Mouse stops working with Outlook 2007 - I am sick of it.

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J

JJ

There are many reasons why I hate Microsoft products. Here is a true

story.

I have installed Microsoft Outlook 2007, and having lots of problems -

such as - this bloody thing is ridiculously and annoyingly slow.

However, I was able to improve the performance a bit by removing/

disabling all add-ons and reducing personal folder size.

Now the strangest of all problems: some times after starting Outlook,

the mouse stops working while composing an E-Mail. Keyboard still

works, but the email "body" becomes no longer "selectable" using mouse

- even the right click context menu doesn't work. However, other

fields such as To, Cc, Bcc, Menu bar are fine with the mouse.

Noticed that restarting the outlook temporarily resolves the problem.

One more thing - not only in edit mode, but also while reading emails,

the body text is not selectable with mouse.

Anyone got any idea? Thanks in advanced.
 
B

Ben M. Schorr - MVP (OneNote)

What kind of mouse are you using, what operating system are you running

in and have you updated to the latest mouse drivers?

I haven't seen that issue myself yet.

--
 
S

Sko

Thank both of you, Ben and Diane.

Ben,

I am using Microsoft Windows XP Professional SP 2. My mouse is an

HID-compliant mouse (manufacturer - DELL) with Driver Version 5.1.2600.0

(Provider: Microsoft).

Diane,

No, I don't have antivirus integrated with outlook. The mouse is not wireless.

-- JJ
 
T

timproudlock@googlemail.com

Hi everyone. Has anyone found a fix for this? I am experiencing the

same problem with two of my users computers and I have a feeling that

others will report it given time. I have a range of set ups but the

general config is Windows Vista SP1, all updates installed, running

Office 2007 Professional SP2. Same symptoms as JJ, the mouse

functions spordically do not work within any area of the body of an

email, whether reply, forward or new message, to select, highlight or

place the cursor at a particular point. Restarting Outlook

temporarily fixes the problem. It's very frustrating. A recent

update maybe?

Tim
 
S

smlemay@gmail.com

Tim

My cursor stopped working in Outlook 2003 a few weeks ago, after

several upgrades. It only stopped on my Lenovo/IBM X60 tablet

notebook, but not on my main machine that shares the same PST file.

The only mouse I'm using on the X60 is the integral TrackPoint.

Very frustrating.

-- smlemay
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
What are the symptoms? (threads more than a few weeks old are no longer

available to many of us, making it very important to include the old thread

so we have a clue as to what is happening and what was tried.)

--
 
M

Michael H. Lewis

Most likely nothing to do with Outlook. But, who knows. More information is

needed.

--
 
J

JJ

Here is an excerpt from my original post:

I have installed Microsoft Outlook 2007, and having lots of problems -

such as - this bloody thing is ridiculously and annoyingly slow.

However, I was able to improve the performance a bit by removing/

disabling all add-ons and reducing personal folder size.

Now the strangest of all problems: some times after starting Outlook,

the mouse stops working while composing an E-Mail. Keyboard still

works, but the email "body" becomes no longer "selectable" using mouse

- even the right click context menu doesn't work. However, other

fields such as To, Cc, Bcc, Menu bar are fine with the mouse.

Noticed that restarting the outlook temporarily resolves the problem.

One more thing - not only in edit mode, but also while reading emails,

the body text is not selectable with mouse.

Thank both of you, Ben and Diane.

I am using Microsoft Windows XP Professional SP 2. My mouse is an

HID-compliant mouse (manufacturer - DELL) with Driver Version 5.1.2600.0

(Provider: Microsoft).

I don't have antivirus integrated with outlook. The mouse is not wireless.
 
M

Michael H. Lewis

Ok. Is this a laptop or desktop computer? If a laptop, have you tried the

track pad? If a desktop, have you tried another mouse?

Does this happen in any other programs? If it only happens in Outlook, does

it only happen when composing an email? Or, does it happen in other parts of

Outlook?

Do you have custom Control Panel/Mouse settings like trails, larger pointer

etc?

Please let me know. Thanks.

**********

Michael
 
J

JJ

It is a desktop computer, and after reading your post I tried with a

different mouse, and able to reproduce the behavior.

It has been observed only with outlook - even other office applications seem

to be working as usual. And, this is not only while composing an email - it

happens while trying to select from a message while reading (in read-only).

And finally, I do not use any custom control panel etc.

Thanks for your reply.
 
J

JJ

One more observation:

Whenever this thing happens, some options are disabled. Like, if I go to

Tools > options > Mail Format > Editor Options, the "Proofing" and "Advanced"

options are disabled, and only "Popular" is enabled.
 

tmartini

Member
I started experiencing this issue after I turned on the reading pane.




Turning the reading pane off (View, Reading Pane, off) seems to resolve.
 
S

Shea

I first experienced this issue with Outlook 2007 with SP2 this morning

and quickly found this topic. I'm using Windows XP Professional x64

Edition with Service Pack 2 installed. Microsoft Update shows no

updates for my Office software except for the Office Live add-in 1.4.

Turning the reading off does not affect the behavior in my case.

Also, unlike JJ the "Proofing" and "Advanced" options, or any others

that I can tell, are not disabled. The behavior is limited to Outlook

and is the same as described by JJ; I can't use the mouse to navigate

in a message reply or to select text in the Reading Pane or the

message window of a reply.

Shea
 
D

David D. Kilburn

I had the same issue with O97 in XP, deleted the email template in C:

\Documents and Settings\..user...\Application Data\Microsoft\Templates

which seems to have solved the problem.

David
 
G

geds

I have same issue on a Lenovo T61 with Windows 7 and Outlook 2007. Very

frustrating.
 
G

geds

FYI. I did solve my problem...at least so far...in Windows 7 by allowing the

Outlook application to run as administrator on the compatibility mode tab

within the properties of the application. I was able so switch back and

forth from that administrator mode and produce and fix the problem. Will

need more time for user testing over time, but seems to be working well for

now.
 
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