Outlook cached mode

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T

TSAM

Hello,

I have a Windows 2003 domain with Exchange 2003 installation.

We run Outlook 2007 with Vista. Due to Outlook 2007 performance issues even

after applying SP2, we were forced to use Outlook cache mode.

I hear some user complaints after this implemnetation. Perrfomance seems to

get better as all of them have a cached database (OST) locally.Some of the

user complaints are as follows:

1. See regular emails in Conflict items. The user will see a message in the

status bar of the Inbox item: "You made changes to another copy of this item.

This is the most recent version. Click here to see the other versions." If

you click the message an exact same copy opens. Also there is no content

change tracking enabled.

2. User sends an outbound email. Email is delivered to external host. User

gets notifications like

a. The message relay was delayed. This is not true as

the message was already delivered.

b. User gets NDR for a delivered message.

I am not going crazy here. Has anybody witnessed similar issues with Outlook

cached mode enabled? I though it could be a corrupted OST, but OSTSCAN says

it is a good copy with no errors detected.

TIA
 
R

Roady [MVP]

Are the users logged on to multiple computers at the same time?

Do you get any connection errors?

If you have a virus scanner that integrates with Outlook, disable/uninstall

this integration and try again.

See http://www.msoutlook.info/question/20

---
"TSAM" <TSAM> wrote in message

news:CBE5553A-8207-494D-AED1-D34BB2F51D67@microsoft.com...
> Hello,

> I have a Windows 2003 domain with Exchange 2003 installation.

> We run Outlook 2007 with Vista. Due to Outlook 2007 performance issues
> even
> after applying SP2, we were forced to use Outlook cache mode.

> I hear some user complaints after this implemnetation. Perrfomance seems
> to
> get better as all of them have a cached database (OST) locally.Some of the
> user complaints are as follows:

> 1. See regular emails in Conflict items. The user will see a message in
> the
> status bar of the Inbox item: "You made changes to another copy of this
> item.
> This is the most recent version. Click here to see the other versions." If
> you click the message an exact same copy opens. Also there is no content
> change tracking enabled.

> 2. User sends an outbound email. Email is delivered to external host. User
> gets notifications like
> a. The message relay was delayed. This is not true as
> the message was already delivered.
> b. User gets NDR for a delivered message.
> I am not going crazy here. Has anybody witnessed similar issues with
> Outlook
> cached mode enabled? I though it could be a corrupted OST, but OSTSCAN
> says
> it is a good copy with no errors detected.

> TIA
 
T

TSAM

They are logged into one box which sits in the domain network and we don't do

virus scanning for email on clients.

Thanks

"Roady [MVP]" wrote:


> Are the users logged on to multiple computers at the same time?
> Do you get any connection errors?

> If you have a virus scanner that integrates with Outlook, disable/uninstall
> this integration and try again.
> See http://www.msoutlook.info/question/20

> >

> ---
> "TSAM" <TSAM> wrote in message
> news:CBE5553A-8207-494D-AED1-D34BB2F51D67@microsoft.com...
> > Hello,
> > I have a Windows 2003 domain with Exchange 2003 installation.
> > We run Outlook 2007 with Vista. Due to Outlook 2007 performance issues
> > even
> > after applying SP2, we were forced to use Outlook cache mode.
> > I hear some user complaints after this implemnetation. Perrfomance seems
> > to
> > get better as all of them have a cached database (OST) locally.Some of the
> > user complaints are as follows:
> > 1. See regular emails in Conflict items. The user will see a message in
> > the
> > status bar of the Inbox item: "You made changes to another copy of this
> > item.
> > This is the most recent version. Click here to see the other versions." If
> > you click the message an exact same copy opens. Also there is no content
> > change tracking enabled.
> > 2. User sends an outbound email. Email is delivered to external host. User
> > gets notifications like
> > a. The message relay was delayed. This is not true as
> > the message was already delivered.
> > b. User gets NDR for a delivered message.
> > I am not going crazy here. Has anybody witnessed similar issues with
> > Outlook
> > cached mode enabled? I though it could be a corrupted OST, but OSTSCAN
> > says
> > it is a good copy with no errors detected.
> > TIA


>
 
R

Roady [MVP]

Do they see any commonality between the messages that have produced a sync

error?

Is there anything logged in the Event Viewer on the Exchange server itself?

When you enabled Cached Exchange Mode, it increased the stress on the

Exchange server. This could have caused connection issues preventing changes

from being synched back directly to the server or other delays. The NDR is

also coming from the Exchange server and not Outlook, which would still

assume connection failures at Exchange level.

How is the performance of the Exchange server itself? The fact that Outlook

was slow without CEM, says more about your Exchange server's performance

than Outlook's.

---
"TSAM" <TSAM> wrote in message

news:0F2C2A38-FFBE-4872-8077-87D282690C52@microsoft.com...
> They are logged into one box which sits in the domain network and we don't
> do
> virus scanning for email on clients.

> Thanks

> "Roady [MVP]" wrote:
>
> > Are the users logged on to multiple computers at the same time?
> > Do you get any connection errors?
>

>> If you have a virus scanner that integrates with Outlook,
> > disable/uninstall
> > this integration and try again.
> > See http://www.msoutlook.info/question/20
>

>> > >

>

>
>
>
>
>
>
>> --->

>> "TSAM" <TSAM> wrote in message
> > news:CBE5553A-8207-494D-AED1-D34BB2F51D67@microsoft.com...
> > > Hello,
> >> > I have a Windows 2003 domain with Exchange 2003 installation.
> >> > We run Outlook 2007 with Vista. Due to Outlook 2007 performance issues
> > > even
> > > after applying SP2, we were forced to use Outlook cache mode.
> >> > I hear some user complaints after this implemnetation. Perrfomance
> > > seems
> > > to
> > > get better as all of them have a cached database (OST) locally.Some of
> > > the
> > > user complaints are as follows:
> >> > 1. See regular emails in Conflict items. The user will see a message in
> > > the
> > > status bar of the Inbox item: "You made changes to another copy of this
> > > item.
> > > This is the most recent version. Click here to see the other versions."
> > > If
> > > you click the message an exact same copy opens. Also there is no
> > > content
> > > change tracking enabled.
> >> > 2. User sends an outbound email. Email is delivered to external host.
> > > User
> > > gets notifications like
> > > a. The message relay was delayed. This is not true
> > > as
> > > the message was already delivered.
> > > b. User gets NDR for a delivered message.
> > > I am not going crazy here. Has anybody witnessed similar issues with
> > > Outlook
> > > cached mode enabled? I though it could be a corrupted OST, but OSTSCAN
> > > says
> > > it is a good copy with no errors detected.
> >> > TIA

>

>>
 
T

TSAM

They are random messages with no commonality what so ever. I didn't notice

any strange events from event viewer.

The only recent change is the implementation of outlook cache mode and Cisco

Unified messaging.

The performance on Exchange server is great as I see CPU and memory below

15%. This is a hugh server runninh 2 quad core with tons of memory. Also we

could add size of mailbox to this equation. We don't have mailbox size

restriction meaning a user could go upto what ever he wants.

Thanks

"Roady [MVP]" wrote:


> Do they see any commonality between the messages that have produced a sync
> error?
> Is there anything logged in the Event Viewer on the Exchange server itself?

> When you enabled Cached Exchange Mode, it increased the stress on the
> Exchange server. This could have caused connection issues preventing changes
> from being synched back directly to the server or other delays. The NDR is
> also coming from the Exchange server and not Outlook, which would still
> assume connection failures at Exchange level.

> How is the performance of the Exchange server itself? The fact that Outlook
> was slow without CEM, says more about your Exchange server's performance
> than Outlook's.

> >

> ---
> "TSAM" <TSAM> wrote in message
> news:0F2C2A38-FFBE-4872-8077-87D282690C52@microsoft.com...
> > They are logged into one box which sits in the domain network and we don't
> > do
> > virus scanning for email on clients.
> > Thanks
> > "Roady [MVP]" wrote:
> >
> >> Are the users logged on to multiple computers at the same time?
> >> Do you get any connection errors?
> >
> >> If you have a virus scanner that integrates with Outlook,
> >> disable/uninstall
> >> this integration and try again.
> >> See http://www.msoutlook.info/question/20
> >
> >> > >>

> >
> >
> >
> >
> >
> >
> >
> >> ---> >
> >> "TSAM" <TSAM> wrote in message
> >> news:CBE5553A-8207-494D-AED1-D34BB2F51D67@microsoft.com...
> >> > Hello,
> >> >> > I have a Windows 2003 domain with Exchange 2003 installation.
> >> >> > We run Outlook 2007 with Vista. Due to Outlook 2007 performance issues
> >> > even
> >> > after applying SP2, we were forced to use Outlook cache mode.
> >> >> > I hear some user complaints after this implemnetation. Perrfomance
> >> > seems
> >> > to
> >> > get better as all of them have a cached database (OST) locally.Some of
> >> > the
> >> > user complaints are as follows:
> >> >> > 1. See regular emails in Conflict items. The user will see a message in
> >> > the
> >> > status bar of the Inbox item: "You made changes to another copy of this
> >> > item.
> >> > This is the most recent version. Click here to see the other versions."
> >> > If
> >> > you click the message an exact same copy opens. Also there is no
> >> > content
> >> > change tracking enabled.
> >> >> > 2. User sends an outbound email. Email is delivered to external host.
> >> > User
> >> > gets notifications like
> >> > a. The message relay was delayed. This is not true
> >> > as
> >> > the message was already delivered.
> >> > b. User gets NDR for a delivered message.
> >> > I am not going crazy here. Has anybody witnessed similar issues with
> >> > Outlook
> >> > cached mode enabled? I though it could be a corrupted OST, but OSTSCAN
> >> > says
> >> > it is a good copy with no errors detected.
> >> >> > TIA
> >
> >>

>
 
P

Peter Foldes

One Care and Defender also has options for scanning email. Any of the latter

installed or do you have another Security suite that also does email scanning

Peter

"TSAM" <TSAM> wrote in message

news:0F2C2A38-FFBE-4872-8077-87D282690C52@microsoft.com...
> They are logged into one box which sits in the domain network and we don't do
> virus scanning for email on clients.

> Thanks

> "Roady [MVP]" wrote:
>
> > Are the users logged on to multiple computers at the same time?
> > Do you get any connection errors?
>

>> If you have a virus scanner that integrates with Outlook, disable/uninstall
> > this integration and try again.
> > See http://www.msoutlook.info/question/20
>

>> > >

>

>
>
>
>
>
>
>> --->

>> "TSAM" <TSAM> wrote in message
> > news:CBE5553A-8207-494D-AED1-D34BB2F51D67@microsoft.com...
> > > Hello,
> >> > I have a Windows 2003 domain with Exchange 2003 installation.
> >> > We run Outlook 2007 with Vista. Due to Outlook 2007 performance issues
> > > even
> > > after applying SP2, we were forced to use Outlook cache mode.
> >> > I hear some user complaints after this implemnetation. Perrfomance seems
> > > to
> > > get better as all of them have a cached database (OST) locally.Some of the
> > > user complaints are as follows:
> >> > 1. See regular emails in Conflict items. The user will see a message in
> > > the
> > > status bar of the Inbox item: "You made changes to another copy of this
> > > item.
> > > This is the most recent version. Click here to see the other versions." If
> > > you click the message an exact same copy opens. Also there is no content
> > > change tracking enabled.
> >> > 2. User sends an outbound email. Email is delivered to external host. User
> > > gets notifications like
> > > a. The message relay was delayed. This is not true as
> > > the message was already delivered.
> > > b. User gets NDR for a delivered message.
> > > I am not going crazy here. Has anybody witnessed similar issues with
> > > Outlook
> > > cached mode enabled? I though it could be a corrupted OST, but OSTSCAN
> > > says
> > > it is a good copy with no errors detected.
> >> > TIA

>

>>
 
T

TSAM

We use Sophos, but we don't scan email. We crossed checked this by looking at

logs.

TIA

"Peter Foldes" wrote:


> One Care and Defender also has options for scanning email. Any of the latter
> installed or do you have another Security suite that also does email scanning

> > Peter

>

>

> "TSAM" <TSAM> wrote in message
> news:0F2C2A38-FFBE-4872-8077-87D282690C52@microsoft.com...
> > They are logged into one box which sits in the domain network and we don't do
> > virus scanning for email on clients.
> > Thanks
> > "Roady [MVP]" wrote:
> >
> >> Are the users logged on to multiple computers at the same time?
> >> Do you get any connection errors?
> >
> >> If you have a virus scanner that integrates with Outlook, disable/uninstall
> >> this integration and try again.
> >> See http://www.msoutlook.info/question/20
> >
> >> > >>

> >
> >
> >
> >
> >
> >
> >
> >> ---> >
> >> "TSAM" <TSAM> wrote in message
> >> news:CBE5553A-8207-494D-AED1-D34BB2F51D67@microsoft.com...
> >> > Hello,
> >> >> > I have a Windows 2003 domain with Exchange 2003 installation.
> >> >> > We run Outlook 2007 with Vista. Due to Outlook 2007 performance issues
> >> > even
> >> > after applying SP2, we were forced to use Outlook cache mode.
> >> >> > I hear some user complaints after this implemnetation. Perrfomance seems
> >> > to
> >> > get better as all of them have a cached database (OST) locally.Some of the
> >> > user complaints are as follows:
> >> >> > 1. See regular emails in Conflict items. The user will see a message in
> >> > the
> >> > status bar of the Inbox item: "You made changes to another copy of this
> >> > item.
> >> > This is the most recent version. Click here to see the other versions." If
> >> > you click the message an exact same copy opens. Also there is no content
> >> > change tracking enabled.
> >> >> > 2. User sends an outbound email. Email is delivered to external host. User
> >> > gets notifications like
> >> > a. The message relay was delayed. This is not true as
> >> > the message was already delivered.
> >> > b. User gets NDR for a delivered message.
> >> > I am not going crazy here. Has anybody witnessed similar issues with
> >> > Outlook
> >> > cached mode enabled? I though it could be a corrupted OST, but OSTSCAN
> >> > says
> >> > it is a good copy with no errors detected.
> >> >> > TIA
> >
> >>


>
 
I

Ian

We have a user who is currently having issues. She has three additiional

mailboxes added to her Mailbox, when the second or third mailbox is added she

gets sync issues, there are 3 others users with the same setup and they do

not have this problem. we have had her Exchange account resreated and this

has not resolved her issue - proved to be bit of a nightmare. This user is

the only one out of the four of them with a Blackberry, this week she has had

issues with sending and receiving emails, some sent emails are not showing in

her Sent Items folder recipeints say they have not received the email but

MailMarshall says it was delivered successfully, incoming emails are seen on

her Blackberry but not in Outlook. I can rename the Outlook.ost to

Outlook.old and this will show these other emails. She needs the additional

mailboxes - it is driving us nuts.

Ian

"TSAM" wrote:


> We use Sophos, but we don't scan email. We crossed checked this by looking at
> logs.

> TIA

> "Peter Foldes" wrote:
>
> > One Care and Defender also has options for scanning email. Any of the latter
> > installed or do you have another Security suite that also does email scanning
> > > > Peter
> >

> >

> > "TSAM" <TSAM> wrote in message
> > news:0F2C2A38-FFBE-4872-8077-87D282690C52@microsoft.com...
> > > They are logged into one box which sits in the domain network and we don't do
> > > virus scanning for email on clients.
> > > > Thanks
> > > > "Roady [MVP]" wrote:
> > > >> Are the users logged on to multiple computers at the same time?
> > >> Do you get any connection errors?
> > >
> > >> If you have a virus scanner that integrates with Outlook, disable/uninstall
> > >> this integration and try again.
> > >> See http://www.msoutlook.info/question/20
> > >
> > >> > > >>

> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >> ---> > >
> > >> "TSAM" <TSAM> wrote in message
> > >> news:CBE5553A-8207-494D-AED1-D34BB2F51D67@microsoft.com...
> > >> > Hello,
> > >> > >> > I have a Windows 2003 domain with Exchange 2003 installation.
> > >> > >> > We run Outlook 2007 with Vista. Due to Outlook 2007 performance issues
> > >> > even
> > >> > after applying SP2, we were forced to use Outlook cache mode.
> > >> > >> > I hear some user complaints after this implemnetation. Perrfomance seems
> > >> > to
> > >> > get better as all of them have a cached database (OST) locally.Some of the
> > >> > user complaints are as follows:
> > >> > >> > 1. See regular emails in Conflict items. The user will see a message in
> > >> > the
> > >> > status bar of the Inbox item: "You made changes to another copy of this
> > >> > item.
> > >> > This is the most recent version. Click here to see the other versions." If
> > >> > you click the message an exact same copy opens. Also there is no content
> > >> > change tracking enabled.
> > >> > >> > 2. User sends an outbound email. Email is delivered to external host. User
> > >> > gets notifications like
> > >> > a. The message relay was delayed. This is not true as
> > >> > the message was already delivered.
> > >> > b. User gets NDR for a delivered message.
> > >> > I am not going crazy here. Has anybody witnessed similar issues with
> > >> > Outlook
> > >> > cached mode enabled? I though it could be a corrupted OST, but OSTSCAN
> > >> > says
> > >> > it is a good copy with no errors detected.
> > >> > >> > TIA
> > >
> > >>

> >
 
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