Preparing Outlook for first use after SP2 update

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VGF0c3VqaW4

I've just updated my Vista PC with a variety of updates including the newest

SP2 update for Office/Outlook.

Having restarted the PC and opened Outlook, I'm now seeing that Outlook is

"Counting Folders" and "Preparing Outlook for first use".

I've read through numerous forums/posts/articles on this subject and I

gather this is a 'normal' requirement for this new update, however, it's been

running now for 3 hours and it still is not actually showing me that it's

doing anything other than counting folders.

Any ideas how long this should take (I read that it should be between 30

minutes and 2 hours but that it would show the 'progress')?

Has it crashed or got stuck?

Anyone else had this problem?

Help! I need to access my email!

Tats
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
How large is the pst or ost? It sounds like its stuck or you have a really

huge mailbox. (Over several GB)

I'd close it and reboot the computer.

"Tatsujin" <Tatsujin> wrote in message

news:93518AFB-16F0-47DE-BB31-CAA2EA1F829D@microsoft.com...
> I've just updated my Vista PC with a variety of updates including the
> newest
> SP2 update for Office/Outlook.

> Having restarted the PC and opened Outlook, I'm now seeing that Outlook is
> "Counting Folders" and "Preparing Outlook for first use".

> I've read through numerous forums/posts/articles on this subject and I
> gather this is a 'normal' requirement for this new update, however, it's
> been
> running now for 3 hours and it still is not actually showing me that it's
> doing anything other than counting folders.

> Any ideas how long this should take (I read that it should be between 30
> minutes and 2 hours but that it would show the 'progress')?

> Has it crashed or got stuck?

> Anyone else had this problem?

> Help! I need to access my email!

> Tats
 
V

VGF0c3VqaW4

Mailboxes are rather large, yes . . . 3GB+ . . . it hasn't even got to the

part of doing anything yet I think, still counting folders.

Wish Microsoft had given a warning about this BEFORE installing . . . I'd

have not installed this at this point otherwise!

Will try restarting PC and see what happens . . .

Tats
 
V

VGF0c3VqaW4

OK . . . rebooted PC and on opening Outlook, it told me that the Avast add-in

was causing a problem . . . disabled this and the 'update' of the .pst files

went through really quickly (less that 5 minutes) . . . re-enabled Avast and

opened Outlook again, and all seems fine now . . . fingers crossed!

Tats
 
M

Milly Staples [MVP - Outlook]

Do yourself a favor and disable Avast again - it is unnecessary, redundant,

and causes all kinds of problems, as do all integrated AV scanners in

Outlook.


After furious head scratching, Tatsujin asked:

| OK . . . rebooted PC and on opening Outlook, it told me that the

| Avast add-in was causing a problem . . . disabled this and the

| 'update' of the .pst files went through really quickly (less that 5

| minutes) . . . re-enabled Avast and opened Outlook again, and all

| seems fine now . . . fingers crossed!

|

| Tats
 
V

VGF0c3VqaW4

And if I disable Avast, what then scans my incoming/outgoing email for any

viruses etc BEFORE it gets placed on my PC?

Tats
 
G

Gordon

"Tatsujin" <Tatsujin> wrote in message

news:A2623ED8-EB54-489F-8293-368A2434CFD7@microsoft.com...
> And if I disable Avast, what then scans my incoming/outgoing email for any
> viruses etc BEFORE it gets placed on my PC?
>


Nothing. You do NOT get viruses or anything else bad just by downloading

emails. That happens when you OPEN them, which is when your AV will kick

in..

Asking a question?

Please tell us the version of the application you are asking about,

your OS, Service Pack level

and the FULL contents of any error message(s)
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Uninstall the email scanning part. If it runs on "autoprotect" it will pick

up any bugs when you attempt to open them, (which you won't because you are

smart enough to know what is likely a virus and what is a legit attachment.

:))

Outlook saves all attachments to the securetemp folder before opening - AV

will pick it up at that time. Scripts and other non-attachments are

disabled in Outlook.

"Tatsujin" <Tatsujin> wrote in message

news:A2623ED8-EB54-489F-8293-368A2434CFD7@microsoft.com...
> And if I disable Avast, what then scans my incoming/outgoing email for any
> viruses etc BEFORE it gets placed on my PC?

> Tats
 
M

Mark

I have just updated both my wife's and my XP systems with the SP2 update.

When she opened her outlook the "preparing for first use.." message appeared.

Once it was completed it had deleted many of her folders and E-mails. Now

my outlook wants to do the same thing. How do I either undo the update or

stop it from deleting the files?

"Tatsujin" wrote:


> I've just updated my Vista PC with a variety of updates including the newest
> SP2 update for Office/Outlook.

> Having restarted the PC and opened Outlook, I'm now seeing that Outlook is
> "Counting Folders" and "Preparing Outlook for first use".

> I've read through numerous forums/posts/articles on this subject and I
> gather this is a 'normal' requirement for this new update, however, it's been
> running now for 3 hours and it still is not actually showing me that it's
> doing anything other than counting folders.

> Any ideas how long this should take (I read that it should be between 30
> minutes and 2 hours but that it would show the 'progress')?

> Has it crashed or got stuck?

> Anyone else had this problem?

> Help! I need to access my email!

> Tats
 
P

Peter Foldes

Your Outlook pst files should not be touched. If you want to play it safe then back

up your pst files before proceeding with Update

Peter

"Mark" <Mark> wrote in message

news:4FB8CFC8-0243-47E5-B929-158CDE791FD0@microsoft.com...
> I have just updated both my wife's and my XP systems with the SP2 update.
> When she opened her outlook the "preparing for first use.." message appeared.
> Once it was completed it had deleted many of her folders and E-mails. Now
> my outlook wants to do the same thing. How do I either undo the update or
> stop it from deleting the files?

> "Tatsujin" wrote:
>
> > I've just updated my Vista PC with a variety of updates including the newest
> > SP2 update for Office/Outlook.
>

>> Having restarted the PC and opened Outlook, I'm now seeing that Outlook is
> > "Counting Folders" and "Preparing Outlook for first use".
>

>> I've read through numerous forums/posts/articles on this subject and I
> > gather this is a 'normal' requirement for this new update, however, it's been
> > running now for 3 hours and it still is not actually showing me that it's
> > doing anything other than counting folders.
>

>> Any ideas how long this should take (I read that it should be between 30
> > minutes and 2 hours but that it would show the 'progress')?
>

>> Has it crashed or got stuck?
>

>> Anyone else had this problem?
>

>> Help! I need to access my email!
>

>> Tats
 
J

John Meloche

Hi Tatsujin,

Since I didn't get help here for the issue., I figured I would share my

result.

Once you update there is a start up delay - the first time you start Outlook

after applying the patch you can be up for a long wait. Part of the fixes is

to rebuild your Outlook .PST data file. For many people that file can be

several gigabytes and, according to Microsoft, can take an hour or more to

rearrange.

I had 2.8gig pst and and on my Quad core processor it took about 30 minutes.

Just be patient. :)
 
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