Outlook 2007 Wacky Issue - Please Help

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Hi,
We recently upgraded our users from Office 03 to Office 07. Our environment is Outlook 2007 running under Exchance 2000. When I go into an account for a conference room, I am unable to see the calendar (when logging in as the resource). If I click on the Calendar, I get a grayed out window that reads "Cannot display the folder". If I log into my own account, I can view the shared resource calendar just fine. Beyond that, there is also an issue that the resource is also allowing double-booking, even though in Resource Scheduling it is checked to "Autmatically decline conflicting resource requests". I am not sure if the two issues are related or not, but I am at a dead end.
 

Cathy Rhone

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server 2010
Hi,
We recently upgraded our users from Office 03 to Office 07. Our environment is Outlook 2007 running under Exchance 2000. When I go into an account for a conference room, I am unable to see the calendar (when logging in as the resource). If I click on the Calendar, I get a grayed out window that reads "Cannot display the folder". If I log into my own account, I can view the shared resource calendar just fine. Beyond that, there is also an issue that the resource is also allowing double-booking, even though in Resource Scheduling it is checked to "Autmatically decline conflicting resource requests". I am not sure if the two issues are related or not, but I am at a dead end.





Try resetting the view - at start menu, run, type outlook.exe /cleanviews then log into the Resource mailbox. You could try just resetting the view on the folder after logging in if you don't want to use the switch.
 
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