Rules in error: Cannot reply to message

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M

mlr_gb

I set up a rule to look at incoming messages for a specific " from" e-mail address. The rule processes, but returns the error:

Rules in error

Cannot reply to message

Outlook then turns off the rule. It actually unchecks the box in the " Rules and Alerts" window, under " E-mail Rules" , " Rule (applied in order shown)" .

I am using a template that is saved in my c:\users\jsmith\appdata\roaming\microsoft\templates directory. I have created several templates and tried using each one and have tested several combinations of e-mail addresses and rules, but they all fail the same way.

mlr
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
There is a bug in Outlook 2007 SP2 that prevents templates from working with rules.

We think it was related to a specific update (http://www.outlook-tips.net/archives/2009/21.htm) but removing the update doesn't appear to fix it anymore.

 
M

mlr_gb

Diane,

Thank you for the quick response. Is there a work around where I can create an automated reply to a specific " from" address? The rule I was using seemed to require a template.

Thanks.

Mike

mlr
 
M

mlr_gb

Diane,

I figured out what to do. What I was trying to do was to simply get a reply to a message so I would know what dynamic IP address my computer was assigned. So instead of a reply, I created a rule to forward a message from a specific e-mail address back to that e-mail address. I would still prefer the reply, but this works until the bug gets fixed.

Thanks again.

Mike

mlr
 
T

tbriggs

This also occurs in Outlook 2010. None of my auto-replies using OFT files work. What is the schedule to fix it?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Try creating a plain text template to use in the rule.

 
S

shevaun

I am having the same problem, extremely frustrating, I know that Outlook 2003 had a simple way to create an 'Out of Office' rule, and as always, it has been removed under the guise of improvement. I have tried the solutions out there, the only thing that has happened is I have wasted my time and sent 15 people an out of office message by running the rule manually, as suggested by various people. Thankfully, I canceled it before it sent out hundreds of replies. When is MS going to fix this!?!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I am having the same problem, extremely frustrating, I know that Outlook 2003 had a simple way to create an 'Out of Office' rule, and as always, it has been removed under the guise of improvement. I have tried the solutions out there, the only thing that has happened is I have wasted my time and sent 15 people an out of office message by running the rule manually, as suggested by various people. Thankfully, I canceled it before it sent out hundreds of replies. When is MS going to fix this!?!

What type of account do you have? Out-of-office is for Exchange accounts only. We recommend using the 'vacation reply' service offered by many accounts - you'll need to log into the account online and configure it there. This way the responses are sent when you receive the message, not when you download it.

 
M

MMagallona

I am also having this exact issue.

Outlook 2007 / W7 64

Using Rules and Alerts, No Exchange.

When messages are received, this error is generated:

Rules in error

Cannot reply to message

Outlook then turns off the rule.
 
D

DHHJ

I am having the same issue with replying with a template. Regardless of how complex the rule is, all features, with the exception of the reply, seem to work without a problem. For some reason replying with a template just doesn't work.

I am using outlook 2007 on Windows 7 ultimate x64. Oddly, the rules were working yesterday, but I ran windows update today and the reply with template feature stopped working. I noticed a reference above that this issue was resolved, at one time, by reversing a specific SP2 update, but it doesn't work any longer? Really? Is a reference to a previous solution that is no longer valid even remotely helpful?"

I also had a problem with the archive feature inexplicably disappearing from the file menu following a " recommended" update.... I decided to try a system restore to a point prior to the update I noted above, and I did get the archive feature back. It appears that I had to choose between being able to archive or reply to email using a template. I guess I prefer the archive function, but I can't imagine that these tools were intended to be mutually exclusive!

Please MS, a real fix?

Yes, the .oft is created in plain text. There are plenty of posts advising on how to set up the functionality in the rule, but, unfortunately, there are no satisfactory answers, either from MS or other frustrated users of this buggy feature, that address the problems noted herein.
 
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