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Outlook 2010 stopped opening .jpg files

Suddenly cannot open or save .jpg files in outlook. (even ones that I had opened previously)

Get message : Cannot create file: photo.jpg Right click the folder you want to create the file in and then check properties on the shortcut menu to check your permissions for this folder “

Reinstalled Office 2010, ran Norton registry clean up , but no change.

Added new profile to outlook – same message –

Any suggestions


Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
did you check the secure temp folder? See http://www.slipstick.com/outlook/securetemp-files-folder/ (Outlook 2010 uses the same instructions as 2007, version # is 14)

It could also be a permissions issue with the temp folder - you can try moving it. Instructions are in the article linked above.

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