Attention Microsoft: Outlook 2007 stops working - unresolved problem

M

mark

When I start Outlook 2007 it opens and starts downloading email messages but
a few seconds later it displays a message that it has stopped working. There
are two options then: Check online for a solution and close the program.
Clicking on the first options closed Outlook and restarts it and the same
two options appear.

It does happen when I start Outlook 2007 in the Safe Mode, too.

I used scanpst.exe. The result message was that the file was corrupted so I
selected the option to repair it. I repaired it but when I started the
Outlook, the problem occurred again.

Additional info:

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6514.5000
Application Timestamp: 4a89dc70
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e037dd
Exception Code: c0000005
Exception Offset: 000719f7
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Mark

 
R

Roady [MVP]

Rescan the the pst-file with scanpst.exe until no error are found anymore.
Can you repro the issue when recreating your mail profile?
http://www.howto-outlok.com/faq/newprofile.htm

If you logon as a different user to that machine, do you still have the same
issues?

---
"mark" <not_good@yahoo.coom> wrote in message
news:uvmd#6N7KHA.3184@TK2MSFTNGP05.phx.gbl...
> When I start Outlook 2007 it opens and starts downloading email messages
> but a few seconds later it displays a message that it has stopped working.
> There are two options then: Check online for a solution and close the
> program. Clicking on the first options closed Outlook and restarts it and
> the same two options appear.
>
> It does happen when I start Outlook 2007 in the Safe Mode, too.
>
> I used scanpst.exe. The result message was that the file was corrupted so
> I selected the option to repair it. I repaired it but when I started the
> Outlook, the problem occurred again.
>
> Additional info:
>
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: OUTLOOK.EXE
> Application Version: 12.0.6514.5000
> Application Timestamp: 4a89dc70
> Fault Module Name: kernel32.dll
> Fault Module Version: 6.0.6002.18005
> Fault Module Timestamp: 49e037dd
> Exception Code: c0000005
> Exception Offset: 000719f7
> OS Version: 6.0.6002.2.2.0.768.3
> Locale ID: 1033
>
> Additional information about the problem:
> LCID: 1033
> Brand: Office12Crash
> skulcid: 1033
>
> Mark
>

 

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