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Outlook not automatically receiving emails?

  • Thread starter RGVubmlzIFBhcnJpc2g
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R

RGVubmlzIFBhcnJpc2g

#1
Hi - any help on this is appreciated.

We have a couple of users using Outlook 2003 which authenticates to an

Exchange 2003 Server

Just this week, their newly received emails do not show up unless they hit

the send/receive button. Also when they send a message, it stays in their

outbox until they hit send/receive

I know where the setting are for this (tools, options, mail setup, etc, but

when connected to an Exchange server, they were never relevant in the past,

meaing that emails would show up automatically regardless of the "check for

email every XX minutes" setting.
 
V

VanguardLH

#2
Dennis Parrish wrote:


> Hi - any help on this is appreciated.

> We have a couple of users using Outlook 2003 which authenticates to an
> Exchange 2003 Server

> Just this week, their newly received emails do not show up unless they hit
> the send/receive button. Also when they send a message, it stays in their
> outbox until they hit send/receive

> I know where the setting are for this (tools, options, mail setup, etc, but
> when connected to an Exchange server, they were never relevant in the past,
> meaing that emails would show up automatically regardless of the "check for
> email every XX minutes" setting.


Something in your network is now interfering with the delivery of UDP

packets between the Exchange and workstation hosts. Change the Outlook

client to *not* use Exchange caching mode and see if the problem goes

away.

http://support.microsoft.com/kb/264035

http://support.microsoft.com/kb/839226

http://support.microsoft.com/kb/815052

Also try disabling any software firewall on the problematic hosts.
 
B

Ben M. Schorr - MVP (OneNote)

#3
Are there any new firewalls/security/settings between the Exchange

server and the Outlook client? That issue is usually because something

is blocking RPC.





"Dennis Parrish" <DennisParrish> wrote in

message news:35134F41-51B7-4980-AE7D-9D473A179125@microsoft.com:


> Hi - any help on this is appreciated.

> We have a couple of users using Outlook 2003 which authenticates to an
> Exchange 2003 Server

> Just this week, their newly received emails do not show up unless they hit
> the send/receive button. Also when they send a message, it stays in their
> outbox until they hit send/receive

> I know where the setting are for this (tools, options, mail setup, etc, but
> when connected to an Exchange server, they were never relevant in the past,
> meaing that emails would show up automatically regardless of the "check for
> email every XX minutes" setting.
 
R

RGVubmlzIFBhcnJpc2g

#4
Thank you ! Turning off the firewall and taking OL out of cached mode solved

the issue!

"Dennis Parrish" wrote:


> Hi - any help on this is appreciated.

> We have a couple of users using Outlook 2003 which authenticates to an
> Exchange 2003 Server

> Just this week, their newly received emails do not show up unless they hit
> the send/receive button. Also when they send a message, it stays in their
> outbox until they hit send/receive

> I know where the setting are for this (tools, options, mail setup, etc, but
> when connected to an Exchange server, they were never relevant in the past,
> meaing that emails would show up automatically regardless of the "check for
> email every XX minutes" setting.
 
K

K. Orland

#5
Are they in cached mode? Are they perhaps in offline status?

"Dennis Parrish" <DennisParrish> wrote in message

news:35134F41-51B7-4980-AE7D-9D473A179125@microsoft.com...
> Hi - any help on this is appreciated.

> We have a couple of users using Outlook 2003 which authenticates to an
> Exchange 2003 Server

> Just this week, their newly received emails do not show up unless they hit
> the send/receive button. Also when they send a message, it stays in their
> outbox until they hit send/receive

> I know where the setting are for this (tools, options, mail setup, etc,


but
> when connected to an Exchange server, they were never relevant in the


past,
> meaing that emails would show up automatically regardless of the "check


for
> email every XX minutes" setting.
 
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