How to save replies to Sent Items folder with a shared mailbox

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JoelG

Hi,

I am part of a software development team and we have setup a shared

Mailbox (called Software Support) for support related e-mails.

The problem we have, is that when anyone in the team replies to an e-mail in

the Software support Inbox the reply is saved to the Sent Items folder in

their own personal Mailbox.

What this means is that others cannot see what the reply was to a support

e-mail.

Is there a way to save the replies made to e-mails in the Software Support

Inbox to the Sent Items folder of the Software Support Mailbox (and NOT to

the Sent Items folder in someone's private Mailbox) ?

We are using Outlook 2007 (version 12.0.6529).

Many thanks in advance.

Joel Gordon.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
see http://support.microsoft.com/kb/972148

https://forums.slipstick.com/showthread.php?t=42402

"JoelG" <JoelG> wrote in message

news:D105E685-34C8-44D3-8BA3-503C236402A9@microsoft.com...
> Hi,

> I am part of a software development team and we have setup a shared
> Mailbox (called Software Support) for support related e-mails.

> The problem we have, is that when anyone in the team replies to an e-mail
> in
> the Software support Inbox the reply is saved to the Sent Items folder in
> their own personal Mailbox.

> What this means is that others cannot see what the reply was to a support
> e-mail.

> Is there a way to save the replies made to e-mails in the Software Support
> Inbox to the Sent Items folder of the Software Support Mailbox (and NOT to
> the Sent Items folder in someone's private Mailbox) ?

> We are using Outlook 2007 (version 12.0.6529).

> Many thanks in advance.

> Joel Gordon.

>
 
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