Outlook Connector keeps asking me to login

  • Thread starter TGFtYm85OQ
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TGFtYm85OQ

Hi, have two hotmail accounts setup in outlook 2003 via the outlook connector

tool - they are synchronising and connected. However, every time I start

outlook I am prompted for the password for each account even though I have

already set them up and ticked "remember password". I am running Windows XP

sp3. I have tried repairing the install of outlook but this makes not

difference.

I am not sure but I think the version of Outlook Connector is 12.0.6423.1000

I would appreciate any help

Thanks
 
Q

QkFMMDA3

Hi Lambo, it seems that it is not related to the version of Outlook or the

operating system; I have Outlook 2007 and Windows Vista and I have the same

problem. I was about to write an entry here but since you already done so, I

just wanted to add to the description of the problem. I hope that somebody

has a solution for both of us.

"Lambo99" wrote:


> Hi, have two hotmail accounts setup in outlook 2003 via the outlook connector
> tool - they are synchronising and connected. However, every time I start
> outlook I am prompted for the password for each account even though I have
> already set them up and ticked "remember password". I am running Windows XP
> sp3. I have tried repairing the install of outlook but this makes not
> difference.

> I am not sure but I think the version of Outlook Connector is 12.0.6423.1000

> I would appreciate any help

> Thanks
 
T

TGFtYm85OQ

Alright BAL,

Yep, I have been trying to sort this one out for about a week now on and off

being sent round the houses by Microsoft representatives who can't give me an

answer themselves and are expecting me to resolve the problem myself. One

representative directed me to the following link to resolve the problem. You

can send a "free" support email to Microsoft.

http://support.microsoft.com/oas/default.aspx?&ln=en-us&c1=505&gprid=6998&

However, before you can do this you have to enter the product code for the

software in question. The only thing is when you enter in the product code

for Outlook Connector the system says that it is not a ligitimate so you

can't progress to sending the email - good eh!! I was then directed to

another link and now I have been sent here!!

"BAL007" wrote:


> Hi Lambo, it seems that it is not related to the version of Outlook or the
> operating system; I have Outlook 2007 and Windows Vista and I have the same
> problem. I was about to write an entry here but since you already done so, I
> just wanted to add to the description of the problem. I hope that somebody
> has a solution for both of us.

> "Lambo99" wrote:
>
> > Hi, have two hotmail accounts setup in outlook 2003 via the outlook connector
> > tool - they are synchronising and connected. However, every time I start
> > outlook I am prompted for the password for each account even though I have
> > already set them up and ticked "remember password". I am running Windows XP
> > sp3. I have tried repairing the install of outlook but this makes not
> > difference.
> > I am not sure but I think the version of Outlook Connector is 12.0.6423.1000
> > I would appreciate any help
> > Thanks
 
C

cGM5OXBj

This is still an issue for many people (do a web search)

I posted a similar question on the Windows Live community -

http://windowslivehelp.com/community/p/58649/242611.aspx#242611

I have a problem using Windows Live Hotmail accounts in Outlook. I have

several accounts and each and every time I fire up outlook, Live Connector

asks for my passwords on each Hotmail account. This also happens at

further/various/random times throughout the day popping up with password

confirmation requests and it's regardless that connector actually already

knows my passwords. This appears to be a very common problem - just do a

search on the web for "Windows Connector Keeps Asking for Passwords" and

you'll see dozens of entries.

There are multiple posts on this forum about this issue (and other connector

issues) where someone on the team directs the poster to an outlook connector

MS support page. Here you have to type in the "outlook connector PID" which,

when you do it, is not recognised.

Despite numerous people on this site pointing out that the PID for connector

is not accepted by that website nobody seems able to own the issue and throws

it over the fence to their colleagues.

Here's a small sample -

http://windowslivehelp.com/community/p/17203/226134.aspx#226134

http://windowslivehelp.com/community/p/38498/156102.aspx#156102

http://windowslivehelp.com/community/p/28769/232436.aspx#232436

http://windowslivehelp.com/community/p/17203/67513.aspx#67513

If you do a search on the web for "Outlook Connector PID not valid" guess

what - many of the results bring you right back to this forum where you get

sent right back at the "outlook connector support page"

So that's Microsoft people telling microsoft customers to go to a Microsoft

support page to type in a Microsoft-provided PID which isn't accepted, so the

poor Microsoft customer keeps going round in circles.

Connector is effectively now a required option for Outlook because otherwise

you get issues with multiple mail message instances, having to download all

emails each time you load etc. etc.

Live is MS, Hotmail is MS, Outlook is MS and Connector is MS. Will anyone

grasp the nettle, reach out to their colleagues (rather than expecting the

customer base to glue you together) and fix this irritating problem?

I'm totally hacked off with it !

"Lambo99" wrote:


> Hi, have two hotmail accounts setup in outlook 2003 via the outlook connector
> tool - they are synchronising and connected. However, every time I start
> outlook I am prompted for the password for each account even though I have
> already set them up and ticked "remember password". I am running Windows XP
> sp3. I have tried repairing the install of outlook but this makes not
> difference.

> I am not sure but I think the version of Outlook Connector is 12.0.6423.1000

> I would appreciate any help

> Thanks
 
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