Is MS Outlook 2010 Compatible with Exchange 2003?

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  • Start date Views 4,649
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Razor7Tech

Hello
I took a (reckless) leap and tried to install the beta of MS Office 2010.

Word and Excel installed and ran smoothly, but Outlook would never start.

When I tried to open it, I got to the part where I select the Outlook profile

i want to use, then it would crash.

I removed the profile and created a new one. Still would crash. I decided to

return Outlook to my previous version of 2007 and test around with Word and

Excel, but I was not allowed to run Outlook 2007. It would crash at the same

place. I tried to register the msi executable, reinstall the Windows

installer, run the installer clean up agent, nothing.

I then decided to roll completely back to Office 2007. Same issues. No

installer found, errors, infinitely crash and restart Outlook. I ended up

having to roll my computer back to an earlier restore point just to get

Outlook to work again. Here are samples of the Application events that came

out of all of this. After awhile, I thought I should check to make sure

Outlook 2010 is compatible with our version of Exchange, which is 2003 and I

could not find anything when I searched Google.

Any ideas what might be going on here?

"Computer: 4XYCNG1

Description:

The description for Event ID ( 1000 ) in Source ( Microsoft Office 14 )

cannot be found. The local computer may not have the necessary registry

information or message DLL files to display messages from a remote computer.

You may be able to use the /AUXSOURCE= flag to retrieve this description; see

Help and Support for details. The following information is part of the event:

outlook.exe, 14.0.4536.1000, 4af1d60f, mapi32x.dll, 6.5.6944.0, 3edc4c40, 0,

0002f397.

Data:

0000: 41 00 70 00 70 00 6c 00 A.p.p.l.

0008: 69 00 63 00 61 00 74 00 i.c.a.t.

0010: 69 00 6f 00 6e 00 20 00 i.o.n. .

0018: 46 00 61 00 69 00 6c 00 F.a.i.l.

0020: 75 00 72 00 65 00 20 00 u.r.e. .

0028: 20 00 6f 00 75 00 74 00 .o.u.t.

0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.

0038: 2e 00 65 00 78 00 65 00 ..e.x.e.

0040: 20 00 31 00 34 00 2e 00 .1.4...

0048: 30 00 2e 00 34 00 35 00 0...4.5.

0050: 33 00 36 00 2e 00 31 00 3.6...1.

0058: 30 00 30 00 30 00 20 00 0.0.0. .

0060: 34 00 61 00 66 00 31 00 4.a.f.1.

0068: 64 00 36 00 30 00 66 00 d.6.0.f.

0070: 20 00 69 00 6e 00 20 00 .i.n. .

0078: 6d 00 61 00 70 00 69 00 m.a.p.i.

0080: 33 00 32 00 78 00 2e 00 3.2.x...

0088: 64 00 6c 00 6c 00 20 00 d.l.l. .

0090: 36 00 2e 00 35 00 2e 00 6...5...

0098: 36 00 39 00 34 00 34 00 6.9.4.4.

00a0: 2e 00 30 00 20 00 33 00 ..0. .3.

00a8: 65 00 64 00 63 00 34 00 e.d.c.4.

00b0: 63 00 34 00 30 00 20 00 c.4.0. .

00b8: 66 00 44 00 65 00 62 00 f.D.e.b.

00c0: 75 00 67 00 20 00 30 00 u.g. .0.

00c8: 20 00 61 00 74 00 20 00 .a.t. .

00d0: 6f 00 66 00 66 00 73 00 o.f.f.s.

00d8: 65 00 74 00 20 00 30 00 e.t. .0.

00e0: 30 00 30 00 32 00 66 00 0.0.2.f.

00e8: 33 00 39 00 37 00 0d 00 3.9.7...

00f0: 0a 00 .. "

"Event Type: Error

Event Source: Microsoft Office 14

Event Category: None

Event ID: 2001

Date: 11/18/2009

Time: 2:46:32 PM

User: N/A

Computer: 4XYCNG1

Description:

The description for Event ID ( 2001 ) in Source ( Microsoft Office 14 )

cannot be found. The local computer may not have the necessary registry

information or message DLL files to display messages from a remote computer.

You may be able to use the /AUXSOURCE= flag to retrieve this description; see

Help and Support for details. The following information is part of the event:

Microsoft Outlook, Outlook failed to start correctly last time. Starting

Outlook in safe mode will help you correct or isolate a startup problem in

order to successfully start the program. Some functionality may be disabled

in this mode.

Do you want to start Outlook in safe mode?."

Safe mode would not work in either version, BTW.

Stephen Davis

Systems Administrator Specialist
 
L

Lanwench [MVP - Exchange]

Razor7Tech <Razor7Tech> wrote:
> Hello
> I took a (reckless) leap and tried to install the beta of MS Office
> 2010. Word and Excel installed and ran smoothly, but Outlook would
> never start. When I tried to open it, I got to the part where I
> select the Outlook profile i want to use, then it would crash.

> I removed the profile and created a new one. Still would crash. I
> decided to return Outlook to my previous version of 2007 and test
> around with Word and Excel, but I was not allowed to run Outlook
> 2007. It would crash at the same place. I tried to register the msi
> executable, reinstall the Windows installer, run the installer clean
> up agent, nothing.

> I then decided to roll completely back to Office 2007. Same issues. No
> installer found, errors, infinitely crash and restart Outlook. I
> ended up having to roll my computer back to an earlier restore point
> just to get Outlook to work again. Here are samples of the
> Application events that came out of all of this. After awhile, I
> thought I should check to make sure Outlook 2010 is compatible with
> our version of Exchange, which is 2003 and I could not find anything
> when I searched Google.

> Any ideas what might be going on here?

> "Computer: 4XYCNG1
> Description:
> The description for Event ID ( 1000 ) in Source ( Microsoft Office 14
> ) cannot be found. The local computer may not have the necessary
> registry information or message DLL files to display messages from a
> remote computer. You may be able to use the /AUXSOURCE= flag to
> retrieve this description; see Help and Support for details. The
> following information is part of the event: outlook.exe,
> 14.0.4536.1000, 4af1d60f, mapi32x.dll, 6.5.6944.0, 3edc4c40, 0,
> 0002f397.
> Data:
> 0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
> 0008: 69 00 63 00 61 00 74 00 i.c.a.t.
> 0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
> 0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
> 0020: 75 00 72 00 65 00 20 00 u.r.e. .
> 0028: 20 00 6f 00 75 00 74 00 .o.u.t.
> 0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
> 0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
> 0040: 20 00 31 00 34 00 2e 00 .1.4...
> 0048: 30 00 2e 00 34 00 35 00 0...4.5.
> 0050: 33 00 36 00 2e 00 31 00 3.6...1.
> 0058: 30 00 30 00 30 00 20 00 0.0.0. .
> 0060: 34 00 61 00 66 00 31 00 4.a.f.1.
> 0068: 64 00 36 00 30 00 66 00 d.6.0.f.
> 0070: 20 00 69 00 6e 00 20 00 .i.n. .
> 0078: 6d 00 61 00 70 00 69 00 m.a.p.i.
> 0080: 33 00 32 00 78 00 2e 00 3.2.x...
> 0088: 64 00 6c 00 6c 00 20 00 d.l.l. .
> 0090: 36 00 2e 00 35 00 2e 00 6...5...
> 0098: 36 00 39 00 34 00 34 00 6.9.4.4.
> 00a0: 2e 00 30 00 20 00 33 00 ..0. .3.
> 00a8: 65 00 64 00 63 00 34 00 e.d.c.4.
> 00b0: 63 00 34 00 30 00 20 00 c.4.0. .
> 00b8: 66 00 44 00 65 00 62 00 f.D.e.b.
> 00c0: 75 00 67 00 20 00 30 00 u.g. .0.
> 00c8: 20 00 61 00 74 00 20 00 .a.t. .
> 00d0: 6f 00 66 00 66 00 73 00 o.f.f.s.
> 00d8: 65 00 74 00 20 00 30 00 e.t. .0.
> 00e0: 30 00 30 00 32 00 66 00 0.0.2.f.
> 00e8: 33 00 39 00 37 00 0d 00 3.9.7...
> 00f0: 0a 00 .. "

> "Event Type: Error
> Event Source: Microsoft Office 14
> Event Category: None
> Event ID: 2001
> Date: 11/18/2009
> Time: 2:46:32 PM
> User: N/A
> Computer: 4XYCNG1
> Description:
> The description for Event ID ( 2001 ) in Source ( Microsoft Office 14
> ) cannot be found. The local computer may not have the necessary
> registry information or message DLL files to display messages from a
> remote computer. You may be able to use the /AUXSOURCE= flag to
> retrieve this description; see Help and Support for details. The
> following information is part of the event: Microsoft Outlook,
> Outlook failed to start correctly last time. Starting Outlook in
> safe mode will help you correct or isolate a startup problem in order
> to successfully start the program. Some functionality may be
> disabled in this mode.

> Do you want to start Outlook in safe mode?."

> Safe mode would not work in either version, BTW.


I don't have any experience with Outlook 2010 but I'd say it looks like it

left a lot of shards. I would probably wipe the box and start over - it's

usually the quickest route back. That is, unless you took an image-based

backup of the machine prior to installing the beta.

You shoud try running betas in VMs if you don't have spare hardware - a

great way to test.
 
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