contacts being deleted

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Jeff Brusoe

I have had several users complain about contacts being deleted from

both Exchange and their Blackberry devices. The reports I have are

that this is happening between 12 and 12:15 every night. I don't see

any obvious Exchange maintenance that happens at that time that would

cause this and was wondering if anybody here might have some

suggestions? We're running Exchange 2007 SP2.

Thanks.
 
J

John Oliver, Jr. [MVP]

Is this just happening with Blackberry users? Exchange does not just delete

contacts without end user intervention. Reports are just that, I would

verify with a Blackberry device when this happens yourself. Could be

duplicates contacts that BES is removing but get your hands on one of the

devices to troubleshoot and confirm what is happening.

John Oliver, Jr

MCSE, MCT, CCNA

Exchange MVP 2010

Microsoft Certified Partner

"Jeff Brusoe" <jbrusoe@gmail.com> wrote in message

news:14675786-c191-4ea5-b9cf-026b5e915f8c@e1g2000yqe.googlegroups.com...
> I have had several users complain about contacts being deleted from
> both Exchange and their Blackberry devices. The reports I have are
> that this is happening between 12 and 12:15 every night. I don't see
> any obvious Exchange maintenance that happens at that time that would
> cause this and was wondering if anybody here might have some
> suggestions? We're running Exchange 2007 SP2.

> Thanks.
 
J

Jeff Brusoe

Thanks for your reply. It's also been reported to happen on iPhones

as well. One of the people reporting this is going to bring their

blackberry to me so I can take a look at what's going on.

On May 13, 5:55 pm, "John Oliver, Jr. [MVP]" <jcolive...@hotmail.com
wrote:
> Is this just happening with Blackberry users?  Exchange does not just delete
> contacts without end user intervention.  Reports are just that, I would
> verify with a Blackberry device when this happens yourself.  Could be
> duplicates contacts that BES is removing but get your hands on one of the
> devices to troubleshoot and confirm what is happening.

> > John Oliver, Jr
> MCSE, MCT, CCNA
> Exchange MVP 2010
> Microsoft Certified Partner

> "Jeff Brusoe" <jbru...@gmail.com> wrote in message

> news:14675786-c191-4ea5-b9cf-026b5e915f8c@e1g2000yqe.googlegroups.com...

>
> > I have had several users complain about contacts being deleted from
> > both Exchange and their Blackberry devices.  The reports I have are
> > that this is happening between 12 and 12:15 every night.  I don't see
> > any obvious Exchange maintenance that happens at that time that would
> > cause this and was wondering if anybody here might have some
> > suggestions?  We're running Exchange 2007 SP2.

>
> > Thanks.
 
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