Reinstall Outlook 2007 following hard drive crash

  • Thread starter Nycerbarb
  • Start date Views 1,663
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N

Nycerbarb

We had a sudden hard drive failure last week in a 4 mo. old Dell still under

warranty. Dell sent a new drive.

I have reinstalled Outlook 2007 on the new drive, but I am unable to

establish an email connection. I have checked and rechecked the user ID,

password and server names. I have tried to connect with the Norton 360

firewall turned off. No success.

My license is a single use copy. I am wondering, if Outlook won't connect

because it has been installed on a new hard drive with a different serial

number. If so, how do I get microsoft to allow it? If not, what else can I

try to get my email connection working? Could it be a firewall issue?

This machine is running Vista Business.

I have a 2nd question. I am still able to read many files on the old hard

drive. Is there anyway I can get my outlook settings from the old drive and

install them on the new? or do I just have to set everything up again from

scratch? I am not talking about the pst. I was able to recover it.

Thanks for any help.
 
D

DL

When you reinstalled win, did you also use the drivers disk supplied by

dell?

Does IE function / connect?

"Nycerbarb" <Nycerbarb> wrote in message

news:4240E0A0-1607-4BF8-BB6D-174C901DB336@microsoft.com...
> We had a sudden hard drive failure last week in a 4 mo. old Dell still
> under
> warranty. Dell sent a new drive.

> I have reinstalled Outlook 2007 on the new drive, but I am unable to
> establish an email connection. I have checked and rechecked the user ID,
> password and server names. I have tried to connect with the Norton 360
> firewall turned off. No success.

> My license is a single use copy. I am wondering, if Outlook won't connect
> because it has been installed on a new hard drive with a different serial
> number. If so, how do I get microsoft to allow it? If not, what else can
> I
> try to get my email connection working? Could it be a firewall issue?

> This machine is running Vista Business.

> I have a 2nd question. I am still able to read many files on the old hard
> drive. Is there anyway I can get my outlook settings from the old drive
> and
> install them on the new? or do I just have to set everything up again from
> scratch? I am not talking about the pst. I was able to recover it.

> Thanks for any help.
 
N

Nycerbarb

DL thank you for your response.

The new drive came with Windows already installed. All I had to do was

connect it, and then set up my user.

Both IE and Firefox work fine.

Nycerbarb

"DL" wrote:


> When you reinstalled win, did you also use the drivers disk supplied by
> dell?
> Does IE function / connect?

> "Nycerbarb" <Nycerbarb> wrote in message
> news:4240E0A0-1607-4BF8-BB6D-174C901DB336@microsoft.com...
> > We had a sudden hard drive failure last week in a 4 mo. old Dell still
> > under
> > warranty. Dell sent a new drive.
> > I have reinstalled Outlook 2007 on the new drive, but I am unable to
> > establish an email connection. I have checked and rechecked the user ID,
> > password and server names. I have tried to connect with the Norton 360
> > firewall turned off. No success.
> > My license is a single use copy. I am wondering, if Outlook won't connect
> > because it has been installed on a new hard drive with a different serial
> > number. If so, how do I get microsoft to allow it? If not, what else can
> > I
> > try to get my email connection working? Could it be a firewall issue?
> > This machine is running Vista Business.
> > I have a 2nd question. I am still able to read many files on the old hard
> > drive. Is there anyway I can get my outlook settings from the old drive
> > and
> > install them on the new? or do I just have to set everything up again from
> > scratch? I am not talking about the pst. I was able to recover it.
> > Thanks for any help.


>
 
D

DL

Uninstall Norton, maybe also use the tool on Norton site to completely

remove, reboot, retest

Presumably the connection type is correctly set in Internet Options

And Outlook isnt set 'offline' (File Menu)

"Nycerbarb" <Nycerbarb> wrote in message

news:C8E02D1E-86DC-4402-B63E-0D8A9D1476DF@microsoft.com...
> DL thank you for your response.

> The new drive came with Windows already installed. All I had to do was
> connect it, and then set up my user.

> Both IE and Firefox work fine.

> Nycerbarb

> "DL" wrote:
>
> > When you reinstalled win, did you also use the drivers disk supplied by
> > dell?
> > Does IE function / connect?
>

>> "Nycerbarb" <Nycerbarb> wrote in message
> > news:4240E0A0-1607-4BF8-BB6D-174C901DB336@microsoft.com...
> > > We had a sudden hard drive failure last week in a 4 mo. old Dell still
> > > under
> > > warranty. Dell sent a new drive.
> >> > I have reinstalled Outlook 2007 on the new drive, but I am unable to
> > > establish an email connection. I have checked and rechecked the user
> > > ID,
> > > password and server names. I have tried to connect with the Norton 360
> > > firewall turned off. No success.
> >> > My license is a single use copy. I am wondering, if Outlook won't
> > > connect
> > > because it has been installed on a new hard drive with a different
> > > serial
> > > number. If so, how do I get microsoft to allow it? If not, what else
> > > can
> > > I
> > > try to get my email connection working? Could it be a firewall issue?
> >> > This machine is running Vista Business.
> >> > I have a 2nd question. I am still able to read many files on the old
> > > hard
> > > drive. Is there anyway I can get my outlook settings from the old
> > > drive
> > > and
> > > install them on the new? or do I just have to set everything up again
> > > from
> > > scratch? I am not talking about the pst. I was able to recover it.
> >> > Thanks for any help.

>

>
>>
 
N

Nycerbarb

DL

Thanks for the suggestions. I will check/try all these things and let you

know how that works out or if I have any questions.

Nycerbarb

"DL" wrote:


> Uninstall Norton, maybe also use the tool on Norton site to completely
> remove, reboot, retest
> Presumably the connection type is correctly set in Internet Options
> And Outlook isnt set 'offline' (File Menu)

> "Nycerbarb" <Nycerbarb> wrote in message
> news:C8E02D1E-86DC-4402-B63E-0D8A9D1476DF@microsoft.com...
> > DL thank you for your response.
> > The new drive came with Windows already installed. All I had to do was
> > connect it, and then set up my user.
> > Both IE and Firefox work fine.
> > Nycerbarb
> > "DL" wrote:
> >
> >> When you reinstalled win, did you also use the drivers disk supplied by
> >> dell?
> >> Does IE function / connect?
> >
> >> "Nycerbarb" <Nycerbarb> wrote in message
> >> news:4240E0A0-1607-4BF8-BB6D-174C901DB336@microsoft.com...
> >> > We had a sudden hard drive failure last week in a 4 mo. old Dell still
> >> > under
> >> > warranty. Dell sent a new drive.
> >> >> > I have reinstalled Outlook 2007 on the new drive, but I am unable to
> >> > establish an email connection. I have checked and rechecked the user
> >> > ID,
> >> > password and server names. I have tried to connect with the Norton 360
> >> > firewall turned off. No success.
> >> >> > My license is a single use copy. I am wondering, if Outlook won't
> >> > connect
> >> > because it has been installed on a new hard drive with a different
> >> > serial
> >> > number. If so, how do I get microsoft to allow it? If not, what else
> >> > can
> >> > I
> >> > try to get my email connection working? Could it be a firewall issue?
> >> >> > This machine is running Vista Business.
> >> >> > I have a 2nd question. I am still able to read many files on the old
> >> > hard
> >> > drive. Is there anyway I can get my outlook settings from the old
> >> > drive
> >> > and
> >> > install them on the new? or do I just have to set everything up again
> >> > from
> >> > scratch? I am not talking about the pst. I was able to recover it.
> >> >> > Thanks for any help.
> >
> >
> >>


>
 
N

Nycerbarb

Hi DL =

thank you again for all your suggestions. before uninstalling anything I

decided to check with my ISP one more time. It turns out the outgoing port

setting was incorrect. That fixed the problem.

Nycerbarb

"DL" wrote:


> Uninstall Norton, maybe also use the tool on Norton site to completely
> remove, reboot, retest
> Presumably the connection type is correctly set in Internet Options
> And Outlook isnt set 'offline' (File Menu)

> "Nycerbarb" <Nycerbarb> wrote in message
> news:C8E02D1E-86DC-4402-B63E-0D8A9D1476DF@microsoft.com...
> > DL thank you for your response.
> > The new drive came with Windows already installed. All I had to do was
> > connect it, and then set up my user.
> > Both IE and Firefox work fine.
> > Nycerbarb
> > "DL" wrote:
> >
> >> When you reinstalled win, did you also use the drivers disk supplied by
> >> dell?
> >> Does IE function / connect?
> >
> >> "Nycerbarb" <Nycerbarb> wrote in message
> >> news:4240E0A0-1607-4BF8-BB6D-174C901DB336@microsoft.com...
> >> > We had a sudden hard drive failure last week in a 4 mo. old Dell still
> >> > under
> >> > warranty. Dell sent a new drive.
> >> >> > I have reinstalled Outlook 2007 on the new drive, but I am unable to
> >> > establish an email connection. I have checked and rechecked the user
> >> > ID,
> >> > password and server names. I have tried to connect with the Norton 360
> >> > firewall turned off. No success.
> >> >> > My license is a single use copy. I am wondering, if Outlook won't
> >> > connect
> >> > because it has been installed on a new hard drive with a different
> >> > serial
> >> > number. If so, how do I get microsoft to allow it? If not, what else
> >> > can
> >> > I
> >> > try to get my email connection working? Could it be a firewall issue?
> >> >> > This machine is running Vista Business.
> >> >> > I have a 2nd question. I am still able to read many files on the old
> >> > hard
> >> > drive. Is there anyway I can get my outlook settings from the old
> >> > drive
> >> > and
> >> > install them on the new? or do I just have to set everything up again
> >> > from
> >> > scratch? I am not talking about the pst. I was able to recover it.
> >> >> > Thanks for any help.
> >
> >
> >>


>
 
D

DL

Glad its all sorted

"Nycerbarb" <Nycerbarb> wrote in message

news:3409992F-7523-4DDB-BE19-0AFDB10DE48C@microsoft.com...
> Hi DL =

> thank you again for all your suggestions. before uninstalling anything I
> decided to check with my ISP one more time. It turns out the outgoing
> port
> setting was incorrect. That fixed the problem.

> Nycerbarb

> "DL" wrote:
>
> > Uninstall Norton, maybe also use the tool on Norton site to completely
> > remove, reboot, retest
> > Presumably the connection type is correctly set in Internet Options
> > And Outlook isnt set 'offline' (File Menu)
>

>> "Nycerbarb" <Nycerbarb> wrote in message
> > news:C8E02D1E-86DC-4402-B63E-0D8A9D1476DF@microsoft.com...
> > > DL thank you for your response.
> >> > The new drive came with Windows already installed. All I had to do was
> > > connect it, and then set up my user.
> >> > Both IE and Firefox work fine.
> >> > Nycerbarb
> >> > "DL" wrote:
> >> >> When you reinstalled win, did you also use the drivers disk supplied
> > >> by
> > >> dell?
> > >> Does IE function / connect?
> > >
>> >> "Nycerbarb" <Nycerbarb> wrote in message
> > >> news:4240E0A0-1607-4BF8-BB6D-174C901DB336@microsoft.com...
> > >> > We had a sudden hard drive failure last week in a 4 mo. old Dell
> > >> > still
> > >> > under
> > >> > warranty. Dell sent a new drive.
> > >>> >> > I have reinstalled Outlook 2007 on the new drive, but I am unable to
> > >> > establish an email connection. I have checked and rechecked the
> > >> > user
> > >> > ID,
> > >> > password and server names. I have tried to connect with the Norton
> > >> > 360
> > >> > firewall turned off. No success.
> > >>> >> > My license is a single use copy. I am wondering, if Outlook won't
> > >> > connect
> > >> > because it has been installed on a new hard drive with a different
> > >> > serial
> > >> > number. If so, how do I get microsoft to allow it? If not, what
> > >> > else
> > >> > can
> > >> > I
> > >> > try to get my email connection working? Could it be a firewall
> > >> > issue?
> > >>> >> > This machine is running Vista Business.
> > >>> >> > I have a 2nd question. I am still able to read many files on the
> > >> > old
> > >> > hard
> > >> > drive. Is there anyway I can get my outlook settings from the old
> > >> > drive
> > >> > and
> > >> > install them on the new? or do I just have to set everything up
> > >> > again
> > >> > from
> > >> > scratch? I am not talking about the pst. I was able to recover it.
> > >>> >> > Thanks for any help.
> > >
>> >
>> >>

>

>
>>
 
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