attachment does not show in outlook but shows in blackberry

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Dipti

Our exchange server is exchange 2007 entrprise, we have BES server version
4.1.6.20. Outlook 2003 is client software. some users are complainting that
attachment sent with email can be seen in blackberry but not in outlook. It
does not happen with all attachment.

Wanted to see if anyone else experience the same and what the fix is.

I think, problem is with either format for that particular email and/or
outlook view.
I did not get the chance yet to test with user laptop as he is travelling
now.

any suggestions?

Thank you.
Dipti
 
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