Outlook Connector 12.1 stops syncing incoming mail

  • Thread starter Firdous Gangat [FG]
  • Start date Views 1,801
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F

Firdous Gangat [FG]

Hi,

I have been using the outlook connector since it's release and has worked

okay thus far. How I now have an issue with stop receiving any new mail from

hotmail on the 19th June 2009. I can still send mail and I can still view all

mail online.

This is version 12.1 - 12.0.6423.1000 on Windows 7 RC and Outlook 2007 SP2.

This is what I tried so far:

I removed and deleted my hotmail account .

Deleted all pst from C:\Users\<username>\appdata\Local\Microsoft\Outlook.

Removed OC

Re-installed.

Re-added the account.

It resync all my mail (2.5GB) up to 19th June and then stops.

This issue is affecting both my desktop and laptop.

When clicking Outlook connector > contact Us to log an email support. It

finds the Outlook connector product, tries to detect the PID and fails. If I

manually add the PID it does not accept it.

Anyone encounter this?

-FG
 
R

Roady [MVP]

It could be that the last or next email is damaged and stops the sync.

Examine the message via the web based Live Hotmail interface and then either

try deleting it or moving it to another folder. See if the sync picks up

again.

---
"Firdous Gangat [FG]" <FirdousGangatFG> wrote in

message news:79A7C936-2A3B-4DD3-9CF5-C74C1FB2B19F@microsoft.com...
> Hi,

> I have been using the outlook connector since it's release and has worked
> okay thus far. How I now have an issue with stop receiving any new mail
> from
> hotmail on the 19th June 2009. I can still send mail and I can still view
> all
> mail online.

> This is version 12.1 - 12.0.6423.1000 on Windows 7 RC and Outlook 2007
> SP2.

> This is what I tried so far:
> I removed and deleted my hotmail account .
> Deleted all pst from C:\Users\<username>\appdata\Local\Microsoft\Outlook.
> Removed OC
> Re-installed.
> Re-added the account.

> It resync all my mail (2.5GB) up to 19th June and then stops.

> This issue is affecting both my desktop and laptop.

> When clicking Outlook connector > contact Us to log an email support. It
> finds the Outlook connector product, tries to detect the PID and fails. If
> I
> manually add the PID it does not accept it.

> Anyone encounter this?
> -FG

>
 
F

Firdous Gangat [FG]

Thanks for the reply Robert.

As you suggested and I also delete additonal before and after messages.

Clicking on send and received removes all message I deleted before the 19th

and including previous last message but does not retrieve any newer messages.

I have folders and notice a couple of folders have message from the 15th

June then a gap and then about two or three message on 24th then nothing else.

-FG

"Roady [MVP]" wrote:


> It could be that the last or next email is damaged and stops the sync.
> Examine the message via the web based Live Hotmail interface and then either
> try deleting it or moving it to another folder. See if the sync picks up
> again.

> >

> ---
> "Firdous Gangat [FG]" <FirdousGangatFG> wrote in
> message news:79A7C936-2A3B-4DD3-9CF5-C74C1FB2B19F@microsoft.com...
> > Hi,
> > I have been using the outlook connector since it's release and has worked
> > okay thus far. How I now have an issue with stop receiving any new mail
> > from
> > hotmail on the 19th June 2009. I can still send mail and I can still view
> > all
> > mail online.
> > This is version 12.1 - 12.0.6423.1000 on Windows 7 RC and Outlook 2007
> > SP2.
> > This is what I tried so far:
> > I removed and deleted my hotmail account .
> > Deleted all pst from C:\Users\<username>\appdata\Local\Microsoft\Outlook.
> > Removed OC
> > Re-installed.
> > Re-added the account.
> > It resync all my mail (2.5GB) up to 19th June and then stops.
> > This issue is affecting both my desktop and laptop.
> > When clicking Outlook connector > contact Us to log an email support. It
> > finds the Outlook connector product, tries to detect the PID and fails. If
> > I
> > manually add the PID it does not accept it.
> > Anyone encounter this?
> > -FG
> >

>
 
F

Firdous Gangat [FG]

Robert - it resolved it!

Deleted a few more messages from Inbox and folders and it now it seems to be

receiving all new messages. The missing two weeks is still missing but

available online only.

Many Thanks

-FG

"Firdous Gangat [FG]" wrote:


> Thanks for the reply Robert.

> As you suggested and I also delete additonal before and after messages.
> Clicking on send and received removes all message I deleted before the 19th
> and including previous last message but does not retrieve any newer messages.

> I have folders and notice a couple of folders have message from the 15th
> June then a gap and then about two or three message on 24th then nothing else.

> -FG

> "Roady [MVP]" wrote:
>
> > It could be that the last or next email is damaged and stops the sync.
> > Examine the message via the web based Live Hotmail interface and then either
> > try deleting it or moving it to another folder. See if the sync picks up
> > again.
> > > >

> > ---> > "Firdous Gangat [FG]" <FirdousGangatFG> wrote in
> > message news:79A7C936-2A3B-4DD3-9CF5-C74C1FB2B19F@microsoft.com...
> > > Hi,
> > > > I have been using the outlook connector since it's release and has worked
> > > okay thus far. How I now have an issue with stop receiving any new mail
> > > from
> > > hotmail on the 19th June 2009. I can still send mail and I can still view
> > > all
> > > mail online.
> > > > This is version 12.1 - 12.0.6423.1000 on Windows 7 RC and Outlook 2007
> > > SP2.
> > > > > This is what I tried so far:
> > > I removed and deleted my hotmail account .
> > > Deleted all pst from C:\Users\<username>\appdata\Local\Microsoft\Outlook.
> > > Removed OC
> > > Re-installed.
> > > Re-added the account.
> > > > It resync all my mail (2.5GB) up to 19th June and then stops.
> > > > This issue is affecting both my desktop and laptop.
> > > > When clicking Outlook connector > contact Us to log an email support. It
> > > finds the Outlook connector product, tries to detect the PID and fails. If
> > > I
> > > manually add the PID it does not accept it.
> > > > Anyone encounter this?
> > > -FG
> > > > > > >

> >
 
R

Roady [MVP]

You're welcome. Good to hear you've got it solved! :)

---
"Firdous Gangat [FG]" <FirdousGangatFG> wrote in

message news:116D95C1-E1EA-4D34-8711-2F3E04E04B9A@microsoft.com...
> Robert - it resolved it!

> Deleted a few more messages from Inbox and folders and it now it seems to
> be
> receiving all new messages. The missing two weeks is still missing but
> available online only.

> Many Thanks
> -FG

> "Firdous Gangat [FG]" wrote:
>
> > Thanks for the reply Robert.
>

>> As you suggested and I also delete additonal before and after messages.
> > Clicking on send and received removes all message I deleted before the
> > 19th
> > and including previous last message but does not retrieve any newer
> > messages.
>

>> I have folders and notice a couple of folders have message from the 15th
> > June then a gap and then about two or three message on 24th then nothing
> > else.
>

>> -FG
>

>
>
>> "Roady [MVP]" wrote:
> >
> > > It could be that the last or next email is damaged and stops the sync.
> > > Examine the message via the web based Live Hotmail interface and then
> > > either
> > > try deleting it or moving it to another folder. See if the sync picks
> > > up
> > > again.
> >> > > > >

> >>>>>>>> > ---> >> > "Firdous Gangat [FG]" <FirdousGangatFG> wrote
> > > in
> > > message news:79A7C936-2A3B-4DD3-9CF5-C74C1FB2B19F@microsoft.com...
> > > > Hi,
> > >> > > I have been using the outlook connector since it's release and has
> > > > worked
> > > > okay thus far. How I now have an issue with stop receiving any new
> > > > mail
> > > > from
> > > > hotmail on the 19th June 2009. I can still send mail and I can still
> > > > view
> > > > all
> > > > mail online.
> > >> > > This is version 12.1 - 12.0.6423.1000 on Windows 7 RC and Outlook
> > > > 2007
> > > > SP2.
> > >> >> > > This is what I tried so far:
> > > > I removed and deleted my hotmail account .
> > > > Deleted all pst from
> > > > C:\Users\<username>\appdata\Local\Microsoft\Outlook.
> > > > Removed OC
> > > > Re-installed.
> > > > Re-added the account.
> > >> > > It resync all my mail (2.5GB) up to 19th June and then stops.
> > >> > > This issue is affecting both my desktop and laptop.
> > >> > > When clicking Outlook connector > contact Us to log an email
> > > > support. It
> > > > finds the Outlook connector product, tries to detect the PID and
> > > > fails. If
> > > > I
> > > > manually add the PID it does not accept it.
> > >> > > Anyone encounter this?
> > > > -FG
> > >> >> >> >> >> >
 

Brian Tillman

Senior Member
"Firdous Gangat [FG]" <FirdousGangatFG> wrote in

message news:116D95C1-E1EA-4D34-8711-2F3E04E04B9A@microsoft.com...


> Deleted a few more messages from Inbox and folders and it now it seems to be
> receiving all new messages. The missing two weeks is still missing but
> available online only.


If the "missing" mail is available online, try moving it to another folder to

see if the connector sees it then.

--
 
F

Firdous Gangat [FG]

My initial issue has resumed after working again for only a couple of days :(

"Brian Tillman " wrote:


> "Firdous Gangat [FG]" <FirdousGangatFG> wrote in
> message news:116D95C1-E1EA-4D34-8711-2F3E04E04B9A@microsoft.com...
>
> > Deleted a few more messages from Inbox and folders and it now it seems to be
> > receiving all new messages. The missing two weeks is still missing but
> > available online only.


> If the "missing" mail is available online, try moving it to another folder to
> see if the connector sees it then.
> >

>
 
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