on several other Web
> > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > appears to have worked for others, was to gain Administrator rights as it was
> > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > time around!
> > > > "Tbour" wrote:
> > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > OK but BCM would not run. The only way to get it to work again was to
> > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > with BCM SP2 gone. Ugh.
> > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > would go away. It still happend. My conclusion is that there is something
> > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > suggestions would be greatly appreciate.
> > > > > > > > > > "RDU" wrote:
> > > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > Installation status: Failed
> > > > > Error details: Code 779
> > > > > Update type: Important
> > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > improvements and fixes functionality issues reported by customers.
> > > > > More information:
> > > > > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > > > > Help and Support:
> > > > > http://support.microsoft.com/?LN=en-us
> > > > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > try again."
> > > > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > > > After reading here, and on several other Web services, that the file
> > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > out of memory dialog as before.
> > > > > > > > So, I'm back to square one. Ideas anyone?
 
R

RDU

RE: Office 2007 SP2 Install: BCM Update Failure - My Resolution.

Dave
No problem. Actually your scenario below was similar to one of the links I

saw with some minor variations. I had thought about uninstalling/reinstalling

one more time before getting rid of SP2 entirely. Given your success below

I'll give it a shot & let you know if it works for me!

--Randy

"DaveG" wrote:


> Thanks for the info, good to know there is a future resolution...

> For now, I had to make a sacrifice but I got Outlook working with SP2.

> I uninstalled SP2 - (reverted to a restore point - but it would not roll
> back to any more than the immediate restore point prior to this update and I
> wanted to go back a few more days).

> I uninstalled the BCM update and office update - basically ended up at Vista
> SP1 - however the BCM update would not completely uninstall as when I
> rebooted and fired up again I was still getting the "not enough memory and
> processes could not run" errors.

> I uninstalled Business Contact Manager (it needed the original installation
> CD which I had with me) and re-booted again.

> Now Outlook ran perfectly - and faster than I'd seen it in a long time.
> I re-installed the office and Vista SP2 updates and re-booted. Outlook still
> performing perfectly.

> The "only thing I lost" was all my BCM contacts - a good number of hours
> work - BUT I have all my email accounts working, folders and files
> (attachments) behaving properly plus my calendar with appts still there.

> I may gather the courage to re-install BCM - but I am still grieving over
> the lost hours and data from this last episode to even think about that yet.
> I might just go buy Act! and have done with it...

> Hope this helps..

> "DaveG" wrote:
>
> > Yes please - a link to a fix would be great...
> > "Tbour" wrote:
> >
> > > Would you mind sending me the links to the other websites that discuss the
> > > issue.
> > > > Thanks.
> > > > "RDU" wrote:
> > > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > > time around!
> > > > > > "Tbour" wrote:
> > > > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > > OK but BCM would not run. The only way to get it to work again was to
> > > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > with BCM SP2 gone. Ugh.
> > > > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > would go away. It still happend. My conclusion is that there is something
> > > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > > suggestions would be greatly appreciate.
> > > > > > > > > > > > > > "RDU" wrote:
> > > > > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > > Installation status: Failed
> > > > > > Error details: Code 779
> > > > > > Update type: Important
> > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > > improvements and fixes functionality issues reported by customers.
> > > > > > More information:
> > > > > > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > > > > > Help and Support:
> > > > > > http://support.microsoft.com/?LN=en-us
> > > > > > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > > try again."
> > > > > > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > > > > > After reading here, and on several other Web services, that the file
> > > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > > out of memory dialog as before.
> > > > > > > > > > So, I'm back to square one. Ideas anyone?
 
D

DaveG

RE: Office 2007 SP2 Install: BCM Update Failure - My Resolution.

Hi Randy

Good to know its helped you come to a decision. If you get the courage I

lacked (and spirit - too many hours worth of data gone with the wind) - and

you re-install BCM - I'd love to know how it goes again.

Regards

Dave

"RDU" wrote:


> Dave> No problem. Actually your scenario below was similar to one of the links I
> saw with some minor variations. I had thought about uninstalling/reinstalling
> one more time before getting rid of SP2 entirely. Given your success below
> I'll give it a shot & let you know if it works for me!
> --Randy

> "DaveG" wrote:
>
> > Thanks for the info, good to know there is a future resolution...
> > For now, I had to make a sacrifice but I got Outlook working with SP2.
> > I uninstalled SP2 - (reverted to a restore point - but it would not roll
> > back to any more than the immediate restore point prior to this update and I
> > wanted to go back a few more days).
> > I uninstalled the BCM update and office update - basically ended up at Vista
> > SP1 - however the BCM update would not completely uninstall as when I
> > rebooted and fired up again I was still getting the "not enough memory and
> > processes could not run" errors.
> > I uninstalled Business Contact Manager (it needed the original installation
> > CD which I had with me) and re-booted again.
> > Now Outlook ran perfectly - and faster than I'd seen it in a long time.
> > I re-installed the office and Vista SP2 updates and re-booted. Outlook still
> > performing perfectly.
> > The "only thing I lost" was all my BCM contacts - a good number of hours
> > work - BUT I have all my email accounts working, folders and files
> > (attachments) behaving properly plus my calendar with appts still there.
> > I may gather the courage to re-install BCM - but I am still grieving over
> > the lost hours and data from this last episode to even think about that yet.
> > I might just go buy Act! and have done with it...
> > Hope this helps..
> > "DaveG" wrote:
> >
> > > Yes please - a link to a fix would be great...
> > > > "Tbour" wrote:
> > > > > Would you mind sending me the links to the other websites that discuss the
> > > > issue.
> > > > > > Thanks.
> > > > > > "RDU" wrote:
> > > > > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > > > time around!
> > > > > > > > "Tbour" wrote:
> > > > > > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > > > OK but BCM would not run. The only way to get it to work again was to
> > > > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > > with BCM SP2 gone. Ugh.
> > > > > > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > > would go away. It still happend. My conclusion is that there is something
> > > > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > > > suggestions would be greatly appreciate.
> > > > > > > > > > > > > > > > > > "RDU" wrote:
> > > > > > > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > > > Installation status: Failed
> > > > > > > Error details: Code 779
> > > > > > > Update type: Important
> > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > > > improvements and fixes functionality issues reported by customers.
> > > > > > > More information:
> > > > > > > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > > > > > > Help and Support:
> > > > > > > http://support.microsoft.com/?LN=en-us
> > > > > > > > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > > > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > > > try again."
> > > > > > > > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > > > > > > > After reading here, and on several other Web services, that the file
> > > > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > > > out of memory dialog as before.
> > > > > > > > > > > > So, I'm back to square one. Ideas anyone?
 
R

RDU

RE: Office 2007 SP2 Install: BCM Update Failure - My Resolution.

ARGH!!!!!!!!!!!!!!! i tried the nice little MS Office 2007 SP2 uninstall tool

& it supposedly worked...NOT. I then uninstalled SP2 & all of its components,

uninstalled BCM, then reinstalled SP2 & each of its components individually

again, restarting at every step. After about 2 hours still no luck. Still

getting the out of memory dialog with BCM added in. I simply don't have

further time so I guess I'll plunk down the $50 & let MS TS try & resolve it.

--Randy

"DaveG" wrote:


> Hi Randy

> Good to know its helped you come to a decision. If you get the courage I
> lacked (and spirit - too many hours worth of data gone with the wind) - and
> you re-install BCM - I'd love to know how it goes again.
> Regards
> Dave

> "RDU" wrote:
>
> > Dave> > No problem. Actually your scenario below was similar to one of the links I
> > saw with some minor variations. I had thought about uninstalling/reinstalling
> > one more time before getting rid of SP2 entirely. Given your success below
> > I'll give it a shot & let you know if it works for me!
> > --Randy
> > "DaveG" wrote:
> >
> > > Thanks for the info, good to know there is a future resolution...
> > > > For now, I had to make a sacrifice but I got Outlook working with SP2.
> > > > I uninstalled SP2 - (reverted to a restore point - but it would not roll
> > > back to any more than the immediate restore point prior to this update and I
> > > wanted to go back a few more days).
> > > > I uninstalled the BCM update and office update - basically ended up at Vista
> > > SP1 - however the BCM update would not completely uninstall as when I
> > > rebooted and fired up again I was still getting the "not enough memory and
> > > processes could not run" errors.
> > > > I uninstalled Business Contact Manager (it needed the original installation
> > > CD which I had with me) and re-booted again.
> > > > Now Outlook ran perfectly - and faster than I'd seen it in a long time.
> > > I re-installed the office and Vista SP2 updates and re-booted. Outlook still
> > > performing perfectly.
> > > > The "only thing I lost" was all my BCM contacts - a good number of hours
> > > work - BUT I have all my email accounts working, folders and files
> > > (attachments) behaving properly plus my calendar with appts still there.
> > > > I may gather the courage to re-install BCM - but I am still grieving over
> > > the lost hours and data from this last episode to even think about that yet.
> > > I might just go buy Act! and have done with it...
> > > > Hope this helps..
> > > > "DaveG" wrote:
> > > > > Yes please - a link to a fix would be great...
> > > > > > "Tbour" wrote:
> > > > > > > Would you mind sending me the links to the other websites that discuss the
> > > > > issue.
> > > > > > > > Thanks.
> > > > > > > > "RDU" wrote:
> > > > > > > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > > > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > > > > time around!
> > > > > > > > > > "Tbour" wrote:
> > > > > > > > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > > > > OK but BCM would not run. The only way to get it to work again was to
> > > > > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > > > with BCM SP2 gone. Ugh.
> > > > > > > > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > > > would go away. It still happend. My conclusion is that there is something
> > > > > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > > > > suggestions would be greatly appreciate.
> > > > > > > > > > > > > > > > > > > > > > "RDU" wrote:
> > > > > > > > > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > > > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > > > > Installation status: Failed
> > > > > > > > Error details: Code 779
> > > > > > > > Update type: Important
> > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > > > > improvements and fixes functionality issues reported by customers.
> > > > > > > > More information:
> > > > > > > > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > > > > > > > Help and Support:
> > > > > > > > http://support.microsoft.com/?LN=en-us
> > > > > > > > > > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > > > > > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > > > > try again."
> > > > > > > > > > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > > > > > > > > > After reading here, and on several other Web services, that the file
> > > > > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > > > > out of memory dialog as before.
> > > > > > > > > > > > > > So, I'm back to square one. Ideas anyone?
 
D

DaveG

Feel really sick for you. I lost my BCM data - but got my machine running

again properly.

Instances like this where MS is at faault - they should forgo any charge -

it was / is their sotware that has screwed our machines and already cost us

downtime and dataloss - which in this instance even having a backup would not

resolve.

You can only restore a backup if you programme is working properly.

Good luck Randy.

"DaveG" wrote:


> YES please post the links to the patche/s that fix this problem - I have
> exactly the same due to the SP2 and Outlook 2007 + BCM update.

> "Tbour" wrote:
>
> > Would you mind sending me the links to the other websites that discuss the
> > issue.
> > Thanks.
> > "RDU" wrote:
> >
> > > I hear you! As I mentioned below after reading here, and on several other Web
> > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > appears to have worked for others, was to gain Administrator rights as it was
> > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > time around!
> > > > "Tbour" wrote:
> > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > OK but BCM would not run. The only way to get it to work again was to
> > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > with BCM SP2 gone. Ugh.
> > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > would go away. It still happend. My conclusion is that there is something
> > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > suggestions would be greatly appreciate.
> > > > > > > > > > "RDU" wrote:
> > > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > Installation status: Failed
> > > > > Error details: Code 779
> > > > > Update type: Important
> > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > improvements and fixes functionality issues reported by customers.
> > > > > More information:
> > > > > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > > > > Help and Support:
> > > > > http://support.microsoft.com/?LN=en-us
> > > > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > try again."
> > > > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > > > After reading here, and on several other Web services, that the file
> > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > out of memory dialog as before.
> > > > > > > > So, I'm back to square one. Ideas anyone?
 
R

RDU

Actually Dave you make a very good point about MS charging for this incident.

Now that I think about it this happened before on an unrelated issue & they

didn't charge. Stay tuned...

--Randy

"DaveG" wrote:


> Feel really sick for you. I lost my BCM data - but got my machine running
> again properly.
> Instances like this where MS is at faault - they should forgo any charge -
> it was / is their sotware that has screwed our machines and already cost us
> downtime and dataloss - which in this instance even having a backup would not
> resolve.

> You can only restore a backup if you programme is working properly.

> Good luck Randy.

> "DaveG" wrote:
>
> > YES please post the links to the patche/s that fix this problem - I have
> > exactly the same due to the SP2 and Outlook 2007 + BCM update.
> > "Tbour" wrote:
> >
> > > Would you mind sending me the links to the other websites that discuss the
> > > issue.
> > > > Thanks.
> > > > "RDU" wrote:
> > > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > > time around!
> > > > > > "Tbour" wrote:
> > > > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > > OK but BCM would not run. The only way to get it to work again was to
> > > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > with BCM SP2 gone. Ugh.
> > > > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > would go away. It still happend. My conclusion is that there is something
> > > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > > suggestions would be greatly appreciate.
> > > > > > > > > > > > > > "RDU" wrote:
> > > > > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > > Installation status: Failed
> > > > > > Error details: Code 779
> > > > > > Update type: Important
> > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > > improvements and fixes functionality issues reported by customers.
> > > > > > More information:
> > > > > > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > > > > > Help and Support:
> > > > > > http://support.microsoft.com/?LN=en-us
> > > > > > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > > try again."
> > > > > > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > > > > > After reading here, and on several other Web services, that the file
> > > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > > out of memory dialog as before.
> > > > > > > > > > So, I'm back to square one. Ideas anyone?
 
D

DaveG

Hi Randy, point is you already paid for the software, they gave you an

intitled update which was responsible for developing a fault with your

machine.

Nothing you did brought this on - and if its a Vistaa baased machine which

has been told to take updates and install them - then it was automated too.

Good luck - I believe it would be inappropriate for MS to cause to the

problem - and then charge to fix it.

Dave

"RDU" wrote:


> Actually Dave you make a very good point about MS charging for this incident.
> Now that I think about it this happened before on an unrelated issue & they
> didn't charge. Stay tuned...
> --Randy

> "DaveG" wrote:
>
> > Feel really sick for you. I lost my BCM data - but got my machine running
> > again properly.
> > Instances like this where MS is at faault - they should forgo any charge -
> > it was / is their sotware that has screwed our machines and already cost us
> > downtime and dataloss - which in this instance even having a backup would not
> > resolve.
> > You can only restore a backup if you programme is working properly.
> > Good luck Randy.
> > "DaveG" wrote:
> >
> > > YES please post the links to the patche/s that fix this problem - I have
> > > exactly the same due to the SP2 and Outlook 2007 + BCM update.
> > > > "Tbour" wrote:
> > > > > Would you mind sending me the links to the other websites that discuss the
> > > > issue.
> > > > > > Thanks.
> > > > > > "RDU" wrote:
> > > > > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > > > time around!
> > > > > > > > "Tbour" wrote:
> > > > > > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > > > OK but BCM would not run. The only way to get it to work again was to
> > > > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > > with BCM SP2 gone. Ugh.
> > > > > > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > > would go away. It still happend. My conclusion is that there is something
> > > > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > > > suggestions would be greatly appreciate.
> > > > > > > > > > > > > > > > > > "RDU" wrote:
> > > > > > > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > > > Installation status: Failed
> > > > > > > Error details: Code 779
> > > > > > > Update type: Important
> > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > > > improvements and fixes functionality issues reported by customers.
> > > > > > > More information:
> > > > > > > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > > > > > > Help and Support:
> > > > > > > http://support.microsoft.com/?LN=en-us
> > > > > > > > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > > > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > > > try again."
> > > > > > > > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > > > > > > > After reading here, and on several other Web services, that the file
> > > > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > > > out of memory dialog as before.
> > > > > > > > > > > > So, I'm back to square one. Ideas anyone?
 
R

RDU

RE: Office 2007 SP2 Install: BCM Update Failure - My Resolution.

Dave
I've yet to contact MS TS yet, however I found something very peculiar

today. After uninstalling/reinstalling SP2 several times I continued to get

the out of memory error with the BCM add-in in place.

But today when the Tuesday MS updates came out the SP2 update along with the

companion updates were listed as well. So I installed everything.

One critical step that I left out of my previous posts because I never

attempted the test before is that I run several profiles (obviously with ther

own unique .pst files). Well, this time I opened 1 of the others & it behaved

as though BCM had not been installed & went through its requisite steps, then

everything performed nominally with the BCM add-in active! I did so on the

next profile & everything performed nominally again. However, when I opened

the 3rd profile, I didn't get the BCM installation dialog. I then selected

BCM as an add-in, shut down OL & reopened it then BAM, the dreaded out of

memory error again. After deselecting it & re-opening OL, it worked fine.

So, I'm encountering this error on an isolated .pst file. My qestion for you

is do you also run several profiles & it fails on all or do you just run one

profile?

As an asde, Windows Secrets, informed me today after I reported the problem

to them that they have an article coming out at the end of the month

reporting that users don't have to have Office installed at all! I have no

idea what it's all about unless it's something like Office Live or not. Stay

tuned...

--Randy

"DaveG" wrote:


> Friend of mine mentioned he may be able to get my BCM contacts back - so I
> guessed it was a database existing on my machine which is Vista 32 with 4GB
> memory and plenty of disc space.

> Having already run the non-uninstallable Vista SP2 update and lost
> functionality of BCM I previously stripped out my BCM leaving me with just
> Outlook 2007.

> Today I tried re-installing BCM - and yes - it found my database and
> contacts - WOOPPEEE!

> SADLY!!! - no sooner had it finished installing, registering and settling
> down - the first folder I chose to open caused the now usual "not enough
> memory" message and failure to function.

> I have uninstalled it again and Outlook 2007 is now functioning safely again.

> So - Microsoft - please can you supply me with a fix to iether the SP2 which
> you broke in your latest update - or give me a more recent copy of BCM -
> (which I also paid for) that will work with Vista SP2...

> Question: I have several friends who have "upgraded" if that is the term to
> windows 7 and they really rate it. Would I regain my BCM functionality if I
> went and installed W7? Anyone know or care to hazzard a guess?

> Dave

> "RDU" wrote:
>
> > ARGH!!!!!!!!!!!!!!! i tried the nice little MS Office 2007 SP2 uninstall tool
> > & it supposedly worked...NOT. I then uninstalled SP2 & all of its components,
> > uninstalled BCM, then reinstalled SP2 & each of its components individually
> > again, restarting at every step. After about 2 hours still no luck. Still
> > getting the out of memory dialog with BCM added in. I simply don't have
> > further time so I guess I'll plunk down the $50 & let MS TS try & resolve it.
> > --Randy
> > "DaveG" wrote:
> >
> > > Hi Randy
> > > > Good to know its helped you come to a decision. If you get the courage I
> > > lacked (and spirit - too many hours worth of data gone with the wind) - and
> > > you re-install BCM - I'd love to know how it goes again.
> > > Regards
> > > Dave
> > > > "RDU" wrote:
> > > > > Dave> > > > No problem. Actually your scenario below was similar to one of the links I
> > > > saw with some minor variations. I had thought about uninstalling/reinstalling
> > > > one more time before getting rid of SP2 entirely. Given your success below
> > > > I'll give it a shot & let you know if it works for me!
> > > > --Randy
> > > > > > "DaveG" wrote:
> > > > > > > Thanks for the info, good to know there is a future resolution...
> > > > > > > > For now, I had to make a sacrifice but I got Outlook working with SP2.
> > > > > > > > I uninstalled SP2 - (reverted to a restore point - but it would not roll
> > > > > back to any more than the immediate restore point prior to this update and I
> > > > > wanted to go back a few more days).
> > > > > > > > I uninstalled the BCM update and office update - basically ended up at Vista
> > > > > SP1 - however the BCM update would not completely uninstall as when I
> > > > > rebooted and fired up again I was still getting the "not enough memory and
> > > > > processes could not run" errors.
> > > > > > > > I uninstalled Business Contact Manager (it needed the original installation
> > > > > CD which I had with me) and re-booted again.
> > > > > > > > Now Outlook ran perfectly - and faster than I'd seen it in a long time.
> > > > > I re-installed the office and Vista SP2 updates and re-booted. Outlook still
> > > > > performing perfectly.
> > > > > > > > The "only thing I lost" was all my BCM contacts - a good number of hours
> > > > > work - BUT I have all my email accounts working, folders and files
> > > > > (attachments) behaving properly plus my calendar with appts still there.
> > > > > > > > I may gather the courage to re-install BCM - but I am still grieving over
> > > > > the lost hours and data from this last episode to even think about that yet.
> > > > > I might just go buy Act! and have done with it...
> > > > > > > > Hope this helps..
> > > > > > > > "DaveG" wrote:
> > > > > > > > > Yes please - a link to a fix would be great...
> > > > > > > > > > "Tbour" wrote:
> > > > > > > > > > > Would you mind sending me the links to the other websites that discuss the
> > > > > > > issue.
> > > > > > > > > > > > Thanks.
> > > > > > > > > > > > "RDU" wrote:
> > > > > > > > > > > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > > > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > > > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > > > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > > > > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > > > > > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > > > > > > time around!
> > > > > > > > > > > > > > "Tbour" wrote:
> > > > > > > > > > > > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > > > > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > > > > > > OK but BCM would not run. The only way to get it to work again was to
> > > > > > > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > > > > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > > > > > with BCM SP2 gone. Ugh.
> > > > > > > > > > > > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > > > > > would go away. It still happend. My conclusion is that there is something
> > > > > > > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > > > > > > suggestions would be greatly appreciate.
> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "RDU" wrote:
> > > > > > > > > > > > > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > > > > > > > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > > > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > > > > > > Installation status: Failed
> > > > > > > > > > Error details: Code 779
> > > > > > > > > > Update type: Important
> > > > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > > > > > > improvements and fixes functionality issues reported by customers.
> > > > > > > > > > More information:
> > > > > > > > > > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > > > > > > > > > Help and Support:
> > > > > > > > > > http://support.microsoft.com/?LN=en-us
> > > > > > > > > > > > > > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > > > > > > > > > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > > > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > > > > > > try again."
> > > > > > > > > > > > > > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > > > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > > > > > > > > > > > > > After reading here, and on several other Web services, that the file
> > > > > > > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > > > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > > > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > > > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > > > > > > out of memory dialog as before.
> > > > > > > > > > > > > > > > > > So, I'm back to square one. Ideas anyone?
 
D

DaveG

RE: Office 2007 SP2 Install: BCM Update Failure - My Resolution.

Hi Randy

That makes fascinating reading and I can just about get my head around the

profiles aspect.

I only run with one profile as far as outlook is concerned.

I have two user accounts (admin & user) but only one profile for mail.

Can't wait to see MS get a patch or work around sometime soon, I need to be

able to get on with forecasts etc that I've lost access to....

Well done on finding the discrepancy though...

Regards

Dave

"RDU" wrote:


> Dave
> I've yet to contact MS TS yet, however I found something very peculiar
> today. After uninstalling/reinstalling SP2 several times I continued to get
> the out of memory error with the BCM add-in in place.

> But today when the Tuesday MS updates came out the SP2 update along with the
> companion updates were listed as well. So I installed everything.

> One critical step that I left out of my previous posts because I never
> attempted the test before is that I run several profiles (obviously with ther
> own unique .pst files). Well, this time I opened 1 of the others & it behaved
> as though BCM had not been installed & went through its requisite steps, then
> everything performed nominally with the BCM add-in active! I did so on the
> next profile & everything performed nominally again. However, when I opened
> the 3rd profile, I didn't get the BCM installation dialog. I then selected
> BCM as an add-in, shut down OL & reopened it then BAM, the dreaded out of
> memory error again. After deselecting it & re-opening OL, it worked fine.

> So, I'm encountering this error on an isolated .pst file. My qestion for you
> is do you also run several profiles & it fails on all or do you just run one
> profile?

> As an asde, Windows Secrets, informed me today after I reported the problem
> to them that they have an article coming out at the end of the month
> reporting that users don't have to have Office installed at all! I have no
> idea what it's all about unless it's something like Office Live or not. Stay
> tuned...

> --Randy

> "DaveG" wrote:
>
> > Friend of mine mentioned he may be able to get my BCM contacts back - so I
> > guessed it was a database existing on my machine which is Vista 32 with 4GB
> > memory and plenty of disc space.
> > Having already run the non-uninstallable Vista SP2 update and lost
> > functionality of BCM I previously stripped out my BCM leaving me with just
> > Outlook 2007.
> > Today I tried re-installing BCM - and yes - it found my database and
> > contacts - WOOPPEEE!
> > SADLY!!! - no sooner had it finished installing, registering and settling
> > down - the first folder I chose to open caused the now usual "not enough
> > memory" message and failure to function.
> > I have uninstalled it again and Outlook 2007 is now functioning safely again.
> > So - Microsoft - please can you supply me with a fix to iether the SP2 which
> > you broke in your latest update - or give me a more recent copy of BCM -
> > (which I also paid for) that will work with Vista SP2...
> > Question: I have several friends who have "upgraded" if that is the term to
> > windows 7 and they really rate it. Would I regain my BCM functionality if I
> > went and installed W7? Anyone know or care to hazzard a guess?
> > Dave
> > "RDU" wrote:
> >
> > > ARGH!!!!!!!!!!!!!!! i tried the nice little MS Office 2007 SP2 uninstall tool
> > > & it supposedly worked...NOT. I then uninstalled SP2 & all of its components,
> > > uninstalled BCM, then reinstalled SP2 & each of its components individually
> > > again, restarting at every step. After about 2 hours still no luck. Still
> > > getting the out of memory dialog with BCM added in. I simply don't have
> > > further time so I guess I'll plunk down the $50 & let MS TS try & resolve it.
> > > --Randy
> > > > "DaveG" wrote:
> > > > > Hi Randy
> > > > > > Good to know its helped you come to a decision. If you get the courage I
> > > > lacked (and spirit - too many hours worth of data gone with the wind) - and
> > > > you re-install BCM - I'd love to know how it goes again.
> > > > Regards
> > > > Dave
> > > > > > "RDU" wrote:
> > > > > > > Dave> > > > > No problem. Actually your scenario below was similar to one of the links I
> > > > > saw with some minor variations. I had thought about uninstalling/reinstalling
> > > > > one more time before getting rid of SP2 entirely. Given your success below
> > > > > I'll give it a shot & let you know if it works for me!
> > > > > --Randy
> > > > > > > > "DaveG" wrote:
> > > > > > > > > Thanks for the info, good to know there is a future resolution...
> > > > > > > > > > For now, I had to make a sacrifice but I got Outlook working with SP2.
> > > > > > > > > > I uninstalled SP2 - (reverted to a restore point - but it would not roll
> > > > > > back to any more than the immediate restore point prior to this update and I
> > > > > > wanted to go back a few more days).
> > > > > > > > > > I uninstalled the BCM update and office update - basically ended up at Vista
> > > > > > SP1 - however the BCM update would not completely uninstall as when I
> > > > > > rebooted and fired up again I was still getting the "not enough memory and
> > > > > > processes could not run" errors.
> > > > > > > > > > I uninstalled Business Contact Manager (it needed the original installation
> > > > > > CD which I had with me) and re-booted again.
> > > > > > > > > > Now Outlook ran perfectly - and faster than I'd seen it in a long time.
> > > > > > I re-installed the office and Vista SP2 updates and re-booted. Outlook still
> > > > > > performing perfectly.
> > > > > > > > > > The "only thing I lost" was all my BCM contacts - a good number of hours
> > > > > > work - BUT I have all my email accounts working, folders and files
> > > > > > (attachments) behaving properly plus my calendar with appts still there.
> > > > > > > > > > I may gather the courage to re-install BCM - but I am still grieving over
> > > > > > the lost hours and data from this last episode to even think about that yet.
> > > > > > I might just go buy Act! and have done with it...
> > > > > > > > > > Hope this helps..
> > > > > > > > > > "DaveG" wrote:
> > > > > > > > > > > Yes please - a link to a fix would be great...
> > > > > > > > > > > > "Tbour" wrote:
> > > > > > > > > > > > > Would you mind sending me the links to the other websites that discuss the
> > > > > > > > issue.
> > > > > > > > > > > > > > Thanks.
> > > > > > > > > > > > > > "RDU" wrote:
> > > > > > > > > > > > > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > > > > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > > > > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > > > > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > > > > > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > > > > > > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > > > > > > > time around!
> > > > > > > > > > > > > > > > "Tbour" wrote:
> > > > > > > > > > > > > > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > > > > > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > > > > > > > OK but BCM would not run. The only way to get it to work again was to
> > > > > > > > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > > > > > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > > > > > > with BCM SP2 gone. Ugh.
> > > > > > > > > > > > > > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > > > > > > would go away. It still happend. My conclusion is that there is something
> > > > > > > > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > > > > > > > suggestions would be greatly appreciate.
> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "RDU" wrote:
> > > > > > > > > > > > > > > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > > > > > > > > > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > > > > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > > > > > > > Installation status: Failed
> > > > > > > > > > > Error details: Code 779
> > > > > > > > > > > Update type: Important
> > > > > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > > > > > > > improvements and fixes functionality issues reported by customers.
> > > > > > > > > > > More information:
> > > > > > > > > > > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > > > > > > > > > > Help and Support:
> > > > > > > > > > > http://support.microsoft.com/?LN=en-us
> > > > > > > > > > > > > > > > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > > > > > > > > > > > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > > > > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > > > > > > > try again."
> > > > > > > > > > > > > > > > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > > > > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > > > > > > > > > > > > > > > After reading here, and on several other Web services, that the file
> > > > > > > > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > > > > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > > > > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > > > > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > > > > > > > out of memory dialog as before.
> > > > > > > > > > > > > > > > > > > > So, I'm back to square one. Ideas anyone?
 
R

RDU

RE: Office 2007 SP2 Install: BCM Update Failure - My Resolution.

Hi Dave
It was pretty amazing to find my problem isolated to a unique .pst file &

not the others. I'm going to start a new thread here as well as posting on

TechNet & MSDN to see if anyone comes up with anything different in terms of

resolution. I'll let you know. Glad you recovered your BCM database though!

--Randy

"DaveG" wrote:


> Hi Randy

> That makes fascinating reading and I can just about get my head around the
> profiles aspect.
> I only run with one profile as far as outlook is concerned.
> I have two user accounts (admin & user) but only one profile for mail.

> Can't wait to see MS get a patch or work around sometime soon, I need to be
> able to get on with forecasts etc that I've lost access to....

> Well done on finding the discrepancy though...

> Regards
> Dave

> "RDU" wrote:
>
> > Dave> > I've yet to contact MS TS yet, however I found something very peculiar
> > today. After uninstalling/reinstalling SP2 several times I continued to get
> > the out of memory error with the BCM add-in in place.
> > But today when the Tuesday MS updates came out the SP2 update along with the
> > companion updates were listed as well. So I installed everything.
> > One critical step that I left out of my previous posts because I never
> > attempted the test before is that I run several profiles (obviously with ther
> > own unique .pst files). Well, this time I opened 1 of the others & it behaved
> > as though BCM had not been installed & went through its requisite steps, then
> > everything performed nominally with the BCM add-in active! I did so on the
> > next profile & everything performed nominally again. However, when I opened
> > the 3rd profile, I didn't get the BCM installation dialog. I then selected
> > BCM as an add-in, shut down OL & reopened it then BAM, the dreaded out of
> > memory error again. After deselecting it & re-opening OL, it worked fine.
> > So, I'm encountering this error on an isolated .pst file. My qestion for you
> > is do you also run several profiles & it fails on all or do you just run one
> > profile?
> > As an asde, Windows Secrets, informed me today after I reported the problem
> > to them that they have an article coming out at the end of the month
> > reporting that users don't have to have Office installed at all! I have no
> > idea what it's all about unless it's something like Office Live or not. Stay
> > tuned...
> > --Randy
> > "DaveG" wrote:
> >
> > > Friend of mine mentioned he may be able to get my BCM contacts back - so I
> > > guessed it was a database existing on my machine which is Vista 32 with 4GB
> > > memory and plenty of disc space.
> > > > Having already run the non-uninstallable Vista SP2 update and lost
> > > functionality of BCM I previously stripped out my BCM leaving me with just
> > > Outlook 2007.
> > > > Today I tried re-installing BCM - and yes - it found my database and
> > > contacts - WOOPPEEE!
> > > > SADLY!!! - no sooner had it finished installing, registering and settling
> > > down - the first folder I chose to open caused the now usual "not enough
> > > memory" message and failure to function.
> > > > I have uninstalled it again and Outlook 2007 is now functioning safely again.
> > > > So - Microsoft - please can you supply me with a fix to iether the SP2 which
> > > you broke in your latest update - or give me a more recent copy of BCM -
> > > (which I also paid for) that will work with Vista SP2...
> > > > Question: I have several friends who have "upgraded" if that is the term to
> > > windows 7 and they really rate it. Would I regain my BCM functionality if I
> > > went and installed W7? Anyone know or care to hazzard a guess?
> > > > Dave
> > > > "RDU" wrote:
> > > > > ARGH!!!!!!!!!!!!!!! i tried the nice little MS Office 2007 SP2 uninstall tool
> > > > & it supposedly worked...NOT. I then uninstalled SP2 & all of its components,
> > > > uninstalled BCM, then reinstalled SP2 & each of its components individually
> > > > again, restarting at every step. After about 2 hours still no luck. Still
> > > > getting the out of memory dialog with BCM added in. I simply don't have
> > > > further time so I guess I'll plunk down the $50 & let MS TS try & resolve it.
> > > > --Randy
> > > > > > "DaveG" wrote:
> > > > > > > Hi Randy
> > > > > > > > Good to know its helped you come to a decision. If you get the courage I
> > > > > lacked (and spirit - too many hours worth of data gone with the wind) - and
> > > > > you re-install BCM - I'd love to know how it goes again.
> > > > > Regards
> > > > > Dave
> > > > > > > > "RDU" wrote:
> > > > > > > > > Dave> > > > > > No problem. Actually your scenario below was similar to one of the links I
> > > > > > saw with some minor variations. I had thought about uninstalling/reinstalling
> > > > > > one more time before getting rid of SP2 entirely. Given your success below
> > > > > > I'll give it a shot & let you know if it works for me!
> > > > > > --Randy
> > > > > > > > > > "DaveG" wrote:
> > > > > > > > > > > Thanks for the info, good to know there is a future resolution...
> > > > > > > > > > > > For now, I had to make a sacrifice but I got Outlook working with SP2.
> > > > > > > > > > > > I uninstalled SP2 - (reverted to a restore point - but it would not roll
> > > > > > > back to any more than the immediate restore point prior to this update and I
> > > > > > > wanted to go back a few more days).
> > > > > > > > > > > > I uninstalled the BCM update and office update - basically ended up at Vista
> > > > > > > SP1 - however the BCM update would not completely uninstall as when I
> > > > > > > rebooted and fired up again I was still getting the "not enough memory and
> > > > > > > processes could not run" errors.
> > > > > > > > > > > > I uninstalled Business Contact Manager (it needed the original installation
> > > > > > > CD which I had with me) and re-booted again.
> > > > > > > > > > > > Now Outlook ran perfectly - and faster than I'd seen it in a long time.
> > > > > > > I re-installed the office and Vista SP2 updates and re-booted. Outlook still
> > > > > > > performing perfectly.
> > > > > > > > > > > > The "only thing I lost" was all my BCM contacts - a good number of hours
> > > > > > > work - BUT I have all my email accounts working, folders and files
> > > > > > > (attachments) behaving properly plus my calendar with appts still there.
> > > > > > > > > > > > I may gather the courage to re-install BCM - but I am still grieving over
> > > > > > > the lost hours and data from this last episode to even think about that yet.
> > > > > > > I might just go buy Act! and have done with it...
> > > > > > > > > > > > Hope this helps..
> > > > > > > > > > > > "DaveG" wrote:
> > > > > > > > > > > > > Yes please - a link to a fix would be great...
> > > > > > > > > > > > > > "Tbour" wrote:
> > > > > > > > > > > > > > > Would you mind sending me the links to the other websites that discuss the
> > > > > > > > > issue.
> > > > > > > > > > > > > > > > Thanks.
> > > > > > > > > > > > > > > > "RDU" wrote:
> > > > > > > > > > > > > > > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > > > > > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > > > > > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > > > > > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > > > > > > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > > > > > > > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > > > > > > > > time around!
> > > > > > > > > > > > > > > > > > "Tbour" wrote:
> > > > > > > > > > > > > > > > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > > > > > > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > > > > > > > > OK but BCM would not run. The only way to get it to work again was to
> > > > > > > > > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > > > > > > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > > > > > > > with BCM SP2 gone. Ugh.
> > > > > > > > > > > > > > > > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > > > > > > > would go away. It still happend. My conclusion is that there is something
> > > > > > > > > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > > > > > > > > suggestions would be greatly appreciate.
> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "RDU" wrote:
> > > > > > > > > > > > > > > > > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > > > > > > > > > > > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > > > > > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > > > > > > > > Installation status: Failed
> > > > > > > > > > > > Error details: Code 779
> > > > > > > > > > > > Update type: Important
> > > > > > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > > > > > > > > improvements and fixes functionality issues reported by customers.
> > > > > > > > > > > > More information:
> > > > > > > > > > > > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > > > > > > > > > > > Help and Support:
> > > > > > > > > > > > http://support.microsoft.com/?LN=en-us
> > > > > > > > > > > > > > > > > > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > > > > > > > > > > > > > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > > > > > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > > > > > > > > try again."
> > > > > > > > > > > > > > > > > > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > > > > > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > > > > > > > > > > > > > > > > > After reading here, and on several other Web services, that the file
> > > > > > > > > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > > > > > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > > > > > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > > > > > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > > > > > > > > out of memory dialog as before.
> > > > > > > > > > > > > > > > > > > > > > So, I'm back to square one. Ideas anyone?
 
R

RDU

RE: Office 2007 SP2 Install: BCM Update Failure - My Resolution.

One other very interesting but very perplexing item popped up just now as I

was using OL on my laptop. Very often I copy the .pst file in question back &

forth between my PC & laptop as I need to work with the profile on both

machines.

SP2 is installed on my laptop & the profile (.pst) on OL with the BCM add-in

activated works perfect! However on my PC it doesn't work! That leads me to

believe that there may be a registery issue on my PC.

Do you have any thoughts on this?

"DaveG" wrote:


> Hi Randy

> That makes fascinating reading and I can just about get my head around the
> profiles aspect.
> I only run with one profile as far as outlook is concerned.
> I have two user accounts (admin & user) but only one profile for mail.

> Can't wait to see MS get a patch or work around sometime soon, I need to be
> able to get on with forecasts etc that I've lost access to....

> Well done on finding the discrepancy though...

> Regards
> Dave

> "RDU" wrote:
>
> > Dave> > I've yet to contact MS TS yet, however I found something very peculiar
> > today. After uninstalling/reinstalling SP2 several times I continued to get
> > the out of memory error with the BCM add-in in place.
> > But today when the Tuesday MS updates came out the SP2 update along with the
> > companion updates were listed as well. So I installed everything.
> > One critical step that I left out of my previous posts because I never
> > attempted the test before is that I run several profiles (obviously with ther
> > own unique .pst files). Well, this time I opened 1 of the others & it behaved
> > as though BCM had not been installed & went through its requisite steps, then
> > everything performed nominally with the BCM add-in active! I did so on the
> > next profile & everything performed nominally again. However, when I opened
> > the 3rd profile, I didn't get the BCM installation dialog. I then selected
> > BCM as an add-in, shut down OL & reopened it then BAM, the dreaded out of
> > memory error again. After deselecting it & re-opening OL, it worked fine.
> > So, I'm encountering this error on an isolated .pst file. My qestion for you
> > is do you also run several profiles & it fails on all or do you just run one
> > profile?
> > As an asde, Windows Secrets, informed me today after I reported the problem
> > to them that they have an article coming out at the end of the month
> > reporting that users don't have to have Office installed at all! I have no
> > idea what it's all about unless it's something like Office Live or not. Stay
> > tuned...
> > --Randy
> > "DaveG" wrote:
> >
> > > Friend of mine mentioned he may be able to get my BCM contacts back - so I
> > > guessed it was a database existing on my machine which is Vista 32 with 4GB
> > > memory and plenty of disc space.
> > > > Having already run the non-uninstallable Vista SP2 update and lost
> > > functionality of BCM I previously stripped out my BCM leaving me with just
> > > Outlook 2007.
> > > > Today I tried re-installing BCM - and yes - it found my database and
> > > contacts - WOOPPEEE!
> > > > SADLY!!! - no sooner had it finished installing, registering and settling
> > > down - the first folder I chose to open caused the now usual "not enough
> > > memory" message and failure to function.
> > > > I have uninstalled it again and Outlook 2007 is now functioning safely again.
> > > > So - Microsoft - please can you supply me with a fix to iether the SP2 which
> > > you broke in your latest update - or give me a more recent copy of BCM -
> > > (which I also paid for) that will work with Vista SP2...
> > > > Question: I have several friends who have "upgraded" if that is the term to
> > > windows 7 and they really rate it. Would I regain my BCM functionality if I
> > > went and installed W7? Anyone know or care to hazzard a guess?
> > > > Dave
> > > > "RDU" wrote:
> > > > > ARGH!!!!!!!!!!!!!!! i tried the nice little MS Office 2007 SP2 uninstall tool
> > > > & it supposedly worked...NOT. I then uninstalled SP2 & all of its components,
> > > > uninstalled BCM, then reinstalled SP2 & each of its components individually
> > > > again, restarting at every step. After about 2 hours still no luck. Still
> > > > getting the out of memory dialog with BCM added in. I simply don't have
> > > > further time so I guess I'll plunk down the $50 & let MS TS try & resolve it.
> > > > --Randy
> > > > > > "DaveG" wrote:
> > > > > > > Hi Randy
> > > > > > > > Good to know its helped you come to a decision. If you get the courage I
> > > > > lacked (and spirit - too many hours worth of data gone with the wind) - and
> > > > > you re-install BCM - I'd love to know how it goes again.
> > > > > Regards
> > > > > Dave
> > > > > > > > "RDU" wrote:
> > > > > > > > > Dave> > > > > > No problem. Actually your scenario below was similar to one of the links I
> > > > > > saw with some minor variations. I had thought about uninstalling/reinstalling
> > > > > > one more time before getting rid of SP2 entirely. Given your success below
> > > > > > I'll give it a shot & let you know if it works for me!
> > > > > > --Randy
> > > > > > > > > > "DaveG" wrote:
> > > > > > > > > > > Thanks for the info, good to know there is a future resolution...
> > > > > > > > > > > > For now, I had to make a sacrifice but I got Outlook working with SP2.
> > > > > > > > > > > > I uninstalled SP2 - (reverted to a restore point - but it would not roll
> > > > > > > back to any more than the immediate restore point prior to this update and I
> > > > > > > wanted to go back a few more days).
> > > > > > > > > > > > I uninstalled the BCM update and office update - basically ended up at Vista
> > > > > > > SP1 - however the BCM update would not completely uninstall as when I
> > > > > > > rebooted and fired up again I was still getting the "not enough memory and
> > > > > > > processes could not run" errors.
> > > > > > > > > > > > I uninstalled Business Contact Manager (it needed the original installation
> > > > > > > CD which I had with me) and re-booted again.
> > > > > > > > > > > > Now Outlook ran perfectly - and faster than I'd seen it in a long time.
> > > > > > > I re-installed the office and Vista SP2 updates and re-booted. Outlook still
> > > > > > > performing perfectly.
> > > > > > > > > > > > The "only thing I lost" was all my BCM contacts - a good number of hours
> > > > > > > work - BUT I have all my email accounts working, folders and files
> > > > > > > (attachments) behaving properly plus my calendar with appts still there.
> > > > > > > > > > > > I may gather the courage to re-install BCM - but I am still grieving over
> > > > > > > the lost hours and data from this last episode to even think about that yet.
> > > > > > > I might just go buy Act! and have done with it...
> > > > > > > > > > > > Hope this helps..
> > > > > > > > > > > > "DaveG" wrote:
> > > > > > > > > > > > > Yes please - a link to a fix would be great...
> > > > > > > > > > > > > > "Tbour" wrote:
> > > > > > > > > > > > > > > Would you mind sending me the links to the other websites that discuss the
> > > > > > > > > issue.
> > > > > > > > > > > > > > > > Thanks.
> > > > > > > > > > > > > > > > "RDU" wrote:
> > > > > > > > > > > > > > > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > > > > > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > > > > > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > > > > > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > > > > > > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > > > > > > > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > > > > > > > > time around!
> > > > > > > > > > > > > > > > > > "Tbour" wrote:
> > > > > > > > > > > > > > > > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > > > > > > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > > > > > > > > OK but BCM would not run. The only way to get it to work again was to
> > > > > > > > > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > > > > > > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > > > > > > > with BCM SP2 gone. Ugh.
> > > > > > > > > > > > > > > > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > > > > > > > would go away. It still happend. My conclusion is that there is something
> > > > > > > > > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > > > > > > > > suggestions would be greatly appreciate.
> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "RDU" wrote:
> > > > > > > > > > > > > > > > > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > > > > > > > > > > > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > > > > > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > > > > > > > > Installation status: Failed
> > > > > > > > > > > > Error details: Code 779
> > > > > > > > > > > > Update type: Important
> > > > > > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > > > > > > > > improvements and fixes functionality issues reported by customers.
> > > > > > > > > > > > More information:
> > > > > > > > > > > > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > > > > > > > > > > > Help and Support:
> > > > > > > > > > > > http://support.microsoft.com/?LN=en-us
> > > > > > > > > > > > > > > > > > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > > > > > > > > > > > > > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > > > > > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > > > > > > > > try again."
> > > > > > > > > > > > > > > > > > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > > > > > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > > > > > > > > > > > > > > > > > After reading here, and on several other Web services, that the file
> > > > > > > > > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > > > > > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > > > > > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > > > > > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > > > > > > > > out of memory dialog as before.
> > > > > > > > > > > > > > > > > > > > > > So, I'm back to square one. Ideas anyone?
 
D

DaveG

RE: Office 2007 SP2 Install: BCM Update Failure - My Resolution.

The fact it is working on one not the other would indicate some sort of issue

with the one it's not working on.

HOWEVER - as this is not an isolated issue and there are more of us facing

this problem and not everyone has two machines to play with, I feel there

should be more impteus from MS to help resolve it - they are clearly aware of

it.

I downloaded this weeks updates and yes a new one came in for Outlook

(KB969907) - but after re-installing BCM after the update I found it did not

help this particular problem.

"RDU" wrote:


> One other very interesting but very perplexing item popped up just now as I
> was using OL on my laptop. Very often I copy the .pst file in question back &
> forth between my PC & laptop as I need to work with the profile on both
> machines.

> SP2 is installed on my laptop & the profile (.pst) on OL with the BCM add-in
> activated works perfect! However on my PC it doesn't work! That leads me to
> believe that there may be a registery issue on my PC.

> Do you have any thoughts on this?

> "DaveG" wrote:
>
> > Hi Randy
> > That makes fascinating reading and I can just about get my head around the
> > profiles aspect.
> > I only run with one profile as far as outlook is concerned.
> > I have two user accounts (admin & user) but only one profile for mail.
> > Can't wait to see MS get a patch or work around sometime soon, I need to be
> > able to get on with forecasts etc that I've lost access to....
> > Well done on finding the discrepancy though...
> > Regards
> > Dave
> > "RDU" wrote:
> >
> > > Dave> > > > I've yet to contact MS TS yet, however I found something very peculiar
> > > today. After uninstalling/reinstalling SP2 several times I continued to get
> > > the out of memory error with the BCM add-in in place.
> > > > But today when the Tuesday MS updates came out the SP2 update along with the
> > > companion updates were listed as well. So I installed everything.
> > > > One critical step that I left out of my previous posts because I never
> > > attempted the test before is that I run several profiles (obviously with ther
> > > own unique .pst files). Well, this time I opened 1 of the others & it behaved
> > > as though BCM had not been installed & went through its requisite steps, then
> > > everything performed nominally with the BCM add-in active! I did so on the
> > > next profile & everything performed nominally again. However, when I opened
> > > the 3rd profile, I didn't get the BCM installation dialog. I then selected
> > > BCM as an add-in, shut down OL & reopened it then BAM, the dreaded out of
> > > memory error again. After deselecting it & re-opening OL, it worked fine.
> > > > So, I'm encountering this error on an isolated .pst file. My qestion for you
> > > is do you also run several profiles & it fails on all or do you just run one
> > > profile?
> > > > As an asde, Windows Secrets, informed me today after I reported the problem
> > > to them that they have an article coming out at the end of the month
> > > reporting that users don't have to have Office installed at all! I have no
> > > idea what it's all about unless it's something like Office Live or not. Stay
> > > tuned...
> > > > --Randy
> > > > > "DaveG" wrote:
> > > > > Friend of mine mentioned he may be able to get my BCM contacts back - so I
> > > > guessed it was a database existing on my machine which is Vista 32 with 4GB
> > > > memory and plenty of disc space.
> > > > > > Having already run the non-uninstallable Vista SP2 update and lost
> > > > functionality of BCM I previously stripped out my BCM leaving me with just
> > > > Outlook 2007.
> > > > > > Today I tried re-installing BCM - and yes - it found my database and
> > > > contacts - WOOPPEEE!
> > > > > > SADLY!!! - no sooner had it finished installing, registering and settling
> > > > down - the first folder I chose to open caused the now usual "not enough
> > > > memory" message and failure to function.
> > > > > > I have uninstalled it again and Outlook 2007 is now functioning safely again.
> > > > > > So - Microsoft - please can you supply me with a fix to iether the SP2 which
> > > > you broke in your latest update - or give me a more recent copy of BCM -
> > > > (which I also paid for) that will work with Vista SP2...
> > > > > > Question: I have several friends who have "upgraded" if that is the term to
> > > > windows 7 and they really rate it. Would I regain my BCM functionality if I
> > > > went and installed W7? Anyone know or care to hazzard a guess?
> > > > > > Dave
> > > > > > "RDU" wrote:
> > > > > > > ARGH!!!!!!!!!!!!!!! i tried the nice little MS Office 2007 SP2 uninstall tool
> > > > > & it supposedly worked...NOT. I then uninstalled SP2 & all of its components,
> > > > > uninstalled BCM, then reinstalled SP2 & each of its components individually
> > > > > again, restarting at every step. After about 2 hours still no luck. Still
> > > > > getting the out of memory dialog with BCM added in. I simply don't have
> > > > > further time so I guess I'll plunk down the $50 & let MS TS try & resolve it.
> > > > > --Randy
> > > > > > > > "DaveG" wrote:
> > > > > > > > > Hi Randy
> > > > > > > > > > Good to know its helped you come to a decision. If you get the courage I
> > > > > > lacked (and spirit - too many hours worth of data gone with the wind) - and
> > > > > > you re-install BCM - I'd love to know how it goes again.
> > > > > > Regards
> > > > > > Dave
> > > > > > > > > > "RDU" wrote:
> > > > > > > > > > > Dave> > > > > > > No problem. Actually your scenario below was similar to one of the links I
> > > > > > > saw with some minor variations. I had thought about uninstalling/reinstalling
> > > > > > > one more time before getting rid of SP2 entirely. Given your success below
> > > > > > > I'll give it a shot & let you know if it works for me!
> > > > > > > --Randy
> > > > > > > > > > > > "DaveG" wrote:
> > > > > > > > > > > > > Thanks for the info, good to know there is a future resolution...
> > > > > > > > > > > > > > For now, I had to make a sacrifice but I got Outlook working with SP2.
> > > > > > > > > > > > > > I uninstalled SP2 - (reverted to a restore point - but it would not roll
> > > > > > > > back to any more than the immediate restore point prior to this update and I
> > > > > > > > wanted to go back a few more days).
> > > > > > > > > > > > > > I uninstalled the BCM update and office update - basically ended up at Vista
> > > > > > > > SP1 - however the BCM update would not completely uninstall as when I
> > > > > > > > rebooted and fired up again I was still getting the "not enough memory and
> > > > > > > > processes could not run" errors.
> > > > > > > > > > > > > > I uninstalled Business Contact Manager (it needed the original installation
> > > > > > > > CD which I had with me) and re-booted again.
> > > > > > > > > > > > > > Now Outlook ran perfectly - and faster than I'd seen it in a long time.
> > > > > > > > I re-installed the office and Vista SP2 updates and re-booted. Outlook still
> > > > > > > > performing perfectly.
> > > > > > > > > > > > > > The "only thing I lost" was all my BCM contacts - a good number of hours
> > > > > > > > work - BUT I have all my email accounts working, folders and files
> > > > > > > > (attachments) behaving properly plus my calendar with appts still there.
> > > > > > > > > > > > > > I may gather the courage to re-install BCM - but I am still grieving over
> > > > > > > > the lost hours and data from this last episode to even think about that yet.
> > > > > > > > I might just go buy Act! and have done with it...
> > > > > > > > > > > > > > Hope this helps..
> > > > > > > > > > > > > > "DaveG" wrote:
> > > > > > > > > > > > > > > Yes please - a link to a fix would be great...
> > > > > > > > > > > > > > > > "Tbour" wrote:
> > > > > > > > > > > > > > > > > Would you mind sending me the links to the other websites that discuss the
> > > > > > > > > > issue.
> > > > > > > > > > > > > > > > > > Thanks.
> > > > > > > > > > > > > > > > > > "RDU" wrote:
> > > > > > > > > > > > > > > > > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > > > > > > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > > > > > > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > > > > > > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > > > > > > > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > > > > > > > > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > > > > > > > > > time around!
> > > > > > > > > > > > > > > > > > > > "Tbour" wrote:
> > > > > > > > > > > > > > > > > > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > > > > > > > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > > > > > > > > > OK but BCM would not run. The only way to get it to work again was to
> > > > > > > > > > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > > > > > > > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > > > > > > > > with BCM SP2 gone. Ugh.
> > > > > > > > > > > > > > > > > > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > > > > > > > > would go away. It still happend. My conclusion is that there is something
> > > > > > > > > > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > > > > > > > > > suggestions would be greatly appreciate.
> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > "RDU" wrote:
> > > > > > > > > > > > > > > > > > > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > > > > > > > > > > > > > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > > > > > > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > > > > > > > > > Installation status: Failed
> > > > > > > > > > > > > Error details: Code 779
> > > > > > > > > > > > > Update type: Important
> > > > > > > > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > > > > > > > > > improvements and fixes functionality issues reported by customers.
> > > > > > > > > > > > > More information:
> > > > > > > > > > > > > http://www.microsoft.com/downloads/...e9-e63b-447b-a49b-d4cbd8eea30d&displaylang=en
> > > > > > > > > > > > > Help and Support:
> > > > > > > > > > > > > http://support.microsoft.com/?LN=en-us
> > > > > > > > > > > > > > > > > > > > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > > > > > > > > > > > > > > > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > > > > > > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > > > > > > > > > try again."
> > > > > > > > > > > > > > > > > > > > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > > > > > > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > > > > > > > > > > > > > > > > > > > After reading here, and on several other Web services, that the file
> > > > > > > > > > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > > > > > > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > > > > > > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > > > > > > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > > > > > > > > > out of memory dialog as before.
> > > > > > > > > > > > > > > > > > > > > > > > So, I'm back to square one. Ideas anyone?
 
L

Luther Blissett

Re: Office 2007 SP2 Install: BCM Update Failure - My Resolution.

On Jun 12, 4:19 am, DaveG <Da...> wrote:
> The fact it is working on one not the other would indicate some sort of issue
> with the one it's not working on.

> HOWEVER - as this is not an isolated issue  and there are more of us facing
> this problem and not everyone has two machines to play with, I feel there
> should be more impteus from MS to help resolve it - they are clearly aware of
> it.

> I downloaded this weeks updates and yes a new one came in for Outlook
> (KB969907) - but after re-installing BCM after the update I found it did not
> help this particular problem.

> "RDU" wrote:
> > One other very interesting but very perplexing item popped up just now as I
> > was using OL on my laptop. Very often I copy the .pst file in question back &
> > forth between my PC & laptop as I need to work with the profile on both
> > machines.

>
> > SP2 is installed on my laptop & the profile (.pst) on OL with the BCM add-in
> > activated works perfect! However on my PC it doesn't work! That leads me to
> > believe that there may be a registery issue on my PC.

>
> > Do you have any thoughts on this?

>
> > "DaveG" wrote:

>
> > > Hi Randy

>
> > > That makes fascinating reading and I can just about get my head around the
> > > profiles aspect.
> > > I only run with one profile as far as outlook is concerned.
> > > I have two user accounts (admin & user) but only one profile for mail..

>
> > > Can't wait to see MS get a patch or work around sometime soon, I needto be
> > > able to get on with forecasts etc that I've lost access to....

>
> > > Well done on finding the discrepancy though...

>
> > > Regards
> > > Dave

>
> > > "RDU" wrote:

>
> > > > Dave--

>
> > > > I've yet to contact MS TS yet, however I found something very peculiar
> > > > today. After uninstalling/reinstalling SP2 several times I continued to get
> > > > the out of memory error with the BCM add-in in place.

>
> > > > But today when the Tuesday MS updates came out the SP2 update alongwith the
> > > > companion updates were listed as well. So I installed everything.

>
> > > > One critical step that I left out of my previous posts because I never
> > > > attempted the test before is that I run several profiles (obviouslywith ther
> > > > own unique .pst files). Well, this time I opened 1 of the others & it behaved
> > > > as though BCM had not been installed & went through its requisite steps, then
> > > > everything performed nominally with the BCM add-in active! I did soon the
> > > > next profile & everything performed nominally again. However, when I opened
> > > > the 3rd profile, I didn't get the BCM installation dialog. I then selected
> > > > BCM as an add-in, shut down OL & reopened it then BAM, the dreaded out of
> > > > memory error again. After deselecting it & re-opening OL, it workedfine.

>
> > > > So, I'm encountering this error on an isolated .pst file. My qestion for you
> > > > is do you also run several profiles & it fails on all or do you just run one
> > > > profile?

>
> > > > As an asde, Windows Secrets, informed me today after I reported theproblem
> > > > to them that they have an article coming out at the end of the month
> > > > reporting that users don't have to have Office installed at all! I have no
> > > > idea what it's all about unless it's something like Office Live or not. Stay
> > > > tuned...

>
> > > > --Randy

>
> > > > "DaveG" wrote:

>
> > > > > Friend of mine mentioned he may be able to get my BCM contacts back - so I
> > > > > guessed it was a database existing on my machine which is Vista 32 with 4GB
> > > > > memory and plenty of disc space.

>
> > > > > Having already run the non-uninstallable Vista SP2 update and lost
> > > > > functionality of BCM I previously stripped out my BCM leaving me with just
> > > > > Outlook 2007.

>
> > > > > Today I tried re-installing BCM - and yes - it found my database and
> > > > > contacts - WOOPPEEE!

>
> > > > > SADLY!!! - no sooner had it finished installing, registering and settling
> > > > > down - the first folder I chose to open caused the now usual "notenough
> > > > > memory" message and failure to function.

>
> > > > > I have uninstalled it again and Outlook 2007 is now functioning safely again.

>
> > > > > So - Microsoft - please can you supply me with a fix to iether the SP2 which
> > > > > you broke in your latest update - or give me a more recent copy of BCM -
> > > > > (which I also paid for) that will work with Vista SP2...

>
> > > > > Question:  I have several friends who have "upgraded" if that is the term to
> > > > > windows 7 and they really rate it. Would I regain my BCM functionality if I
> > > > > went and installed W7? Anyone know or care to hazzard a guess?

>
> > > > > Dave

>
> > > > > "RDU" wrote:

>
> > > > > > ARGH!!!!!!!!!!!!!!! i tried the nice little MS Office 2007 SP2 uninstall tool
> > > > > > & it supposedly worked...NOT. I then uninstalled SP2 & all of its components,
> > > > > > uninstalled BCM, then reinstalled SP2 & each of its components individually
> > > > > > again, restarting at every step. After about 2 hours still no luck. Still
> > > > > > getting the out of memory dialog with BCM added in. I simply don't have
> > > > > > further time so I guess I'll plunk down the $50 & let MS TS try& resolve it.
> > > > > > --Randy

>
> > > > > > "DaveG" wrote:

>
> > > > > > > Hi Randy

>
> > > > > > > Good to know its helped you come to a decision. If you get the courage I
> > > > > > > lacked (and spirit - too many hours worth of data gone with the wind) - and
> > > > > > > you re-install BCM - I'd love to know how it goes again.
> > > > > > > Regards
> > > > > > > Dave

>
> > > > > > > "RDU" wrote:

>
> > > > > > > > Dave> > > > > > > > No problem. Actually your scenario below was similar to oneof the links I
> > > > > > > > saw with some minor variations. I had thought about uninstalling/reinstalling
> > > > > > > > one more time before getting rid of SP2 entirely. Given your success below
> > > > > > > > I'll give it a shot & let you know if it works for me!
> > > > > > > > --Randy

>
> > > > > > > > "DaveG" wrote:

>
> > > > > > > > > Thanks for the info, good to know there is a future resolution...

>
> > > > > > > > > For now, I had to make a sacrifice but I got Outlook working with SP2.

>
> > > > > > > > > I uninstalled SP2 - (reverted to a restore point - but itwould not roll
> > > > > > > > > back to any more than the immediate restore point prior to this update and I
> > > > > > > > > wanted to go back a few more days).

>
> > > > > > > > > I uninstalled the BCM update and office update - basically ended up at Vista
> > > > > > > > > SP1 - however the BCM update would not completely uninstall as when I
> > > > > > > > > rebooted and fired up again I was still getting the "not enough memory and
> > > > > > > > > processes could not run" errors.

>
> > > > > > > > > I uninstalled Business Contact Manager (it needed the original installation
> > > > > > > > > CD which I had with me) and re-booted again.

>
> > > > > > > > > Now Outlook ran perfectly - and faster than I'd seen it in a long time.
> > > > > > > > > I re-installed the office and Vista SP2 updates and re-booted. Outlook still
> > > > > > > > > performing perfectly.

>
> > > > > > > > > The "only thing I lost" was all my BCM contacts - a good number of hours
> > > > > > > > > work - BUT I have all my email accounts working, folders and files
> > > > > > > > > (attachments) behaving properly plus my calendar with appts still there.

>
> > > > > > > > > I may gather the courage to re-install BCM - but I am still grieving over
> > > > > > > > > the lost hours and data from this last episode to even think about that yet.
> > > > > > > > > I might just go buy Act! and have done with it...

>
> > > > > > > > > Hope this helps..

>
> > > > > > > > > "DaveG" wrote:

>
> > > > > > > > > > Yes please - a link to a fix would be great...

>
> > > > > > > > > > "Tbour" wrote:

>
> > > > > > > > > > > Would you mind sending me the links to the other websites that discuss the
> > > > > > > > > > > issue.  

>
> > > > > > > > > > > Thanks.

>
> > > > > > > > > > > "RDU" wrote:

>
> > > > > > > > > > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > > > > > > > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > > > > > > > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > > > > > > > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > > > > > > > > > this didn't work for me. As a last ditch effort I'mgoing to uninstall all of
> > > > > > > > > > > > the SP2 updatez once again then 'patch' the file tosee if it works the 2nd
> > > > > > > > > > > > time around!

>
> > > > > > > > > > > > "Tbour" wrote:

>
> > > > > > > > > > > > > I had exactly the same thing happen to me.  Installing BCM SP2 caused me to
> > > > > > > > > > > > > get an "out of memory" error while loading BCM.  Outlook seemed to function
> > > > > > > > > > > > > OK but BCM would not run.  The only way to get it to work again was to
> > > > > > > > > > > > > uninstall Office 2007, I was not able to find anyuninstall capability for
> > > > > > > > > > > > > BCM SP2.  Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > > > > > > > > > with BCM SP2 gone.  Ugh.  

>
> > > > > > > > > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > > > > > > > > > would go away.  It still happend.  My conclusion is that there is something
> > > > > > > > > > > > > about my Outlook file or BCM file that is causingthe problem.  Any
> > > > > > > > > > > > > suggestions would be-


...

> read more »


Since this is a long thread...

You have run Outlook as admin, to try to get around the "out of

memory" error? Which may have something to do with regular user not

being able to update Outlook's mapsvc.inf file.
 
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