I just set-up a new DSL e-mail account in MS Outlook 2002 SP3 in which e-mails sent to my old address email@example.com (a dial-up account) are now being sent to me through my new DSL account. I can receive e-mails for this address and I can create and send new e-mails, but I cannot reply to or forward an e-mail that I"ve received. The error message I get is:
[Task 'pop3.gwi.net - Sending' reported error (0x800CCC78) : 'Unable to send the message. Please verify the e-mail address in your account properties. The server responded: 550 5.0.0 Access denied']
In the Outgoing Server tab I have set “Log on using “ to User name: firstname.lastname@example.org with the appropriate password. When I hit “Test Account Settings” with this configuration, all the steps get a green check mark.
If I change the Outgoing Server, “Log on using” to email@example.com with the appropriate password (MyFairpoint is the DSL service I"m using) then the reply e-mail just sits in my Outbox and no error message is generated. When I hit “Test Account Settings” with this configuration, the last step “Send test e-mail message” fails and gets a red X.
In either of the above MS Outlook Outgoing Server configurations I"m able to receive firstname.lastname@example.org e-mails and create and send new e-mails.
I"ve talked at length with GWI support (the old dial-up account) and MyFairpoint support (the new DSL account) and no one is able to come up with a solution. Some suggestions are:
- the Fairpoint server may be seeing the "reply" e-mail as spam
- my MS Outlook may have a registry error (it has always worked fine with dial-up)
- MS Outlook can only send to one outgoing server (in the “E-mail Accounts” window the Server Information is: “incoming.gwi.net” and “outgoing.gwi.net”