Problem when receiving emails sent to multiple email domains

  • Thread starter Brian Kimmes
  • Start date Views 1,022
B

Brian Kimmes

Hello everyone,

My client has Microsoft Exchange 2003 SP2 on a Windows 2003 Standard server.
They host two email domains on this server. the problem I am having is
this. There are a couple senders who send emails to a recipient in one of
the email domains with a CC to a recipient of the other email domain. The
one that is CC'd receives the email fine but the original recipient does not.
I have run some tests by sending emails the same way but cannot replicate
the problem. Also, it doesn't happen every time they send a message to the
two recipients. Any help would be greatly appreciated!

Brian Kimmes
MCSE
 
E

Ed Crowley [MVP]

If you cannot replicate the problem then the user is doing something strange
and not explaining it to you correctly. You might start by tracking one of
the supposedly lost messages and seeing to whom it is addressed.
Ed Crowley MVP
"There are seldom good technological solutions to behavioral problems."
..

"Brian Kimmes" <Brian Kimmes> wrote in message
news:7325D2E7-5E4D-49A7-83D0-6E1A6F4A18F3@microsoft.com...
> Hello everyone,
>
> My client has Microsoft Exchange 2003 SP2 on a Windows 2003 Standard
> server.
> They host two email domains on this server. the problem I am having is
> this. There are a couple senders who send emails to a recipient in one of
> the email domains with a CC to a recipient of the other email domain. The
> one that is CC'd receives the email fine but the original recipient does
> not.
> I have run some tests by sending emails the same way but cannot replicate
> the problem. Also, it doesn't happen every time they send a message to
> the
> two recipients. Any help would be greatly appreciated!
>
> Brian Kimmes
> MCSE


 
B

Brian Kimmes

I should have mentioned it before. I looked at the headers of one of the
emails and it shows both addresses correctly. And the problem does not
always happen... Also, the user doesn't have to explain it to me, I can tell
that he isn't receiving the emails by using the Microsoft Exchange Message
Tracking Center. The user isn't doing anything strange, he just is not
receiving the email...

Brian Kimmes
MCSE

"Ed Crowley [MVP]" wrote:

> If you cannot replicate the problem then the user is doing something strange
> and not explaining it to you correctly. You might start by tracking one of
> the supposedly lost messages and seeing to whom it is addressed.
> > Ed Crowley MVP
> "There are seldom good technological solutions to behavioral problems."
> ..
>
> "Brian Kimmes" <Brian Kimmes> wrote in message
> news:7325D2E7-5E4D-49A7-83D0-6E1A6F4A18F3@microsoft.com...
> > Hello everyone,
> >
> > My client has Microsoft Exchange 2003 SP2 on a Windows 2003 Standard
> > server.
> > They host two email domains on this server. the problem I am having is
> > this. There are a couple senders who send emails to a recipient in one of
> > the email domains with a CC to a recipient of the other email domain. The
> > one that is CC'd receives the email fine but the original recipient does
> > not.
> > I have run some tests by sending emails the same way but cannot replicate
> > the problem. Also, it doesn't happen every time they send a message to
> > the
> > two recipients. Any help would be greatly appreciated!
> >
> > Brian Kimmes
> > MCSE

>
> .
>

 
E

Ed Crowley [MVP]

Message tracking is very different from the headers.
Ed Crowley MVP
"There are seldom good technological solutions to behavioral problems."
..

"Brian Kimmes" <BrianKimmes> wrote in message
news:827314B1-B174-4A9F-A52C-327EBD0CC7AA@microsoft.com...
>I should have mentioned it before. I looked at the headers of one of the
> emails and it shows both addresses correctly. And the problem does not
> always happen... Also, the user doesn't have to explain it to me, I can
> tell
> that he isn't receiving the emails by using the Microsoft Exchange Message
> Tracking Center. The user isn't doing anything strange, he just is not
> receiving the email...
>
> Brian Kimmes
> MCSE
>
>
> "Ed Crowley [MVP]" wrote:
>
>> If you cannot replicate the problem then the user is doing something
>> strange
>> and not explaining it to you correctly. You might start by tracking one
>> of
>> the supposedly lost messages and seeing to whom it is addressed.
>> >> Ed Crowley MVP
>> "There are seldom good technological solutions to behavioral problems."
>> ..
>>
>> "Brian Kimmes" <Brian Kimmes> wrote in message
>> news:7325D2E7-5E4D-49A7-83D0-6E1A6F4A18F3@microsoft.com...
>> > Hello everyone,
>> >
>> > My client has Microsoft Exchange 2003 SP2 on a Windows 2003 Standard
>> > server.
>> > They host two email domains on this server. the problem I am having is
>> > this. There are a couple senders who send emails to a recipient in one
>> > of
>> > the email domains with a CC to a recipient of the other email domain.
>> > The
>> > one that is CC'd receives the email fine but the original recipient
>> > does
>> > not.
>> > I have run some tests by sending emails the same way but cannot
>> > replicate
>> > the problem. Also, it doesn't happen every time they send a message to
>> > the
>> > two recipients. Any help would be greatly appreciated!
>> >
>> > Brian Kimmes
>> > MCSE

>>
>> .
>>


 
B

Brian Kimmes

Do you have any suggestions? If not, is there anyone else that could provide
some useful suggestions?

Brian Kimmes
MCSE

"Ed Crowley [MVP]" wrote:

> Message tracking is very different from the headers.
> > Ed Crowley MVP
> "There are seldom good technological solutions to behavioral problems."
> ..
>
> "Brian Kimmes" <BrianKimmes> wrote in message
> news:827314B1-B174-4A9F-A52C-327EBD0CC7AA@microsoft.com...
> >I should have mentioned it before. I looked at the headers of one of the
> > emails and it shows both addresses correctly. And the problem does not
> > always happen... Also, the user doesn't have to explain it to me, I can
> > tell
> > that he isn't receiving the emails by using the Microsoft Exchange Message
> > Tracking Center. The user isn't doing anything strange, he just is not
> > receiving the email...
> >
> > Brian Kimmes
> > MCSE
> >
> >
> > "Ed Crowley [MVP]" wrote:
> >
> >> If you cannot replicate the problem then the user is doing something
> >> strange
> >> and not explaining it to you correctly. You might start by tracking one
> >> of
> >> the supposedly lost messages and seeing to whom it is addressed.
> >> > >> Ed Crowley MVP
> >> "There are seldom good technological solutions to behavioral problems."
> >> ..
> >>
> >> "Brian Kimmes" <Brian Kimmes> wrote in message
> >> news:7325D2E7-5E4D-49A7-83D0-6E1A6F4A18F3@microsoft.com...
> >> > Hello everyone,
> >> >
> >> > My client has Microsoft Exchange 2003 SP2 on a Windows 2003 Standard
> >> > server.
> >> > They host two email domains on this server. the problem I am having is
> >> > this. There are a couple senders who send emails to a recipient in one
> >> > of
> >> > the email domains with a CC to a recipient of the other email domain.
> >> > The
> >> > one that is CC'd receives the email fine but the original recipient
> >> > does
> >> > not.
> >> > I have run some tests by sending emails the same way but cannot
> >> > replicate
> >> > the problem. Also, it doesn't happen every time they send a message to
> >> > the
> >> > two recipients. Any help would be greatly appreciated!
> >> >
> >> > Brian Kimmes
> >> > MCSE
> >>
> >> .
> >>

>
> .
>

 
R

Rich Matheisen [MVP]

On Mon, 1 Feb 2010 07:36:02 -0800, Brian Kimmes
<BrianKimmes> wrote:

>Do you have any suggestions? If not, is there anyone else that could provide
>some useful suggestions?


Have you eliminated the possibilty that there are Outlook rules in
place that do unexpected things?

If the message tracking logs show the message as delivered to the
mailbo then it's a good bet that either Outlook is contributing to the
problem OR that the message has a Message-ID value that already exists
in the mailbox. I foget the behavior of that duplicated Message0ID,
but it either overwrites the existing message or the newer message is
discarded. Either way, only one copy of the message should be present.

 
B

Brian Kimmes

Hi Rich,

When I use the Exchange tracking tool to look at the processing of the
email, it only shows that it was delivered to the CC'd mailbox. It makes no
mention of the original "TO:" recipient. I had the person that did receive
the message, send it to me and I examined the headers and it showed both
email addresses correctly. For some reason though, it is only sending the
email to one of the two domains...

Brian Kimmes
MCSE

"Rich Matheisen [MVP]" wrote:

> On Mon, 1 Feb 2010 07:36:02 -0800, Brian Kimmes
> <BrianKimmes> wrote:
>
> >Do you have any suggestions? If not, is there anyone else that could provide
> >some useful suggestions?

>
> Have you eliminated the possibilty that there are Outlook rules in
> place that do unexpected things?
>
> If the message tracking logs show the message as delivered to the
> mailbo then it's a good bet that either Outlook is contributing to the
> problem OR that the message has a Message-ID value that already exists
> in the mailbox. I foget the behavior of that duplicated Message0ID,
> but it either overwrites the existing message or the newer message is
> discarded. Either way, only one copy of the message should be present.
> -> Rich Matheisen
>
> .
>

 
R

Rich Matheisen [MVP]

On Mon, 1 Feb 2010 14:22:01 -0800, Brian Kimmes
<BrianKimmes> wrote:

>Hi Rich,
>
>When I use the Exchange tracking tool to look at the processing of the
>email, it only shows that it was delivered to the CC'd mailbox. It makes no
>mention of the original "TO:" recipient. I had the person that did receive
>the message, send it to me and I examined the headers and it showed both
>email addresses correctly. For some reason though, it is only sending the
>email to one of the two domains...


Okay, then . . . back up one more step and have a look at the SMTP
protocol log. You can assume that the To and Cc header contents were
used in the RCPT TO command, but you should really verify that.

 
B

Brian Kimmes

Thank you for the help! I examined the SMTP logs and found that an MX record
for the domain in question was incorrect and was pointing to a secondary
hosting site.

Brian Kimmes
MCSE

"Rich Matheisen [MVP]" wrote:

> On Mon, 1 Feb 2010 14:22:01 -0800, Brian Kimmes
> <BrianKimmes> wrote:
>
> >Hi Rich,
> >
> >When I use the Exchange tracking tool to look at the processing of the
> >email, it only shows that it was delivered to the CC'd mailbox. It makes no
> >mention of the original "TO:" recipient. I had the person that did receive
> >the message, send it to me and I examined the headers and it showed both
> >email addresses correctly. For some reason though, it is only sending the
> >email to one of the two domains...

>
> Okay, then . . . back up one more step and have a look at the SMTP
> protocol log. You can assume that the To and Cc header contents were
> used in the RCPT TO command, but you should really verify that.
> -> Rich Matheisen
>
> .
>

 

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