'Enter Network Password' Alert

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M

MNewsome

My Outlook is configured to connect with a third party webmail site. Mail is sent/and recieved but periodically a message panel such as the following appears:

Enter Network Password
-Type your username/password
-Server
-User
- Password
- /_/ save this password checkbox

In the most recent days this panel is appearing about once per minute. This must indicate some issue but I do not know how to troubleshoot this. Guidance sought.
 
H

Helpster

Good morning,

This is likely a timeout issue. Outlook is likely trying to connect, and for some reason is not able to do so in a perscribed time, because the connection requires authentication, it is prompting for credentials.

This issue can happen for a number reasons, including, but no limitedd to: Slow website responce, your PC is busy, youy Internet is busy...or hiccups.

If this is the case, you can likely cancel or close the prompt for credentials and it will re-authenticate later on its own at the next check for email.

Your Email account provider may have made a change, or is expereincing issues. I would check in with them to see if this has been happening lately, or if you need to make a change in your Outlook authentication options.

You can also change the 'Server Timeouts' in the Advanced area of you Account settings.
Click Tools > Account Settings > double-click your email account listed > Click the 'More Settings...' button > Advanced tab > The slide bar defaults to 1 minute, I wouldn't set past 2 or 3.

I hope this helps

Mark <> Microsoft Partner
 
S

Sachin Shetty



You get this Enter Network Password window if you have typed the wrong password. Or if your ISP (Internet Service Provider) and the ESP (Email Service Provider) is different. Make sure you have proper password for the email account. Else you may have to contact your ISP and reset the password.

, Microsoft Answers Support Engineer.

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N

Niranjan I K



Try the steps mentioned in the Microsoft KB article 290684 for "Enter Network Password" error:

http://support.microsoft.com/kb/290684

Niranjan I K Microsoft Answers Support Engineer.

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C

carthage

I am having the same problem since early today. My email is hosted through mydomain.com, and I've never had a problem until today. I have tried everything in Microsoft help: created new profile and deleted the "Protected Storage System Provider" subkey. I cannot start outlook in safe mode, because I get an error there, saying there is not such file. And I haven't been able to scan the pst file, because "Run" doesn't recognize that command. ALSO, my email is not downloading at all, even after I enter the password....no emails. If anyone has any other thoughts, or knows how I can start outlook in safe mode, or scan the pst file, I will try those.

Thank you
 
C

carthage

I did figure out how to do a scanpst, and did one and the file was corrupted, and repaired, after which I rebooted. Outlook still wouldn't work. There must be another place for the password....I just don't know where it is....hope someone can help.
 
G

Guruprasad Ra



Do you use Outlook 2007 on Windows Vista?

To prevent password prompt in Outlook 2007 refer to the link given below:

http://office.microsoft.com/en-us/outlook/HA101513541033.aspx

If the issue still persists, try to configure the same email account on a different email client and check if the same issue occurs.

Follow the steps given below to open Outlook in Safe:

Click on Start > All Programs > Accessories > Run copy and paste the following text in the Open field and then press Enter:

Outlook /safe

If Outlook still fails to load try to repair Microsoft Office / Outlook. For information on how to repair Microsoft Office, refer to the links given below:

For Office 2007

http://support.microsoft.com/kb/924611

http://support.microsoft.com/kb/924614

For Office 2003

http://support.microsoft.com/kb/821593

http://support.microsoft.com/kb/822238

Guruprasad Ra, Microsoft Answers Support Engineer.

&bull; We appreciate your participation in MS Forums, Help us understand your needs better. To share your valuable Feedback please Click here.

 
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