Exchange 2003 - OWA - Japanese - weird issue

[abd08]

Hi all,

I have an Exchange mailbox which is only ever accessed via OWA.

Whenever we receive an email in Japanese, on "first reading" it

appears correctly with all the correct characters etc.

Once it has been previewed/clicked once, and then clicked away from,

when we reclick onto that email, the characters are now all garbled.

If we forward the email onto a non-Exchange account, still garbled. If

we view using another web browser, still garbled. It looks like simply

viewing it on OWA causes something to happen to the email itself.

Can anyone suggest where to start troubleshooting? Am at a complete

loss.

Thanks,

Raj

 

[abd08]

On Mar 16, 8:28 am, abd08 <dejao...@hotmail.com> wrote:
> Hi all,

> I have an Exchange mailbox which is only ever accessed via OWA.
> Whenever we receive an email in Japanese, on "first reading" it
> appears correctly with all the correct characters etc.

> Once it has been previewed/clicked once, and then clicked away from,
> when we reclick onto that email, the characters are now all garbled.
> If we forward the email onto a non-Exchange account, still garbled. If
> we view using another web browser, still garbled. It looks like simply
> viewing it on OWA causes something to happen to the email itself.

> Can anyone suggest where to start troubleshooting? Am at a complete
> loss.

> Thanks,
> Raj

Sorry, one more thing. The mail "subject" remains intact, it's only

the message body which seems to be getting affected.

 

[Leonid S. Knyshov // SBS Expert]

On 3/16/2010 1:33 AM, abd08 wrote:
> On Mar 16, 8:28 am, abd08<dejao...@hotmail.com> wrote:
> > Hi all,
>

>> I have an Exchange mailbox which is only ever accessed via OWA.
> > Whenever we receive an email in Japanese, on "first reading" it
> > appears correctly with all the correct characters etc.
>

>> Once it has been previewed/clicked once, and then clicked away from,
> > when we reclick onto that email, the characters are now all garbled.
> > If we forward the email onto a non-Exchange account, still garbled. If
> > we view using another web browser, still garbled. It looks like simply
> > viewing it on OWA causes something to happen to the email itself.
>

>> Can anyone suggest where to start troubleshooting? Am at a complete
> > loss.
>

>> Thanks,
> > Raj

> Sorry, one more thing. The mail "subject" remains intact, it's only
> the message body which seems to be getting affected.

I would open a ticket with Microsoft.

Leonid S. Knyshov

Try Exchange Online http://bit.ly/free-exchange-trial

 

[david]

Right click on the mail message, select 'properties' or 'options',

look at the Internet Headers.

What has changed?

Download the "Exchange OWA Admin Tool" and look at the encoding options

(david)

"abd08" <dejaonly@hotmail.com> wrote in message

news:a054d7f6-3fb0-4a88-acde-94147b2fa0f2@t20g2000yqe.googlegroups.com...
> Hi all,

> I have an Exchange mailbox which is only ever accessed via OWA.
> Whenever we receive an email in Japanese, on "first reading" it
> appears correctly with all the correct characters etc.

> Once it has been previewed/clicked once, and then clicked away from,
> when we reclick onto that email, the characters are now all garbled.
> If we forward the email onto a non-Exchange account, still garbled. If
> we view using another web browser, still garbled. It looks like simply
> viewing it on OWA causes something to happen to the email itself.

> Can anyone suggest where to start troubleshooting? Am at a complete
> loss.

> Thanks,
> Raj

 

[abd08]

On Mar 17, 2:03 am, "Leonid S. Knyshov // SBS Expert"

<LeonidSKnyshovSBSExp...> wrote:
> On 3/16/2010 1:33 AM, abd08 wrote:
>
> > On Mar 16, 8:28 am, abd08<dejao...@hotmail.com>  wrote:
> >> Hi all,
>
> >> I have an Exchange mailbox which is only ever accessed via OWA.
> >> Whenever we receive an email in Japanese, on "first reading" it
> >> appears correctly with all the correct characters etc.
>
> >> Once it has been previewed/clicked once, and then clicked away from,
> >> when we reclick onto that email, the characters are now all garbled.
> >> If we forward the email onto a non-Exchange account, still garbled. If
> >> we view using another web browser, still garbled. It looks like simply
> >> viewing it on OWA causes something to happen to the email itself.
>
> >> Can anyone suggest where to start troubleshooting? Am at a complete
> >> loss.
>
> >> Thanks,
> >> Raj
>
> > Sorry, one more thing. The mail "subject" remains intact, it's only
> > the message body which seems to be getting affected.

> I would open a ticket with Microsoft.
> > Leonid S. Knyshov
>

>

> http://crashproofsolutions.com
>

> Try Exchange Onlinehttp://bit.ly/free-exchange-trial
>

Hi there,

We are a VERY small business (myself and one other person) so try and

keep all costs to a bare minimum. I can do this as an absolute last

resort, but was hoping there may be some things to check first?

Of course, if you mean that "this issue looks really weird, trust me,

contact MS", then I will definitely do that =)

Thanks!

Raj

 

[abd08]

Hi there,

From the OWA Admin tool, under character handling/encoding I have:

Use Regional Character Set - YES

Disable NCR Conversion - NO

Use GB18030 - NO

Use ISO-8859-15 - NO

I am not sure how to tell what has "changed" in the header part, so

have pasted the contents below. I hope this is ok.

Microsoft Mail Internet Headers Version 2.0

Thread-Topic: =?utf-8?B?44Kr44K/

44Ot44Kw5L6d6aC8IFtTY2FubmVkXVtTcGFtIHNjb3JlOjglXQ==?=

X-PMWin-Spam: Gauge=IIIIIIII, Probability=8, Report='__HAS_MSGID 0,

__SANE_MSGID 0, INVALID_MSGID_NO_FQDN 0, __TO_MALFORMED_2 0,

__MIME_VERSION 0, __CT 0, __CTYPE_MULTIPART_ALT 0,

__CTYPE_HAS_BOUNDARY 0, __CTYPE_MULTIPART 0, __HAS_X_PRIORITY 0,

__HAS_MSMAIL_PRI 0, __HAS_X_MAILER 0, USER_AGENT_OE 0, __OUTLOOK_MUA_1

0, __USER_AGENT_MS_GENERIC 0, __HAS_XOAT 0, __CHAR_JAPANESE_SUBJ 0,

__FRAUD_MONEY_VALUE 0, __STOCK_PHRASE_7 0, __ISO_2022_JP_DELIM 0,

__HAS_HTML 0, HTML_NO_HTTP 0.1, BODY_SIZE_3000_3999 0, __MIME_HTML 0,

__TAG_EXISTS_HTML 0, HTML_50_70 0.1, __FRAUD_MONEY 0,

BODY_SIZE_5000_LESS 0, LOCALE_JAPANESE 0, __OUTLOOK_MUA 0,

FORGED_MUA_OUTLOOK 0, BODY_SIZE_7000_LESS 0'

X-PMWin-Version: 3.0.2.0, Antispam-Engine: 2.7.2, Antispam-Data:

2010.3.16.73050, Antivirus-Engine: 3.5.4, Antivirus-Data: 4.51G

Received: from omx11.ms.so-net.ne.jp ([202.238.83.191]) by xxx.com

with Microsoft SMTPSVC(6.0.3790.3959); Tue, 16 Mar 2010 07:42:37 +0000

Received: from MARITAN (p6efea9.tokyte00.ap.so-net.ne.jp

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(JST)

Message-ID: <379AEB818C8F48F591EDF9754F503DC9@MARITAN
From: "Yoshitaka Hasebe" <y-hasebe@zc4.so-net.ne.jp
To: "xxx Rajiv" <rajiv@xxx.com
Subject: =?iso-2022-jp?B?

GyRCJSslPyVtJTAwTU1qGyhCIFtTY2FubmVkXVtTcGFtIHNjb3JlOg==?=

=?iso-2022-jp?B?OCVd?=

Date: Tue, 16 Mar 2010 16:42:33 +0900

MIME-Version: 1.0

Content-Type: multipart/alternative;

boundary="----=_NextPart_000_0011_01CAC527.AD6AE260"

X-Priority: 3

X-MSMail-Priority: Normal

X-Mailer: Microsoft Outlook Express 6.00.2900.5843

X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.4133

Return-Path: <y-hasebe@zc4.so-net.ne.jp
X-OriginalArrivalTime: 16 Mar 2010 07:42:38.0421 (UTC)

FILETIME=[404E6850:01CAC4DC]

------=_NextPart_000_0011_01CAC527.AD6AE260

Content-Type: text/plain;

charset="iso-2022-jp"

Content-Transfer-Encoding: 7bit

------=_NextPart_000_0011_01CAC527.AD6AE260

Content-Type: text/html;

charset="iso-2022-jp"

Content-Transfer-Encoding: quoted-printable

------=_NextPart_000_0011_01CAC527.AD6AE260
I hope this helps...

Thanks again,

Rajiv

On 3月17日, 午前8:14, "david" <da...@nospam.au>wrote:
> Right click on the mail message, select 'properties' or 'options',
> look at the Internet Headers.

> What has changed?

> Download the "Exchange OWA Admin Tool" and look at the encoding options

> (david)

> "abd08" <dejao...@hotmail.com> wrote in message

 

[Memphis TD]

Hi I am Japanese Sys Admin in US.

I know we are not usinig English version of Windows

We have Win2k3 R2 JPN and Exch 2k3 Sp3 JPN

Make suer You have reginal Setting In control panel Win2k3

"Regioal and Language Options"

Languages TAB Install files for East Asian Languages has checked

Also, Try change Advanced TAB, Language for Non-Unicode programs to Japanese

from English

Code Page Conversion Tables 10001 (MAC-Japanese) has check and rest of

Japanese has checked.

Check Exchange System manager

First organization(Exchange)

Recipients - Details Tamplates

Japanese Folder is exsisted

Can you see inside of folder has

$B%f!<%6!<(B

$B%0%k!<%W(B

$B%Q%V%j%C%/%U%)%k%@(B

more

If you can not read the contents like "[][][][][][][][]"

then please add East Asian language in Regioal and Language option as I

discribe above

Content-Type: text/plain;

charset="iso-2022-jp"

Content-Transfer-Encoding: 7bit

Plain Text

Encodin:7bit may not work

7bit is not enough bit to display Jpn char

Also, I assume You use IE, Add Japanese language in tools Internet Option

This might help.

Sorry for my English

I can give you my Japanese Mail as example

Info

===================

Microsoft Mail Internet Headers Version 2.0

Received: from mydomain.com ([1.19.1.12]) by sv-nai10.mydomain.co.jp with

Microsoft SMTPSVC(6.0.3790.3959);

Wed, 20 Jan 2010 21:35:28 -0600

Received: from SMTP32-FWD by mydomain.com

(SMTP32) id ACB7D018D00001492; Wed, 20 Jan 2010 21:35:27 -0600

Received: from ussclpeamta002.autodesk.com [132.188.65.19] by mydomain.com

with ESMTP

(SMTPD-10.02) id AB7D066C; Wed, 20 Jan 2010 21:35:25 -0600

Received: from USSCLPEAPAPR006.ads.autodesk.com

(ussclpenwlfcr01_float_v129.autodesk.com [10.35.129.6])

by ussclpeamta002.autodesk.com (8.14.3/8.12.6) with ESMTP id o0L3ZMH4020785

for <degawat@mydomain.com>; Thu, 21 Jan 2010 03:35:22 GMT

Received: from mail pickup service by USSCLPEAPAPR006.ads.autodesk.com with

Microsoft SMTPSVC;

Wed, 20 Jan 2010 19:35:21 -0800

MIME-Version: 1.0

From: "Autodesk Mail Magazine"

<aprimo.japan.bounces@autodeskcommunications.com
Sender: "Autodesk Mail Magazine"

<aprimo.japan.replies@autodeskcommunications.com
To: "Tom Degawa" <degawat@mydomain.com
Reply-To: "Autodesk Mail Magazine"

<aprimo.japan.replies@autodeskcommunications.com
Date: 20 Jan 2010 19:35:21 -0800

Subject:

=?utf-8?B?44CQ54m56ZuG44CR44OT44K444ON44K55L+D6YCy44Gu5rG644KB5omL77yB44OH44K244Kk44OzIOODk+OCuOODpeOCouODqeOCpOOCvOODvOOCt+ODp+ODsw==?=

Content-Type: multipart/alternative;

boundary=--boundary_2306753_921995a8-6619-4bce-948d-d3806dd5d69a

Message-ID: <USSCLPEAPAPR006sam50034194a@USSCLPEAPAPR006.ads.autodesk.com
X-OriginalArrivalTime: 21 Jan 2010 03:35:21.0874 (UTC)

FILETIME=[C2BA7F20:01CA9A4A]

X-CTCH-RefID: str=0001.0A020201.4B57CB7F.00D7,ss=2,fgs=0

Return-Path: aprimo.japan.bounces@autodeskcommunications.com

----boundary_2306753_921995a8-6619-4bce-948d-d3806dd5d69a

Content-Type: text/html; charset=utf-8

Content-Transfer-Encoding: base64

----boundary_2306753_921995a8-6619-4bce-948d-d3806dd5d69a

Content-Type: text/richtext; charset=utf-8

Content-Transfer-Encoding: base64

----boundary_2306753_921995a8-6619-4bce-948d-d3806dd5d69a
===============================================

Let me know

Tom D

"abd08" <dejaonly@hotmail.com> wrote in message

news:15c7e57e-ab84-42a6-b67d-78bcab279a97@g4g2000yqa.googlegroups.com...

Hi there,

From the OWA Admin tool, under character handling/encoding I have:

Use Regional Character Set - YES

Disable NCR Conversion - NO

Use GB18030 - NO

Use ISO-8859-15 - NO

I am not sure how to tell what has "changed" in the header part, so

have pasted the contents below. I hope this is ok.

Microsoft Mail Internet Headers Version 2.0

Thread-Topic: =?utf-8?B?44Kr44K/

44Ot44Kw5L6d6aC8IFtTY2FubmVkXVtTcGFtIHNjb3JlOjglXQ==?=

X-PMWin-Spam: Gauge=IIIIIIII, Probability=8, Report='__HAS_MSGID 0,

__SANE_MSGID 0, INVALID_MSGID_NO_FQDN 0, __TO_MALFORMED_2 0,

__MIME_VERSION 0, __CT 0, __CTYPE_MULTIPART_ALT 0,

__CTYPE_HAS_BOUNDARY 0, __CTYPE_MULTIPART 0, __HAS_X_PRIORITY 0,

__HAS_MSMAIL_PRI 0, __HAS_X_MAILER 0, USER_AGENT_OE 0, __OUTLOOK_MUA_1

0, __USER_AGENT_MS_GENERIC 0, __HAS_XOAT 0, __CHAR_JAPANESE_SUBJ 0,

__FRAUD_MONEY_VALUE 0, __STOCK_PHRASE_7 0, __ISO_2022_JP_DELIM 0,

__HAS_HTML 0, HTML_NO_HTTP 0.1, BODY_SIZE_3000_3999 0, __MIME_HTML 0,

__TAG_EXISTS_HTML 0, HTML_50_70 0.1, __FRAUD_MONEY 0,

BODY_SIZE_5000_LESS 0, LOCALE_JAPANESE 0, __OUTLOOK_MUA 0,

FORGED_MUA_OUTLOOK 0, BODY_SIZE_7000_LESS 0'

X-PMWin-Version: 3.0.2.0, Antispam-Engine: 2.7.2, Antispam-Data:

2010.3.16.73050, Antivirus-Engine: 3.5.4, Antivirus-Data: 4.51G

Received: from omx11.ms.so-net.ne.jp ([202.238.83.191]) by xxx.com

with Microsoft SMTPSVC(6.0.3790.3959); Tue, 16 Mar 2010 07:42:37 +0000

Received: from MARITAN (p6efea9.tokyte00.ap.so-net.ne.jp

[218.110.254.169]) by omx11.ms.so-net.ne.jp with SMTP id

o2G7gYaA016186 for <rajiv@xxx.com>; Tue, 16 Mar 2010 16:42:34 +0900

(JST)

Message-ID: <379AEB818C8F48F591EDF9754F503DC9@MARITAN
From: "Yoshitaka Hasebe" <y-hasebe@zc4.so-net.ne.jp
To: "xxx Rajiv" <rajiv@xxx.com
Subject: =?iso-2022-jp?B?

GyRCJSslPyVtJTAwTU1qGyhCIFtTY2FubmVkXVtTcGFtIHNjb3JlOg==?=

=?iso-2022-jp?B?OCVd?=

Date: Tue, 16 Mar 2010 16:42:33 +0900

MIME-Version: 1.0

Content-Type: multipart/alternative;

boundary="----=_NextPart_000_0011_01CAC527.AD6AE260"

X-Priority: 3

X-MSMail-Priority: Normal

X-Mailer: Microsoft Outlook Express 6.00.2900.5843

X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.4133

Return-Path: <y-hasebe@zc4.so-net.ne.jp
X-OriginalArrivalTime: 16 Mar 2010 07:42:38.0421 (UTC)

FILETIME=[404E6850:01CAC4DC]

------=_NextPart_000_0011_01CAC527.AD6AE260

Content-Type: text/plain;

charset="iso-2022-jp"

Content-Transfer-Encoding: 7bit

------=_NextPart_000_0011_01CAC527.AD6AE260

Content-Type: text/html;

charset="iso-2022-jp"

Content-Transfer-Encoding: quoted-printable

------=_NextPart_000_0011_01CAC527.AD6AE260
I hope this helps...

Thanks again,

Rajiv

On 3$B7n(B17$BF|(B, $B8aA0(B8:14, "david" <da...@nospam.au> wrote:
> Right click on the mail message, select 'properties' or 'options',
> look at the Internet Headers.

> What has changed?

> Download the "Exchange OWA Admin Tool" and look at the encoding options

> (david)

> "abd08" <dejao...@hotmail.com> wrote in message

 

[david]

When you first get the mail message, examine the headers

first. Then compare the headers to what you are seeing after

the message has become corrupted.

In any case, I'm thinking that this is

http://support.microsoft.com/kb/952583,

which should have been fixed in SP2:

http://support.microsoft.com/kb/906669

Have you applied SP2 to your server? You won't get it from

automatic updates: you have to do it manually.

(david)

"abd08" <dejaonly@hotmail.com> wrote in message

news:15c7e57e-ab84-42a6-b67d-78bcab279a97@g4g2000yqa.googlegroups.com...

Hi there,

From the OWA Admin tool, under character handling/encoding I have:

Use Regional Character Set - YES

Disable NCR Conversion - NO

Use GB18030 - NO

Use ISO-8859-15 - NO

I am not sure how to tell what has "changed" in the header part, so

have pasted the contents below. I hope this is ok.

Microsoft Mail Internet Headers Version 2.0

Thread-Topic: =?utf-8?B?44Kr44K/

44Ot44Kw5L6d6aC8IFtTY2FubmVkXVtTcGFtIHNjb3JlOjglXQ==?=

X-PMWin-Spam: Gauge=IIIIIIII, Probability=8, Report='__HAS_MSGID 0,

__SANE_MSGID 0, INVALID_MSGID_NO_FQDN 0, __TO_MALFORMED_2 0,

__MIME_VERSION 0, __CT 0, __CTYPE_MULTIPART_ALT 0,

__CTYPE_HAS_BOUNDARY 0, __CTYPE_MULTIPART 0, __HAS_X_PRIORITY 0,

__HAS_MSMAIL_PRI 0, __HAS_X_MAILER 0, USER_AGENT_OE 0, __OUTLOOK_MUA_1

0, __USER_AGENT_MS_GENERIC 0, __HAS_XOAT 0, __CHAR_JAPANESE_SUBJ 0,

__FRAUD_MONEY_VALUE 0, __STOCK_PHRASE_7 0, __ISO_2022_JP_DELIM 0,

__HAS_HTML 0, HTML_NO_HTTP 0.1, BODY_SIZE_3000_3999 0, __MIME_HTML 0,

__TAG_EXISTS_HTML 0, HTML_50_70 0.1, __FRAUD_MONEY 0,

BODY_SIZE_5000_LESS 0, LOCALE_JAPANESE 0, __OUTLOOK_MUA 0,

FORGED_MUA_OUTLOOK 0, BODY_SIZE_7000_LESS 0'

X-PMWin-Version: 3.0.2.0, Antispam-Engine: 2.7.2, Antispam-Data:

2010.3.16.73050, Antivirus-Engine: 3.5.4, Antivirus-Data: 4.51G

Received: from omx11.ms.so-net.ne.jp ([202.238.83.191]) by xxx.com

with Microsoft SMTPSVC(6.0.3790.3959); Tue, 16 Mar 2010 07:42:37 +0000

Received: from MARITAN (p6efea9.tokyte00.ap.so-net.ne.jp

[218.110.254.169]) by omx11.ms.so-net.ne.jp with SMTP id

o2G7gYaA016186 for <rajiv@xxx.com>; Tue, 16 Mar 2010 16:42:34 +0900

(JST)

Message-ID: <379AEB818C8F48F591EDF9754F503DC9@MARITAN
From: "Yoshitaka Hasebe" <y-hasebe@zc4.so-net.ne.jp
To: "xxx Rajiv" <rajiv@xxx.com
Subject: =?iso-2022-jp?B?

GyRCJSslPyVtJTAwTU1qGyhCIFtTY2FubmVkXVtTcGFtIHNjb3JlOg==?=

=?iso-2022-jp?B?OCVd?=

Date: Tue, 16 Mar 2010 16:42:33 +0900

MIME-Version: 1.0

Content-Type: multipart/alternative;

boundary="----=_NextPart_000_0011_01CAC527.AD6AE260"

X-Priority: 3

X-MSMail-Priority: Normal

X-Mailer: Microsoft Outlook Express 6.00.2900.5843

X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.4133

Return-Path: <y-hasebe@zc4.so-net.ne.jp
X-OriginalArrivalTime: 16 Mar 2010 07:42:38.0421 (UTC)

FILETIME=[404E6850:01CAC4DC]

------=_NextPart_000_0011_01CAC527.AD6AE260

Content-Type: text/plain;

charset="iso-2022-jp"

Content-Transfer-Encoding: 7bit

------=_NextPart_000_0011_01CAC527.AD6AE260

Content-Type: text/html;

charset="iso-2022-jp"

Content-Transfer-Encoding: quoted-printable

------=_NextPart_000_0011_01CAC527.AD6AE260
I hope this helps...

Thanks again,

Rajiv

On 3?17?, ??8:14, "david" <da...@nospam.au> wrote:
> Right click on the mail message, select 'properties' or 'options',
> look at the Internet Headers.

> What has changed?

> Download the "Exchange OWA Admin Tool" and look at the encoding options

> (david)

> "abd08" <dejao...@hotmail.com> wrote in message

 

[abd08]

On Mar 18, 6:12 am, "david" <da...@nospam.au> wrote:
> When you first get the mail message, examine the headers
> first. Then compare the headers to what you are seeing after
> the message has become corrupted.

> In any case, I'm thinking that this ishttp://support.microsoft.com/kb/952583,
> which should have been fixed in SP2:http://support.microsoft.com/kb/906669

> Have you applied SP2 to your server? You won't get it from
> automatic updates: you have to do it manually.

> (david)

Hi there,

We already have SP2, but remember, we are Exchange 2003 so not sure if

it applies.

Things have become even stranger:

- the sender re-sent the original email yesterday which did not

corrupt despite multiple log-outs/ins etc on OWA and Outlook 2003.

- This morning, the resent email looks fine in OWA BUT now looks

corrupt in Outlook 2003

- The corrupt letters/symbols in the resent email match the previous

corrupt email exactly

- The previous corrupt email still looks corrupt in both OWA and

Outlook

- Clicking "reply" on the resent email in OWA makes the text corrupt

on the reply email, and this corrupt text matches the previous corrupt

email text.

Headers look the same to me. I am going to ask him to re-send one more

time, and then get the headers straight away from that in Outlook 2003

and then compare.

Thanks again guys,

Raj