Outlook 2007 Wacky Issue - Please Help

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chuckdogg80

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Hi,
We recently upgraded our users from Office 03 to Office 07. Our environment is Outlook 2007 running under Exchance 2000. When I go into an account for a conference room, I am unable to see the calendar (when logging in as the resource). If I click on the Calendar, I get a grayed out window that reads "Cannot display the folder". If I log into my own account, I can view the shared resource calendar just fine. Beyond that, there is also an issue that the resource is also allowing double-booking, even though in Resource Scheduling it is checked to "Autmatically decline conflicting resource requests". I am not sure if the two issues are related or not, but I am at a dead end.
 
Cathy Rhone

Cathy Rhone

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server 2010
chuckdogg80 said:
Hi,
We recently upgraded our users from Office 03 to Office 07. Our environment is Outlook 2007 running under Exchance 2000. When I go into an account for a conference room, I am unable to see the calendar (when logging in as the resource). If I click on the Calendar, I get a grayed out window that reads "Cannot display the folder". If I log into my own account, I can view the shared resource calendar just fine. Beyond that, there is also an issue that the resource is also allowing double-booking, even though in Resource Scheduling it is checked to "Autmatically decline conflicting resource requests". I am not sure if the two issues are related or not, but I am at a dead end.
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Try resetting the view - at start menu, run, type outlook.exe /cleanviews then log into the Resource mailbox. You could try just resetting the view on the folder after logging in if you don't want to use the switch.
 
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