Word couldn't send mail because of mapi failure

  • Thread starter Tom
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T

Tom

I have Office Home and Student 2007 on Vista 64 bit and I am no longer able

to send email

directly from word by going to File, Send, Email.

No email window ever appears but Word and Outlook both appear to be working

correctly.

If I try to exit out of Word, it does not let me until I terminate the

Outlook.exe process and then

I receive "Word coudn't send mail because of mapi failure: unspecified

error".

I have tried all recommendations found under google search without success.

-repaired office

-installed all updates

-verified settings were correct in word and outlook

-made sure outlook was default program

Still no luck..........any help appreciated.

Tom
 
D

DL

H&S 2007 doesnt include outlook, so what version of outlook is installed?

& did you buy that version, or maybe you are still trying to use the Trial

version of Office that you failed to uninstall?

"Tom" <vtpcdr@gmail.com> wrote in message

news:uEFFdFT$JHA.5068@TK2MSFTNGP03.phx.gbl...
> I have Office Home and Student 2007 on Vista 64 bit and I am no longer able
> to send email
> directly from word by going to File, Send, Email.

> No email window ever appears but Word and Outlook both appear to be
> working correctly.

> If I try to exit out of Word, it does not let me until I terminate the
> Outlook.exe process and then
> I receive "Word coudn't send mail because of mapi failure: unspecified
> error".

> I have tried all recommendations found under google search without
> success.

> -repaired office
> -installed all updates
> -verified settings were correct in word and outlook
> -made sure outlook was default program

> Still no luck..........any help appreciated.

> Tom
 
T

Tom

Sorry for not clarifying. Home & Student 2007 + Outlook 2007 (installed and

purchased seperately)

This problem appears to be pretty common according to my google search

results.

Any other ideas?

Tom

"DL" <notvalid@spoofaddress.co.uk> wrote in message

news:uvu6zmU$JHA.2824@TK2MSFTNGP03.phx.gbl...
> H&S 2007 doesnt include outlook, so what version of outlook is installed?
> & did you buy that version, or maybe you are still trying to use the Trial
> version of Office that you failed to uninstall?

> "Tom" <vtpcdr@gmail.com> wrote in message
> news:uEFFdFT$JHA.5068@TK2MSFTNGP03.phx.gbl...
> >I have Office Home and Student 2007 on Vista 64 bit and I am no longer
> >able to send email
> > directly from word by going to File, Send, Email.
>

>> No email window ever appears but Word and Outlook both appear to be
> > working correctly.
>

>> If I try to exit out of Word, it does not let me until I terminate the
> > Outlook.exe process and then
> > I receive "Word coudn't send mail because of mapi failure: unspecified
> > error".
>

>> I have tried all recommendations found under google search without
> > success.
>

>> -repaired office
> > -installed all updates
> > -verified settings were correct in word and outlook
> > -made sure outlook was default program
>

>> Still no luck..........any help appreciated.
>

>
>> Tom


>
 
G

Gibson335

I wondered if Tom had received any useful suggestions? For years I have been

able to email documents directly from the client application (typically Word

and PowerPoint) using Office 2003. I updated to Office 2007 and now I'm in

the same boat as many other people; there's lots about the problem on the

net, but no working solutions (that I have so far discovered).

I'm running a pretty plain vanilla setup here - Vista Home Premium and the

Ultimate edition of Office 2007. I get the 'Word couldn't send mail because

of MAPI failure' error message (also applies to Excel with a slightly

different message). I tried changing the default mail program to Mail - this

*does *allow Word to operate correctly, but when I change back to Outlook I'm

no longer able to send direct from the application which strongly suggests

it's an Outlook setting at fault. There's no problem opening a new mail

message in Outlook and attaching a file.

I've tried so many things, including rewriting the mail section of win.ini,

stopping all COM add-ins in Outlook and, short of a blood sacrifice to Bill

Gates I'm prepared to do just about anything to sort this (maybe I should

just give up the struggle and go back to Office Pro 2003 or turn to

OpenOffice). I've had regular difficulty with Outlook 2007 failing to unload

from memory after it's closed - whether or not this is a symptom of the same

thing I don't know.

If anybody reading this can help, please mail me at si@unforgettable.com

with suggestions. Many thanks in advance - Simon
 
D

DL

Presumably the msg referes to msmapi32.dll, if so try

The actual dll that is causing the problem is MSMAPI32.dll, which is located

at C:\Program Files\Common Files\System\MSMAPI\1033. Simply rename this file

to something else (e.g. MSMAPI32_OLD.dll), run Office diagnostics.

"Gibson335" <Gibson335> wrote in message

news:0BDD6F86-68AA-4873-A926-7C85A8954FFA@microsoft.com...
> I wondered if Tom had received any useful suggestions? For years I have
> been
> able to email documents directly from the client application (typically
> Word
> and PowerPoint) using Office 2003. I updated to Office 2007 and now I'm
> in
> the same boat as many other people; there's lots about the problem on the
> net, but no working solutions (that I have so far discovered).

> I'm running a pretty plain vanilla setup here - Vista Home Premium and the
> Ultimate edition of Office 2007. I get the 'Word couldn't send mail
> because
> of MAPI failure' error message (also applies to Excel with a slightly
> different message). I tried changing the default mail program to Mail -
> this
> *does *allow Word to operate correctly, but when I change back to Outlook
> I'm
> no longer able to send direct from the application which strongly suggests
> it's an Outlook setting at fault. There's no problem opening a new mail
> message in Outlook and attaching a file.

> I've tried so many things, including rewriting the mail section of
> win.ini,
> stopping all COM add-ins in Outlook and, short of a blood sacrifice to
> Bill
> Gates I'm prepared to do just about anything to sort this (maybe I should
> just give up the struggle and go back to Office Pro 2003 or turn to
> OpenOffice). I've had regular difficulty with Outlook 2007 failing to
> unload
> from memory after it's closed - whether or not this is a symptom of the
> same
> thing I don't know.

> If anybody reading this can help, please mail me at si@unforgettable.com
> with suggestions. Many thanks in advance - Simon
>
 
G

Gibson335

Actually I got this one solved and posted about it, but the post seems to

have disappeared - the answer was to start the client application (in my

case Word 2007) in administrator mode. This isn't the easiest of things to

do - for others' interest, you'll have to find the actual .exe file (in my

case Winword.exe in Office12 directory), create a shortcut from it to the

desktop and then right click on the shortcut, choosing the compatibility tab

and checking the 'run as administrator' box.

If this shortcut is used to start Word, you can now send a document directly

to an email recipient without the MAPI error horror. The same applies to

PowerPoint - as these are the only two apps I email directly from, I haven't

tried any others.

All the best

Simon
 
G

Gibson335

Re: Word couldn't send mail because of mapi failure SOLUTION

....and now (roll of drums) for the solution - at least the one which worked

for me. Not only does this solve the MAPI problem (and I did try renaming

the main dll and letting Office diagnostic replace it with a new copy - it

didn't work), but it's also completely solved another problem as well (that

of not being able to click on a doc or docx file to launch the application

when Word was closed - see posts elsewhere in Office General Questions).

The magic answer is, simply, to turn off User Account Control: EVERYTHING

now works as it should - you can email direct from an application or by

right-clicking on a file; you can also click on a Word doc and have it launch

the program properly.

Obviously there has to have been some trouble or corruption of my UAC

settings to have caused the problem - but my investigation on the net shows

that lots and lots of people have the same difficulty. Hopefully now that

the problem has been isolated, someone with a bigger brain than mine will be

able to suggest ways that UAC and Word can coexist in perfect harmony...

I hope this will work for others as well

Gibson335
 
G

Gibson335

Re: Word couldn't send mail because of mapi failure SOLUTION

....and just as a final comment, with UAC turned off Outlook 2007 now exits

from memory immediately the prog is closed - rather than hanging round as a

grey icon with a cross through it in the notification area (and normally

requiring killing the process with task manager).

I have always been a fervent believer in the old adage that there are only

two types of user - those who HAVE lost their data and those who WILL lose

their data; because of this, until now I have held my tongue about the rather

imperfect UAC in Vista - however I hope Windows 7 has a better implementation

of UAC than the (horse and) buggy version we've currently got.
 

Brian Tillman

Senior Member
Re: Word couldn't send mail because of mapi failure SOLUTION

"Gibson335" <Gibson335> wrote in message

news:37086B2D-D6FE-42A4-A417-AFACCD3DC226@microsoft.com...


> I have always been a fervent believer in the old adage that there are only
> two types of user - those who HAVE lost their data and those who WILL lose
> their data;


That's why you make backups. Anyone who is diligent in making backups will

fall into neither category you name.


> because of this, until now I have held my tongue about the rather
> imperfect UAC in Vista - however I hope Windows 7 has a better
> implementation
> of UAC than the (horse and) buggy version we've currently got.


I find the UAC in Windows 7 much less chatty.

--
 
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