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Unrouteable address

M

Michael

#1
From today, some clients could not send the emails to us. The error message

(NDR) shows below,

Delivery to the following recipient failed permanently:

xxx.xxx@xxxxx.com.au

Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the recipient

domain. We recommend contacting the other email provider for further

information about the cause of this error. The error that the other server

returned was: 550 550 Unrouteable address (state 14).

But I check there is no error report at my server.

Does anyone here help me to fix this issue?

Thanks a lot.
 
J

John Oliver, Jr. [MVP]

#2
Very hard to troubleshoot without your Domain name. Sounds like you have

some DNS issues with your External DNS records. I would verify everything

is correct by going to www.dnsstuff.com and performing DNS Report on your

domain.

John Oliver, Jr

MCSE, MCT, CCNA

Exchange MVP 2010

Microsoft Certified Partner

"Michael" <Michael> wrote in message

news:FA3DBC80-3E0F-4FC6-847C-B9D5A2300046@microsoft.com...
> From today, some clients could not send the emails to us. The error
> message
> (NDR) shows below,
> Delivery to the following recipient failed permanently:

> xxx.xxx@xxxxx.com.au

> Technical details of permanent failure:
> Google tried to deliver your message, but it was rejected by the recipient
> domain. We recommend contacting the other email provider for further
> information about the cause of this error. The error that the other server
> returned was: 550 550 Unrouteable address (state 14).

> But I check there is no error report at my server.

> Does anyone here help me to fix this issue?

> Thanks a lot.

>
 
M

Michael

#3
Hi John,

Many thanks for your reply. Our domain name is baskinclarke.com.au. I

already check hte external DNS records through www.dnsstuff.com and could not

find any error. Would you please double check it from your site?

Kind regards

"John Oliver, Jr. [MVP]" wrote:


> Very hard to troubleshoot without your Domain name. Sounds like you have
> some DNS issues with your External DNS records. I would verify everything
> is correct by going to www.dnsstuff.com and performing DNS Report on your
> domain.

> > John Oliver, Jr
> MCSE, MCT, CCNA
> Exchange MVP 2010
> Microsoft Certified Partner

> "Michael" <Michael> wrote in message
> news:FA3DBC80-3E0F-4FC6-847C-B9D5A2300046@microsoft.com...
> > From today, some clients could not send the emails to us. The error
> > message
> > (NDR) shows below,
> > Delivery to the following recipient failed permanently:
> > xxx.xxx@xxxxx.com.au
> > Technical details of permanent failure:
> > Google tried to deliver your message, but it was rejected by the recipient
> > domain. We recommend contacting the other email provider for further
> > information about the cause of this error. The error that the other server
> > returned was: 550 550 Unrouteable address (state 14).
> > But I check there is no error report at my server.
> > Does anyone here help me to fix this issue?
> > Thanks a lot.
> >
 
J

John Oliver, Jr. [MVP]

#4
I assume this the same issue as in your other thread so I will respond on

that thread and close this one.

John Oliver, Jr

MCSE, MCT, CCNA

Exchange MVP 2010

Microsoft Certified Partner

"Michael" <Michael> wrote in message

news:A506D992-0C4D-4666-A724-061C80E825F7@microsoft.com...
> Hi John,

> Many thanks for your reply. Our domain name is baskinclarke.com.au. I
> already check hte external DNS records through www.dnsstuff.com and could
> not
> find any error. Would you please double check it from your site?

> Kind regards

> "John Oliver, Jr. [MVP]" wrote:
>
> > Very hard to troubleshoot without your Domain name. Sounds like you have
> > some DNS issues with your External DNS records. I would verify
> > everything
> > is correct by going to www.dnsstuff.com and performing DNS Report on your
> > domain.
>

>> > > John Oliver, Jr
> > MCSE, MCT, CCNA
> > Exchange MVP 2010
> > Microsoft Certified Partner
>

>
>> "Michael" <Michael> wrote in message
> > news:FA3DBC80-3E0F-4FC6-847C-B9D5A2300046@microsoft.com...
> > > From today, some clients could not send the emails to us. The error
> > > message
> > > (NDR) shows below,
> > > Delivery to the following recipient failed permanently:
> >> > xxx.xxx@xxxxx.com.au
> >> > Technical details of permanent failure:
> > > Google tried to deliver your message, but it was rejected by the
> > > recipient
> > > domain. We recommend contacting the other email provider for further
> > > information about the cause of this error. The error that the other
> > > server
> > > returned was: 550 550 Unrouteable address (state 14).
> >> > But I check there is no error report at my server.
> >> > Does anyone here help me to fix this issue?
> >> > Thanks a lot.
> >> >
 

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