Font size too large on received emails in outlook 2010

Status
Not open for further replies.
D

dbundock

When I receive an email the font size in the reading pane is excessivley large. This is causing HTML emails that contain images to break apart and become unreadable. The ctrl / scroll wheel zoom has no effect as this also zooms the images alongside the text. I am also running Outlook 2010 on another machine which is fine with all emails rendering correctly with the text at the correct size.
 
E

EricLegault

Are you sure you are not zoomed in beyond 100%? Look at the bottom right - there's a slider with - and + buttons to control the zoom in the Reading Pane.(P.S. Please don't forget to mark this post as an answer if it has helped you)

 
D

dbundock

Thanks for the reply but no the zoom is at 100%. Besides even if I change this to a lower zoom then it scales the whole email proportionatly including the images, therefore the emails still remain disjointed.
 
E

EricLegault

I'm stumped. Anyone else have any ideas?(P.S. Please don't forget to mark this post as an answer if it has helped you)

 
D

dbundock

So does anyone else have any ideas. I even tried uninstalling the entire Office suite and reinstalling it, but with still no effect.

:-(
 
S

Surya Prasad Vemulapalli

Try opening outlook in safe mode and check if it helps

To start outlook in safe mode hold the ctrl key and then click on the outlook icon .

If starting outlook in safe mode helps try search for a file by name views.dat and renaming it.
 
D

dbundock

Thanks Surya but still no joy.... No difference in starting in safe mode. I tried renaming the views.dat file anyway but this had no effect on the text size of the reading pane.
 
S

Surya Prasad Vemulapalli

Try the following steps and check if it helps.

Try creating a new profile in outlook and check if it helps. If the profile in corrupted creating a new profile would resolve the issue.

To create a new profile refer:www.support.microsoft.com/kb/829918
 
A

AussieSV

Hi dbundock, did you ever find a solution to this problem, I have a client that is also having a very simular issue. It was fine before he updated to outlook 2010. some parts of the email are normal size (ie signature) the main body comes in as a font of about arial 100..
 
P

p1nt

I am also experiencing this (highly annoying) issue. Some emails from some senders come in with a font of Arial 100.

I tried starting in safe mode, and that did not help.

Here's some images of the issue, if that helps you to understand the severity of the problem.

http://twitpic.com/2z2h4k

http://twitpic.com/2z2hca

Apparently many people with Outlook 2010 are having this issue, can you offer some advise or provide a fix as soon as possible?

Thanks

Joe
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I am also experiencing this (highly annoying) issue. Some emails from some senders come in with a font of Arial 100.

Is the font actually 100 pt or does it just look it? If HTML, check the message source; plain text is set in File, Options Mail, Stationery and Fonts. In almost every case I've seen, it was the zoom setting causing issues - although it looks like your zoom is set to 100%. (You could zoom down so it doesn't blast your eyes. :))

Is the message HTML or plain text? Cause #2 is a goofy point size for plain text in the font dialog - this usually only affects plain text since many HTML messages use CSS to control size.

 
R

Roady [MVP]

Picture 2 reveals that the message is in HTML format.

Is this issue reproducable always for the same senders or does it happen at random?

If this issue always happens for messages from the same senders, then I would expect something wrong at the sender's end. A common cause for HTML messages to become corrupted is because of virus scanners integrating with Outlook at either the sender's side or yours. See http://www.msoutlook.info/question/20

After disabling the virus scanner integration, ask the sender to send the message again.

Do you know which mail client the sender is using? Ask if the sender can send you a message via their web mail and see if it still happens now.

Robert Sparnaaij

 
P

p1nt

It is actually font size 100 pt (as opposed to 10pt). I can tell this because if I reply, I can edit the font settings. My zoom is at 100%, I tried playing with that already.

It appears it only happens with HTML messages, and only from certain senders. It may be that it only happens when there are embedded images in the email, but I can't say that with certainty.

THanks!
 
P

p1nt

It is reproduceable from certain senders. But it doesn't happen in all their emails, only certain ones.

The sender is mailing to multiple recipients, all of whom see the message normally (I'm the only 'pioneer' on Outlook 2010). The sender is using Outlook 2003.

I'll try disabling the virus scanner.

Thanks,

Joe
 
M

MobileTek Consulting

Hello,

Has anybody managed to find a workaround or resolution to this issue yet?

I can also confirm this problem comes occurs on 2 client computers running Win7Pro x64. Both have Office 2010 installed with all available updates. It's not the sender. This appears to be a Microsoft Outlook 2010 issue. I will contribute, however, for the record that both of these computers are running AVG Free.

Jason
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Hello,

Has anybody managed to find a workaround or resolution to this issue yet?

I can also confirm this problem comes occurs on 2 client computers running Win7Pro x64. Both have Office 2010 installed with all available updates. It's not the sender. This appears to be a Microsoft Outlook 2010 issue. I will contribute, however, for the record that both of these computers are running AVG Free.

Jason

Disable the AVG addin and test. Also opening Outlook in Safe mode. (Hold Ctrl as you click on the Outlook icon to start in Safe mode.) If the situtation is the same as p1nt's, something in outlook is actually changing the message source so you need to disable all addins and enable them one at a time to test.

We know AVG 2011 has some 'issues' with outlook - it may have more issues than previously known and for this reason, i would start with that. If it doesn't help with new messages, use safe mode and see if the problem returns. (AVG itself is fine, its the addin that enabled email scanning that is the problem.)

Note that messages already corrupted will not be fixed - but new messages should be ok.

 
H

hhscunesl

I have this problem as well. I am not running AVG 2011 but rather CA Security Center - free from RoadRunner. I have had the problem come in from AOL users as well as Outlook Exchange users. Incredibly frustrating.
 
R

Roady [MVP]

I have this problem as well. I am not running AVG 2011 but rather CA Security Center - free from RoadRunner. I have had the problem come in from AOL users as well as Outlook Exchange users. Incredibly frustrating.

The same troubleshooting step still applies; disable CA Security Center's Outlook integration component and try again (and then report back your findings here).

Robert Sparnaaij

 
S

susanb11

I have seen this on several computers. I think it occurs when Outlook 2010 receives email sent from a system running Outlook 2002. Don't have a fix, but I see this pattern. I could use a fix for this, too.
 
H

hhscunesl

Willing to try anything . . . just recently upgraded to Office 2010 and never had this problem with Office 2007.

How do you disable the CA Security Center Outlook integration? I looked on the Add-in tab and don't see anything there.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
J Microsoft Outlook 2007 Font Size Too Small Using Outlook 1
M Font Size Too Small When Replying and Sendig Emails on Outlook 2007 Using Outlook 1
e_a_g_l_e_p_i Adjusting font size in folders Using Outlook 1
S New Outlook Appointment - Select All Body Text and Change Font and Size Outlook VBA and Custom Forms 1
e_a_g_l_e_p_i Outlook 2010 How can I change the font size on right side appointment pane Using Outlook 12
B Change Font and Font size using VBA Outlook VBA and Custom Forms 9
T Outlook Contacts ... Changing Font Size, Style, Bold, etc. Using Outlook 2
CWM030 Call me old if you want. OL 2016 font size out of the box. Using Outlook 3
Rupert Dragwater Can't change font size Using Outlook 5
T "From" field font size in table list of emails Using Outlook 0
S Outlook 2007, windows 10 Font size Using Outlook 1
J Increase font size of message body Using Outlook 5
D Outlook 2007 e-mail header- How to set font & font size in received message headers ? Using Outlook 2
J Font size changed in new mail messages Using Outlook 5
O How to increase Font size in Outlook 2013 Using Outlook 1
P Outlook 2010 custom form olk control font size increases everytime form is published Outlook VBA and Custom Forms 1
D Point Size for Fonts in Custom Font Style (Outlook 2013) Using Outlook 0
F Font Size Contact List Using Outlook 1
M Why does my font size increases only when I reply to certain people? Using Outlook 3
Rupert Dragwater Cannot change font size Using Outlook 6
J How To Change Font Size For Folder Names on Navigation Pane in Outlook 2013 Using Outlook 1
W Screen Font Size Using Outlook 1
A Font size increases when forwarding emails Using Outlook 1
D size of font on incoming e-mail Using Outlook 1
W E-mails come back with messages with different font, size, line spacing. Using Outlook 3
M Outlook 2003 - New message font size different to signature Using Outlook 3
S display smaller font size for appointments in month view Using Outlook 2
K Font Sizing in Custom Form Regions for Contacts Outlook VBA and Custom Forms 1
N Help creating a VBA macro with conditional formatting to change the font color of all external emails to red Outlook VBA and Custom Forms 5
P Changing the font that the task view shows Using Outlook 5
S Customize the autocolor font choices for replying/forwarding messages Outlook VBA and Custom Forms 2
F Default font for notes in contacts Using Outlook 1
Marc2019 Outlook 2016 Font Problem Using Outlook 5
S Outlook 2010 unable to change default font Using Outlook 7
M Message list font changed after update Using Outlook 2
P Message List Font Changed Using Outlook 6
B Change font of reminder of an email header Outlook VBA and Custom Forms 3
R Setting font and color used when replying to an email Outlook VBA and Custom Forms 3
M Outlook 2016: Changing default font for Notes and Reading Pane Using Outlook 4
D font control by keyboard Using Outlook 2
M font format discrepancies with Quick Parts Using Outlook 1
Steven 2007 New PC vs Old PC - Micro Font on Inbound Emails :( Using Outlook 4
D Font in Reply is much larger than normal, how to reset ...? Using Outlook 4
O How to paste website content using a specific font and removing URLs Using Outlook 2
K Paste from Windows Clipboard then change font without losing formatting Outlook VBA and Custom Forms 1
S Default Font in body of Task Using Outlook 0
O VBA to Run Font Change on Outlook Startup Outlook VBA and Custom Forms 4
Diane Poremsky How to Change the Font used for Outlook's RSS Feeds Using Outlook 0
L Outlook 2007 Font Using Outlook 3
Rupert Dragwater unable to change font sizes in some replies Using Outlook 3

Similar threads

Top