Outlook 2007 Recurring Appointment Problem

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D

david@dave.com

We are running Exchange 2007 and we have one client who is having a strange

issue. This user was on Windows XP and Outlook 2003 and was given a new

laptop last month with Windows 7 and Outlook 2007. He also is a Blackberry

user and we have BES in house. The problem started with the new laptop. Here

is what's happening. He created a weekly recurring appointment with

attendees. At then end of each appointment he updates the notes for next

weeks appointment and sends them out to the attendees. The appointment

appears correctly at first but then within 24 hours the appointment for the

following week has reverted back to the original recurring notes but only

for his calendar. Everyone elses calendar shows the updated notes. This has

happened for a few weeks in a row. The only thing that is different is his

laptop. I'm a little baffled here. Any ideas?
 
E

Ed Crowley [MVP]

Is he running cached mode? It seems like a synchronization issue.

Ed Crowley MVP

"There are seldom good technological solutions to behavioral problems."

> .

"david@dave.com" <news.microsoft.com> wrote in message

news:ednD7ytjKHA.2780@TK2MSFTNGP05.phx.gbl...
> We are running Exchange 2007 and we have one client who is having a
> strange
> issue. This user was on Windows XP and Outlook 2003 and was given a new
> laptop last month with Windows 7 and Outlook 2007. He also is a Blackberry
> user and we have BES in house. The problem started with the new laptop.
> Here
> is what's happening. He created a weekly recurring appointment with
> attendees. At then end of each appointment he updates the notes for next
> weeks appointment and sends them out to the attendees. The appointment
> appears correctly at first but then within 24 hours the appointment for
> the
> following week has reverted back to the original recurring notes but only
> for his calendar. Everyone elses calendar shows the updated notes. This
> has
> happened for a few weeks in a row. The only thing that is different is his
> laptop. I'm a little baffled here. Any ideas?
 
D

david@dave.com

Yes he is. Very odd right? How can I go about troubleshooting this?

"Ed Crowley [MVP]" <curspice@nospam.net> wrote in message

news:#AtiU1ujKHA.1652@TK2MSFTNGP05.phx.gbl...
> Is he running cached mode? It seems like a synchronization issue.
> > Ed Crowley MVP
> "There are seldom good technological solutions to behavioral problems."
> .

> "david@dave.com" <news.microsoft.com> wrote in message
> news:ednD7ytjKHA.2780@TK2MSFTNGP05.phx.gbl...
> > We are running Exchange 2007 and we have one client who is having a
> > strange
> > issue. This user was on Windows XP and Outlook 2003 and was given a new
> > laptop last month with Windows 7 and Outlook 2007. He also is a
> > Blackberry
> > user and we have BES in house. The problem started with the new laptop.
> > Here
> > is what's happening. He created a weekly recurring appointment with
> > attendees. At then end of each appointment he updates the notes for next
> > weeks appointment and sends them out to the attendees. The appointment
> > appears correctly at first but then within 24 hours the appointment for
> > the
> > following week has reverted back to the original recurring notes but only
> > for his calendar. Everyone elses calendar shows the updated notes. This
> > has
> > happened for a few weeks in a row. The only thing that is different is
> > his
> > laptop. I'm a little baffled here. Any ideas?

>
 
E

Ed Crowley [MVP]

You might start by disabling cached mode, deleting his cache files and then

re-enabling cached mode.

Ed Crowley MVP

"There are seldom good technological solutions to behavioral problems."

> .

"david@dave.com" <news.microsoft.com> wrote in message

news:e08QTRvjKHA.1264@TK2MSFTNGP04.phx.gbl...
> Yes he is. Very odd right? How can I go about troubleshooting this?

> "Ed Crowley [MVP]" <curspice@nospam.net> wrote in message
> news:#AtiU1ujKHA.1652@TK2MSFTNGP05.phx.gbl...
> > Is he running cached mode? It seems like a synchronization issue.
> > > > Ed Crowley MVP
> > "There are seldom good technological solutions to behavioral problems."
> > .
>

>> "david@dave.com" <news.microsoft.com> wrote in message
> > news:ednD7ytjKHA.2780@TK2MSFTNGP05.phx.gbl...
> >> We are running Exchange 2007 and we have one client who is having a
> >> strange
> >> issue. This user was on Windows XP and Outlook 2003 and was given a new
> >> laptop last month with Windows 7 and Outlook 2007. He also is a
> >> Blackberry
> >> user and we have BES in house. The problem started with the new laptop.
> >> Here
> >> is what's happening. He created a weekly recurring appointment with
> >> attendees. At then end of each appointment he updates the notes for next
> >> weeks appointment and sends them out to the attendees. The appointment
> >> appears correctly at first but then within 24 hours the appointment for
> >> the
> >> following week has reverted back to the original recurring notes but
> >> only
> >> for his calendar. Everyone elses calendar shows the updated notes. This
> >> has
> >> happened for a few weeks in a row. The only thing that is different is
> >> his
> >> laptop. I'm a little baffled here. Any ideas?

> >
 
D

david@dave.com

Thanks Ed. I deleted that file and recreated it. I'll let you know if that

happens again.

"Ed Crowley [MVP]" <curspice@nospam.net> wrote in message

news:#VNcqYvjKHA.5520@TK2MSFTNGP06.phx.gbl...
> You might start by disabling cached mode, deleting his cache files and
> then re-enabling cached mode.
> > Ed Crowley MVP
> "There are seldom good technological solutions to behavioral problems."
> .

> "david@dave.com" <news.microsoft.com> wrote in message
> news:e08QTRvjKHA.1264@TK2MSFTNGP04.phx.gbl...
> > Yes he is. Very odd right? How can I go about troubleshooting this?
>

>> "Ed Crowley [MVP]" <curspice@nospam.net> wrote in message
> > news:#AtiU1ujKHA.1652@TK2MSFTNGP05.phx.gbl...
> >> Is he running cached mode? It seems like a synchronization issue.
> >> > >> Ed Crowley MVP
> >> "There are seldom good technological solutions to behavioral problems."
> >> .
> >
>>> "david@dave.com" <news.microsoft.com> wrote in message
> >> news:ednD7ytjKHA.2780@TK2MSFTNGP05.phx.gbl...
> >>> We are running Exchange 2007 and we have one client who is having a
> >>> strange
> >>> issue. This user was on Windows XP and Outlook 2003 and was given a new
> >>> laptop last month with Windows 7 and Outlook 2007. He also is a
> >>> Blackberry
> >>> user and we have BES in house. The problem started with the new laptop.
> >>> Here
> >>> is what's happening. He created a weekly recurring appointment with
> >>> attendees. At then end of each appointment he updates the notes for
> >>> next
> >>> weeks appointment and sends them out to the attendees. The appointment
> >>> appears correctly at first but then within 24 hours the appointment for
> >>> the
> >>> following week has reverted back to the original recurring notes but
> >>> only
> >>> for his calendar. Everyone elses calendar shows the updated notes. This
> >>> has
> >>> happened for a few weeks in a row. The only thing that is different is
> >>> his
> >>> laptop. I'm a little baffled here. Any ideas?
> >>

>
 
J

Jamestechman

Also make sure the user is not running another mail client at home.

Ran into similar issue where meetings were being reverted\updated by

itself. The user ended up running\leaving entourage at home which of

course entourage does not support advanced calendaring functions

causing issues.

James Chong (MVP)

MCITP | EA | EMA; MCSE | M+, S+

Security+, Project+, ITIL

On Jan 6, 9:29 am, "da...@dave.com" <news.microsoft.com> wrote:
> We are running Exchange 2007 and we have one client who is having a strange
> issue. This user was on Windows XP and Outlook 2003 and was given a new
> laptop last month with Windows 7 and Outlook 2007. He also is a Blackberry
> user and we have BES in house. The problem started with the new laptop. Here
> is what's happening. He created a weekly recurring appointment with
> attendees. At then end of each appointment he updates the notes for next
> weeks appointment and sends them out to the attendees. The appointment
> appears correctly at first but then within 24 hours the appointment for the
> following week has reverted back to the original recurring notes but only
> for his calendar. Everyone elses calendar shows the updated notes. This has
> happened for a few weeks in a row. The only thing that is different is his
> laptop. I'm a little baffled here. Any ideas?
 
D

david@dave.com

Thanks James. I'm sure this isn't the case.

"Jamestechman" <jamestechman@gmail.com> wrote in message

news:072e2f07-a4a9-4361-a9ef-1bf32d761a39@g18g2000vbr.googlegroups.com...
> Also make sure the user is not running another mail client at home.
> Ran into similar issue where meetings were being reverted\updated by
> itself. The user ended up running\leaving entourage at home which of
> course entourage does not support advanced calendaring functions
> causing issues.

> James Chong (MVP)
> MCITP | EA | EMA; MCSE | M+, S+
> Security+, Project+, ITIL
>

> On Jan 6, 9:29 am, "da...@dave.com" <news.microsoft.com> wrote:
> > We are running Exchange 2007 and we have one client who is having a
> > strange
> > issue. This user was on Windows XP and Outlook 2003 and was given a new
> > laptop last month with Windows 7 and Outlook 2007. He also is a
> > Blackberry
> > user and we have BES in house. The problem started with the new laptop.
> > Here
> > is what's happening. He created a weekly recurring appointment with
> > attendees. At then end of each appointment he updates the notes for next
> > weeks appointment and sends them out to the attendees. The appointment
> > appears correctly at first but then within 24 hours the appointment for
> > the
> > following week has reverted back to the original recurring notes but only
> > for his calendar. Everyone elses calendar shows the updated notes. This
> > has
> > happened for a few weeks in a row. The only thing that is different is
> > his
> > laptop. I'm a little baffled here. Any ideas?

>
 
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