Outlook Contacts are missing when I click To, Cc or Bcc buttons

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S

SWdvcg

-My laptop used to have Windows XP and Outlook 2007 which were backed up.

- Sony support reformatted drive and installed Windows Vista Pro which

included trial "Office 2007 Small Business with Outlook".

- Trial Outlook 2007 with "Business Manager .." was uninstalled and latest

MS Office with normal Outlook 2007 was installed instead (except SQL

Server component of old installation could not be deleted completely as it is

required by some Sony program, but BUS.. instance of server was deleted.

- PST files were restored from XP backup and worked well except this weirdo

empty contacts when 'To | CC | BCC' is pressed (Contacts per se are fine).

- MS help suggested solutions

(http://office.microsoft.com/en-us/outlook/HA102194281033.aspx?pid=CH100776981033 ) did not help:

- suggested check box in "show this folder as an email address book" is

grayed out

- suggested entry in "Show this address list first" dropdown would not

contain Contacts entry it is supposed to contain

- creation of new mail Outlook profile and setting it as default does

not change anything

Other discussion threads of similar name were analyzed and were found as not

helpful as they basically repeat information in the MS Help link given above.

Please, help

Thanks,

Igor
 
G

Gordon

Igor wrote:
> -My laptop used to have Windows XP and Outlook 2007 which were backed up.
> - Sony support reformatted drive and installed Windows Vista Pro which
> included trial "Office 2007 Small Business with Outlook".
> - Trial Outlook 2007 with "Business Manager .." was uninstalled and latest
> MS Office with normal Outlook 2007 was installed instead (except SQL
> Server component of old installation could not be deleted completely as it is
> required by some Sony program, but BUS.. instance of server was deleted.
> - PST files were restored from XP backup


How were these pst files "restored"?

Your symptoms suggest they were imported. If this is the case then you

must create a new mail Profile (Control panel-Mail-Show Profiles-Add)

and add the pst files to the profile - do NOT use the import function

otherwise you will just duplicate the problem.

see if that helps.
 
D

DL

Have you looked in Tools>Account settings>Address book tab

to see if an 'Outlook Address Book' has allready being configured?

Presumably you recovered your pst data backup by restoring it, and not

simply opening the data file within outlook?

"Igor" <Igor> wrote in message

news:B0E9E24D-3521-4327-B4CB-D019D6E99AFC@microsoft.com...
> -My laptop used to have Windows XP and Outlook 2007 which were backed up.
> - Sony support reformatted drive and installed Windows Vista Pro which
> included trial "Office 2007 Small Business with Outlook".
> - Trial Outlook 2007 with "Business Manager .." was uninstalled and latest
> MS Office with normal Outlook 2007 was installed instead (except SQL
> Server component of old installation could not be deleted completely as it
> is
> required by some Sony program, but BUS.. instance of server was deleted.
> - PST files were restored from XP backup and worked well except this
> weirdo
> empty contacts when 'To | CC | BCC' is pressed (Contacts per se are fine).
> - MS help suggested solutions
> (http://office.microsoft.com/en-us/outlook/HA102194281033.aspx?pid=CH100776981033
> ) did not help:
> - suggested check box in "show this folder as an email address book" is
> grayed out
> - suggested entry in "Show this address list first" dropdown would not
> contain Contacts entry it is supposed to contain
> - creation of new mail Outlook profile and setting it as default does
> not change anything
> Other discussion threads of similar name were analyzed and were found as
> not
> helpful as they basically repeat information in the MS Help link given
> above.
> Please, help
> Thanks,
> Igor
 
S

SWdvcg

Re: Outlook Contacts are missing when I click To, Cc or Bcc button

Thanks, DL, suggested approach did work.

For the Re, the following was performed:

1. New mail account created and set as default - using instructions on the

page: http://www.howto-outlook.com/faq/newprofile.htm

2. Outlook 2007 opened and using menu File->DataFileManagement opening

DataFiles tab Outlook is directed to use my old .pst files. Note, dialogue

popped upped saying that file is not Unicode, blah-blah-blah, but the only

real option to do that is to say OK.

[As you pointed out, importing .pst file takes enormous amount of time,

usually would not complete w/o errors and would corrupt mail account]

3. Outlook restarted and using same DataFiles tab .pst file created for new

mail account is removed logically, and after Outlook is closed, file is

removed physically.

"DL" wrote:


> Have you looked in Tools>Account settings>Address book tab
> to see if an 'Outlook Address Book' has allready being configured?

> Presumably you recovered your pst data backup by restoring it, and not
> simply opening the data file within outlook?

> "Igor" <Igor> wrote in message
> news:B0E9E24D-3521-4327-B4CB-D019D6E99AFC@microsoft.com...
> > -My laptop used to have Windows XP and Outlook 2007 which were backed up.
> > - Sony support reformatted drive and installed Windows Vista Pro which
> > included trial "Office 2007 Small Business with Outlook".
> > - Trial Outlook 2007 with "Business Manager .." was uninstalled and latest
> > MS Office with normal Outlook 2007 was installed instead (except SQL
> > Server component of old installation could not be deleted completely as it
> > is
> > required by some Sony program, but BUS.. instance of server was deleted.
> > - PST files were restored from XP backup and worked well except this
> > weirdo
> > empty contacts when 'To | CC | BCC' is pressed (Contacts per se are fine).
> > - MS help suggested solutions
> > (http://office.microsoft.com/en-us/outlook/HA102194281033.aspx?pid=CH100776981033
> > ) did not help:
> > - suggested check box in "show this folder as an email address book" is
> > grayed out
> > - suggested entry in "Show this address list first" dropdown would not
> > contain Contacts entry it is supposed to contain
> > - creation of new mail Outlook profile and setting it as default does
> > not change anything
> > Other discussion threads of similar name were analyzed and were found as
> > not
> > helpful as they basically repeat information in the MS Help link given
> > above.
> > Please, help
> > Thanks,
> > Igor


>
 
D

DL

Re: Outlook Contacts are missing when I click To, Cc or Bcc button

If you are continueing to use the pre 2007 format pst you will need to keep

an eye on the pst size so that you dont reach the file size limitation, and

the lose data

"Igor" <Igor> wrote in message

news:8F9F902B-BECC-4A53-864D-7E94AA4158F2@microsoft.com...
> Thanks, DL, suggested approach did work.
> For the Re, the following was performed:
> 1. New mail account created and set as default - using instructions on the
> page: http://www.howto-outlook.com/faq/newprofile.htm
> 2. Outlook 2007 opened and using menu File->DataFileManagement opening
> DataFiles tab Outlook is directed to use my old .pst files. Note, dialogue
> popped upped saying that file is not Unicode, blah-blah-blah, but the only
> real option to do that is to say OK.
> [As you pointed out, importing .pst file takes enormous amount of time,
> usually would not complete w/o errors and would corrupt mail account]
> 3. Outlook restarted and using same DataFiles tab .pst file created for
> new
> mail account is removed logically, and after Outlook is closed, file is
> removed physically.

> "DL" wrote:
>
> > Have you looked in Tools>Account settings>Address book tab
> > to see if an 'Outlook Address Book' has allready being configured?
>

>> Presumably you recovered your pst data backup by restoring it, and not
> > simply opening the data file within outlook?
>

>> "Igor" <Igor> wrote in message
> > news:B0E9E24D-3521-4327-B4CB-D019D6E99AFC@microsoft.com...
> > > -My laptop used to have Windows XP and Outlook 2007 which were backed
> > > up.
> > > - Sony support reformatted drive and installed Windows Vista Pro which
> > > included trial "Office 2007 Small Business with Outlook".
> > > - Trial Outlook 2007 with "Business Manager .." was uninstalled and
> > > latest
> > > MS Office with normal Outlook 2007 was installed instead (except SQL
> > > Server component of old installation could not be deleted completely as
> > > it
> > > is
> > > required by some Sony program, but BUS.. instance of server was
> > > deleted.
> > > - PST files were restored from XP backup and worked well except this
> > > weirdo
> > > empty contacts when 'To | CC | BCC' is pressed (Contacts per se are
> > > fine).
> > > - MS help suggested solutions
> > > (http://office.microsoft.com/en-us/outlook/HA102194281033.aspx?pid=CH100776981033
> > > ) did not help:
> > > - suggested check box in "show this folder as an email address book"
> > > is
> > > grayed out
> > > - suggested entry in "Show this address list first" dropdown would not
> > > contain Contacts entry it is supposed to contain
> > > - creation of new mail Outlook profile and setting it as default does
> > > not change anything
> > > Other discussion threads of similar name were analyzed and were found
> > > as
> > > not
> > > helpful as they basically repeat information in the MS Help link given
> > > above.
> > > Please, help
> > > Thanks,
> > > Igor

>

>
>>
 
T

Timo

Re: Outlook Contacts are missing when I click To, Cc or Bcc button

have had the same problem with a solution:

If you have imported your old pst outlook then they will appear under all

contacts

if you right click the contact folder and select properties then click

outlook Address book and find the show this folder greyed out: this confirms

that the outlook Address book has been activated but not migrated to the new

mail addess area. To do this

click tools then address book. at the top click tools and options and remove

all names in the bottom box and make sure both the top boxs are set to

contacts.

now open a new email and click the to button. make sure the address book is

set to contacts. Right click in the main box where there should be email

address and click new entry. make sure the bottom box is set to contacts and

the top box high lights new contacts and ok. Enter an email name and email

address and save. This will merge the folders to the same contact folder when

outlook is restarted. If you have more than 1 contact folder then right click

each and properties, click the outlook address book and tick the box to add

that folder.

This has worked for me every time.

Timo


> >> > - suggested check box in "show this folder as an email address book"
> >> > is
> >> > grayed out
> >> > - suggested entry in "Show this address list first" dropdown would not
> >> > contain Contacts entry it is supposed to contain
> >> > - creation of new mail Outlook profile and setting it as default does
> >> > not change anything
> >> > Other discussion threads of similar name were analyzed and were found
> >> > as
> >> > not
> >> > helpful as they basically repeat information in the MS Help link given
> >> > above.
> >> > Please, help
> >> > Thanks,
> >> > Igor
> >
> >
> >>


>
 
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