Outlook 2007 Rules Problem

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YWxhNDkwMA

I receive copies of surveys that are sent to our clients. They come in from
the surveyed customer's email address, and so are added to my junk email box
about 50% of the time. I have added rules to process them into specific
folders based on the client the survey is for, but the rules don't work. I
suspect this is because the messages are going into my junk folder. Is there
a way around this?
 

Brian Tillman

Senior Member
"ala4900" <ala4900> wrote in message
news:4D525256-2F56-4AE4-91B4-21DB580FF517@microsoft.com...

>I receive copies of surveys that are sent to our clients. They come in from
> the surveyed customer's email address, and so are added to my junk email box
> about 50% of the time. I have added rules to process them into specific
> folders based on the client the survey is for, but the rules don't work. I
> suspect this is because the messages are going into my junk folder. Is
> there
> a way around this?


As you've surmised, the Junk E-mail filter runs before the rules engine so any
message deemed junk will not be acted upon by rules. Add the senders to your
Safe Senders list and the Junk E-mail filter will disregard them.

 
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