Error 0x800700c1 when trying to send or receive email

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OrangeTab

I have been using Outlook 2007 (Office Enterprise 2007) with Windows 7 with no problem for many months. All of a sudden, I cannot send or receive emails and get error code 0x899700c1. I use Earthlink through Comcast and have been through troubleshooting with them and all of their system/settings are correct. I have deleted my account and then added it back with no resolution and cannot find any help information online that has suggestions that are relevant to this problem. Does anyone know how to correct this?
 
H

Hal Hostetler - Print-Imaging [MVP]

If you're running Norton's Email scanner, STRONGLY suspect it. Norton's email scanner is the single biggest email troublemaker on the planet, it causes far more email damage and system downtime that ANY malware it's supposed to keep out. Download and run the Norton Removal tool to completely get rid of it, then re-install it without any email scanning components and see if you still have the problem.

Why You Don't Need Your Anti-Virus Program to Scan Your E-Mail

Hal

www.kvoa.com -- KVOA Television, Tucson, AZ.

Live at Hot Licks - www.badnewsbluesband.com
 
O

OrangeTab

Thanks for the suggestion--it was worth a try but I still have the problem. I cannot even send a test email to myself. Other thoughts?
 
H

Hal Hostetler - Print-Imaging [MVP]

Have you tried running Office Diagnostics on it? The error code all by itself means:

0x800700C1 -2147024703 ERROR_BAD_EXE_FORMAT is not a valid Win32 application

Hal

www.kvoa.com -- KVOA Television, Tucson, AZ.

Live at Hot Licks - www.badnewsbluesband.com
 
O

OrangeTab

Office Diagnostics did find an error and corrected it--all seems to be working properly now. Thanks!
 
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