Outlook 2010 crashes upon opening email

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S

SteveCader

Outlook 2010 crashes upon opening the second email (and all subsequent)
 
S

Simon Darby UK

I have same issue:

Outlook 14 crashes upon opening a second email. I have multiple profiles, and the same happens in each of them. There is no error message, it simply, crashes, and restarts.
 
R

Roady [MVP]

What is logged to the Event Viewer about this?

Are you using the 32-bit or 64-bit version of Outlook?

Can you repro this issue in Outlook Safe Mode?

Start-> Run; outlook.exe /safe

(note the space in the command)

If it works now, your issue is most likely caused by an add-in.

Which add-ins do you have installed?

Disable them all and see if the issue still occurs. If not, you can enable them one-by-one to find the culprit. For details see;

http://www.msoutlook.info/question/88

Robert Sparnaaij

 
D

David Witteried

I think disabling the addin for Nuance PDF Converter Pro fixed the problem for me. Here is the event viewer message for the fault:

Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd

Faulting module name: OutlookAddin.dll, version: 6.0.9330.1557, time stamp: 0x4a4a20c0

Exception code: 0xc0000005

Fault offset: 0x00031a26

Faulting process id: 0x1428

Faulting application start time: 0x01cb0f53ff109c60

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Faulting module path: C:\Program Files (x86)\Common Files\ScanSoft Shared\PDF6\OutlookAddin.dll

Report Id: 4695a940-7b47-11df-b3ba-08002700c070

David Witteried
 
S

Sundance1979

I just installed Office 2010. Outlook will open, but as soon as I click on any email I get the message “Microsoft Outlook has stopped working.” Outlook then closes. I have disabled all the add-ins. I have started it in safe mode. I get the save error either way. I'm using Window 7 (32-bit). Anyone have any ideas on a fix?
 
B

Bill Hyde

I think disabling the addin for Nuance PDF Converter Pro fixed the problem for me. Here is the event viewer message for the fault:

Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd

Faulting module name: OutlookAddin.dll, version: 6.0.9330.1557, time stamp: 0x4a4a20c0

Exception code: 0xc0000005

Fault offset: 0x00031a26

Faulting process id: 0x1428

Faulting application start time: 0x01cb0f53ff109c60

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Faulting module path: C:\Program Files (x86)\Common Files\ScanSoft Shared\PDF6\OutlookAddin.dll

Report Id: 4695a940-7b47-11df-b3ba-08002700c070

David Witteried

I had the same experience. Outlook would crash every time I opened a new email item the first time. I got the same signature in the application event log. The crashes stopped when I removed the Nuance PDF Converter Pro 6.0 add-in. It seems it's not compatible. I searched the Nuance knowledge base but didn't find any reference to this problem.
 
M

Markhala

I think disabling the addin for Nuance PDF Converter Pro fixed the problem for me. Here is the event viewer message for the fault:

Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd

Faulting module name: OutlookAddin.dll, version: 6.0.9330.1557, time stamp: 0x4a4a20c0

Exception code: 0xc0000005

Fault offset: 0x00031a26

Faulting process id: 0x1428

Faulting application start time: 0x01cb0f53ff109c60

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Faulting module path: C:\Program Files (x86)\Common Files\ScanSoft Shared\PDF6\OutlookAddin.dll

Report Id: 4695a940-7b47-11df-b3ba-08002700c070

David Witteried

I had the same experience. Outlook would crash every time I opened a new email item the first time. I got the same signature in the application event log. The crashes stopped when I removed the Nuance PDF Converter Pro 6.0 add-in. It seems it's not compatible. I searched the Nuance knowledge base but didn't find any reference to this problem.

I was having Outlook 2010 exiting abruptly as well for the past 2 days I had it. Clean install.

It was very bad (almost once every other message) and it seemed to be mostly when I click Reply to a message or when I click the Send button after I have composed a reply.

Disabling the PDF Convertor 6.0 Outlook Add-In this morning seemed to have solved the problem so far......
 
M

Minutaur

I'm having the same error and now it is solved already by disabling the add ins.

Thanks a lot.
 
S

Sparky the Clown

Ditto. Uninstalling Nuance 6.0 got rid of the same problem.
 
L

luvaudiobooks

I have windows 2019 and Outlook 2010. Outlook opens then immediately crashes when I attempt to open any tab.
 
N

NosMorituri

Thank you. This also worked for me. I had to remove Nuance PDF Converter 6 and that did the trick. I'll pursue this with Nuance...

Tom Wunderle
 
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