I'm getting =0D=0A in outlook emails

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R

Reddit

The Below is an extract from an email with the stings =0D=OA at the beginning

of all emails. I am unsure whether this is a local outlook client issue or

something in the back-end. Any assistance is very much appreciated

******************************************************************************=

*** =0D=0APlease Note:=0D=0AIf you wish to progress or update this request =

via email, please reply=0D=0Ato this email. Do not alter the incident number,

= or the contents of =0D=0Athe square brackets, in the subject. If you send a

= new or altered email=0D=0Ato the Service Desk, a new incident will

=automatically be =

raised.=0D=0A*****************************************************************=

**************** =0D=0A=0D=0AYour Reference: 42487=0D=0A=0D=0AOur

Reference: = 315932=0D=0A=0D=0AHello =0D=0A=0D=0AThe Severity assigned to

this incident =

is: 3=0D=0A=0D=0AYour incident has been progressed to the appropriate Second

= Line=0D=0ASupport Organisation (ATOS ) =0D=0AThis incident has been linked

to = a master record with reference number 315910. =0D=0A=0D=0AI trust this =

information is of assistance. =0D=0A=0D=0ANote - You can action, view and =

confirm closure of incidents using the NHS CFH Service=0D=0ADesk CA Unicenter

= Web Frontend. =0D=0A=0D=0Ahttps://nww.servicedesk.cfh.nhs.uk

=0D=0A=0D=0AKind = regards=0D=0ALeandra Smith=0D=0A=0D=0ANHS Connecting for

Health =0D=0AService = Desk =0D=0A=0D=0AEmail:

servicedesk@servicedesk.cfh.nhs.uk =0D=0A=0D=0AThis = e-mail is only for the

use of its intended recipient. Its contents =are=0D=0Aconfidential and may be

privileged. We do not guarantee =that=0D=0Athis e-mail has not been

intercepted and amended or that it is = virus-free.
 
R

Roady [MVP]

Looks like it was an automated message so they either escaped certain

characters incorrectly or they used the wrong encoding in their script.

---
"Reddit" <Reddit> wrote in message

news:87816959-B399-449B-B8F7-72A0E388B4D0@microsoft.com...
> The Below is an extract from an email with the stings =0D=OA at the
> beginning
> of all emails. I am unsure whether this is a local outlook client issue or
> something in the back-end. Any assistance is very much appreciated

> ******************************************************************************=
> *** =0D=0APlease Note:=0D=0AIf you wish to progress or update this request
> =
> via email, please reply=0D=0Ato this email. Do not alter the incident
> number,
> = or the contents of =0D=0Athe square brackets, in the subject. If you
> send a
> = new or altered email=0D=0Ato the Service Desk, a new incident will
> =automatically be =
> raised.=0D=0A*****************************************************************=
> **************** =0D=0A=0D=0AYour Reference: 42487=0D=0A=0D=0AOur
> Reference: = 315932=0D=0A=0D=0AHello =0D=0A=0D=0AThe Severity assigned to
> this incident =
> is: 3=0D=0A=0D=0AYour incident has been progressed to the appropriate
> Second
> = Line=0D=0ASupport Organisation (ATOS ) =0D=0AThis incident has been
> linked
> to = a master record with reference number 315910. =0D=0A=0D=0AI trust
> this =
> information is of assistance. =0D=0A=0D=0ANote - You can action, view and
> =
> confirm closure of incidents using the NHS CFH Service=0D=0ADesk CA
> Unicenter
> = Web Frontend. =0D=0A=0D=0Ahttps://nww.servicedesk.cfh.nhs.uk
> =0D=0A=0D=0AKind = regards=0D=0ALeandra Smith=0D=0A=0D=0ANHS Connecting
> for
> Health =0D=0AService = Desk =0D=0A=0D=0AEmail:
> servicedesk@servicedesk.cfh.nhs.uk =0D=0A=0D=0AThis = e-mail is only for
> the
> use of its intended recipient. Its contents =are=0D=0Aconfidential and may
> be
> privileged. We do not guarantee =that=0D=0Athis e-mail has not been
> intercepted and amended or that it is = virus-free.
>
 

Brian Tillman

Senior Member
"Reddit" <Reddit> wrote in message

news:87816959-B399-449B-B8F7-72A0E388B4D0@microsoft.com...


> The Below is an extract from an email with the stings =0D=OA at the
> beginning
> of all emails. I am unsure whether this is a local outlook client issue or
> something in the back-end. Any assistance is very much appreciated


Sounds like a quoted-printable MIME message isn't being properly decoded. In

the ASCII character set, the hexadecimal value "d" (decimal 13) is a carriage

return and the hexadecimal value "a" (decimal 10) is a line feed. So the 0D

0A sequence indicates a line break. In quoted-printable encoding, equal signs

are bunary value introducers and indicators of soft line breaks (line breaks

the get removed from the message when correctly rendered. So, you original

message would have looked something like this:

*********************************************************************************

Please Note:

If you wish to progress or update this request via email, please reply

to this email. Do not alter the incident number, or the contents of

the square brackets, in the subject. If you send a new or altered email

to the Service Desk, a new incident will automatically be raised.

*********************************************************************************

Your Reference: 42487

Our Reference: = 315932

(etc.)

Usually, Outlook can fail to decode a message properly when the message has

been altered in some way that loses some of the encoding instructions so

Outlook can't figure out what to do. This can be because the sender didn't

encode it correctly or something interferes with the message as Outlook gets

it from the server. In the latter case, if you have an antivirus program

configured to scan incoming mail, this is a leading cause of this

interference. If this type of thing happens only with this particular sender

and these particular messages, then I'd suspect the sender encoded it

incorrectly. It appears to be an automated message sent from a Service Desk

program. Sometimes the generation of automated messages isn't programmed

correctly, with the results you see. If, however, this happens on messages

from other sources and not only those in quoted-printable encoding but HTML

messages as well, where the HTML code shows instead of the properly rendered

message, then I'd suspect an AV scanner.

You can eliminate the change that it's the AV scanner by uninstalling the AV

program and reinstalling it without any e-mail scanning feature. You will

still be just as safe.

--
 
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