Outlook 2007/Vista 64/ "Cannot open the Outlook Window"

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Q

Q2xpZmZC

Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;

Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle

time scan" hang DURING an Outlook send/receive that was apparrently hung due

to Norton.

I have attempted several published fixes including Scanpst,

DeleteOutlookProfiles, running Outlook with /safe switch (same error),

uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile

and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery image?

Thanks,

Cliff
 
D

DL

Have you uninstalled Norton, then use the tool available on Norton web site

to completely remove?

"CliffB" <CliffB> wrote in message

news:4DF24070-B33A-409F-82A5-C18385FD6739@microsoft.com...
> Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
> Outlook;
> Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> time scan" hang DURING an Outlook send/receive that was apparrently hung
> due
> to Norton.

> I have attempted several published fixes including Scanpst,
> DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> uninstall/reinstall Outlook, turning Norton 2009 off during my process,
> etc.

> On reinstall (after running DeleteOutlookProfiles), I create a new profile
> and a new Outlook PST ... still receive the "cannot open..." error.

> Any further suggestions - hopefully short of resorting to my recovery
> image?

> Thanks,

> Cliff
 
Q

Q2xpZmZC

Thanks for the quick reply. No I have not ... primarily because the Norton

distribution was preloaded to this shiny new laptop which did not include a

Norton 2009 disk. Neither have I (yet) searched Norton for a linkage.

Cliff

"DL" wrote:


> Have you uninstalled Norton, then use the tool available on Norton web site
> to completely remove?

> "CliffB" <CliffB> wrote in message
> news:4DF24070-B33A-409F-82A5-C18385FD6739@microsoft.com...
> > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
> > Outlook;
> > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > time scan" hang DURING an Outlook send/receive that was apparrently hung
> > due
> > to Norton.
> > I have attempted several published fixes including Scanpst,
> > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > uninstall/reinstall Outlook, turning Norton 2009 off during my process,
> > etc.
> > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > and a new Outlook PST ... still receive the "cannot open..." error.
> > Any further suggestions - hopefully short of resorting to my recovery
> > image?
> > Thanks,
> > Cliff


>
 
D

DL

Uninstall it, via add/remove dialogue, or there maybe an uninstaller in the

Norton program files grouping.

Then clear temp files & reboot

Try checking Norton site for the completely remove utility, older versions

of Norton had such & I assume the same is true for your version

AV apps often cause problems when intergrated into Outlook

"CliffB" <CliffB> wrote in message

news:A21884B2-6FE7-40FE-9B29-CEF55CD9192A@microsoft.com...
> Thanks for the quick reply. No I have not ... primarily because the
> Norton
> distribution was preloaded to this shiny new laptop which did not include
> a
> Norton 2009 disk. Neither have I (yet) searched Norton for a linkage.

> Cliff

> "DL" wrote:
>
> > Have you uninstalled Norton, then use the tool available on Norton web
> > site
> > to completely remove?
>

>> "CliffB" <CliffB> wrote in message
> > news:4DF24070-B33A-409F-82A5-C18385FD6739@microsoft.com...
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
> > > Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009
> > > "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently
> > > hung
> > > due
> > > to Norton.
> >> > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process,
> > > etc.
> >> > On reinstall (after running DeleteOutlookProfiles), I create a new
> > > profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> >> > Any further suggestions - hopefully short of resorting to my recovery
> > > image?
> >> > Thanks,
> >> > Cliff

>

>
>>
 
Q

Q2xpZmZC

I did a complete Norton removal (using the removal tool on the Norton site)

under the guidance of a Norton rep via an Internet session. Outlook still

failed to start with same error dialog.

Again, deinstalled Outlook & ran DeleteOutlookProfiles. Reinstalled Norton.

Run Office repair. Reinstall Outlook and configured for a new PST.

Outlook still will not start ... displays "Cannot open the Outlook Window".

Cliff

"DL" wrote:


> Uninstall it, via add/remove dialogue, or there maybe an uninstaller in the
> Norton program files grouping.
> Then clear temp files & reboot
> Try checking Norton site for the completely remove utility, older versions
> of Norton had such & I assume the same is true for your version
> AV apps often cause problems when intergrated into Outlook

> "CliffB" <CliffB> wrote in message
> news:A21884B2-6FE7-40FE-9B29-CEF55CD9192A@microsoft.com...
> > Thanks for the quick reply. No I have not ... primarily because the
> > Norton
> > distribution was preloaded to this shiny new laptop which did not include
> > a
> > Norton 2009 disk. Neither have I (yet) searched Norton for a linkage.
> > Cliff
> > "DL" wrote:
> >
> >> Have you uninstalled Norton, then use the tool available on Norton web
> >> site
> >> to completely remove?
> >
> >> "CliffB" <CliffB> wrote in message
> >> news:4DF24070-B33A-409F-82A5-C18385FD6739@microsoft.com...
> >> > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
> >> > Outlook;
> >> > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009
> >> > "idle
> >> > time scan" hang DURING an Outlook send/receive that was apparrently
> >> > hung
> >> > due
> >> > to Norton.
> >> >> > I have attempted several published fixes including Scanpst,
> >> > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> >> > uninstall/reinstall Outlook, turning Norton 2009 off during my process,
> >> > etc.
> >> >> > On reinstall (after running DeleteOutlookProfiles), I create a new
> >> > profile
> >> > and a new Outlook PST ... still receive the "cannot open..." error.
> >> >> > Any further suggestions - hopefully short of resorting to my recovery
> >> > image?
> >> >> > Thanks,
> >> >> > Cliff
> >
> >
> >>


>
 
D

DL

Don't reinstall Norton!

With Norton completely removed from your system, then set about repairing /

configuring outlook

Uninstalling Outlook, rarely cures a problem that Office Diagnostics wont

fix

"CliffB" <CliffB> wrote in message

news:234E1473-0CC1-4C05-8057-7C66C88986E6@microsoft.com...
> I did a complete Norton removal (using the removal tool on the Norton site)
> under the guidance of a Norton rep via an Internet session. Outlook still
> failed to start with same error dialog.

> Again, deinstalled Outlook & ran DeleteOutlookProfiles. Reinstalled
> Norton.
> Run Office repair. Reinstall Outlook and configured for a new PST.

> Outlook still will not start ... displays "Cannot open the Outlook
> Window".

> Cliff

> "DL" wrote:
>
> > Uninstall it, via add/remove dialogue, or there maybe an uninstaller in
> > the
> > Norton program files grouping.
> > Then clear temp files & reboot
> > Try checking Norton site for the completely remove utility, older
> > versions
> > of Norton had such & I assume the same is true for your version
> > AV apps often cause problems when intergrated into Outlook
>

>> "CliffB" <CliffB> wrote in message
> > news:A21884B2-6FE7-40FE-9B29-CEF55CD9192A@microsoft.com...
> > > Thanks for the quick reply. No I have not ... primarily because the
> > > Norton
> > > distribution was preloaded to this shiny new laptop which did not
> > > include
> > > a
> > > Norton 2009 disk. Neither have I (yet) searched Norton for a linkage.
> >> > Cliff
> >> > "DL" wrote:
> >> >> Have you uninstalled Norton, then use the tool available on Norton web
> > >> site
> > >> to completely remove?
> > >
>> >> "CliffB" <CliffB> wrote in message
> > >> news:4DF24070-B33A-409F-82A5-C18385FD6739@microsoft.com...
> > >> > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
> > >> > Outlook;
> > >> > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009
> > >> > "idle
> > >> > time scan" hang DURING an Outlook send/receive that was apparrently
> > >> > hung
> > >> > due
> > >> > to Norton.
> > >>> >> > I have attempted several published fixes including Scanpst,
> > >> > DeleteOutlookProfiles, running Outlook with /safe switch (same
> > >> > error),
> > >> > uninstall/reinstall Outlook, turning Norton 2009 off during my
> > >> > process,
> > >> > etc.
> > >>> >> > On reinstall (after running DeleteOutlookProfiles), I create a new
> > >> > profile
> > >> > and a new Outlook PST ... still receive the "cannot open..." error.
> > >>> >> > Any further suggestions - hopefully short of resorting to my
> > >> > recovery
> > >> > image?
> > >>> >> > Thanks,
> > >>> >> > Cliff
> > >
>> >
>> >>

>

>
>>
 
Q

Q2xpZmZC

With Norton completely removed bythe published Norton removal tool;all

profiles had been removed with the DeleteOutlookProfiles utility; Outlook was

installed from the control panel/resident .cab files; installation was

successful; initial invocation of Outlook configured a profile and

successfully 'tested' to my ISP mail; configuration process indicated a new

> .pst was being created; THEN displayed "cannot open Outlook window".

Confirming, Norton has been removed and error still occurs.

I guess I am now hoping for a registry hack or something to avoid rebuilding

the system from the recovery media.

thanks...

"DL" wrote:


> Don't reinstall Norton!
> With Norton completely removed from your system, then set about repairing /
> configuring outlook
> Uninstalling Outlook, rarely cures a problem that Office Diagnostics wont
> fix

> "CliffB" <CliffB> wrote in message
> news:234E1473-0CC1-4C05-8057-7C66C88986E6@microsoft.com...
> >I did a complete Norton removal (using the removal tool on the Norton site)
> > under the guidance of a Norton rep via an Internet session. Outlook still
> > failed to start with same error dialog.
> > Again, deinstalled Outlook & ran DeleteOutlookProfiles. Reinstalled
> > Norton.
> > Run Office repair. Reinstall Outlook and configured for a new PST.
> > Outlook still will not start ... displays "Cannot open the Outlook
> > Window".
> > Cliff
> > "DL" wrote:
> >
> >> Uninstall it, via add/remove dialogue, or there maybe an uninstaller in
> >> the
> >> Norton program files grouping.
> >> Then clear temp files & reboot
> >> Try checking Norton site for the completely remove utility, older
> >> versions
> >> of Norton had such & I assume the same is true for your version
> >> AV apps often cause problems when intergrated into Outlook
> >
> >> "CliffB" <CliffB> wrote in message
> >> news:A21884B2-6FE7-40FE-9B29-CEF55CD9192A@microsoft.com...
> >> > Thanks for the quick reply. No I have not ... primarily because the
> >> > Norton
> >> > distribution was preloaded to this shiny new laptop which did not
> >> > include
> >> > a
> >> > Norton 2009 disk. Neither have I (yet) searched Norton for a linkage.
> >> >> > Cliff
> >> >> > "DL" wrote:
> >> >> >> Have you uninstalled Norton, then use the tool available on Norton web
> >> >> site
> >> >> to completely remove?
> >> >
> >> >> "CliffB" <CliffB> wrote in message
> >> >> news:4DF24070-B33A-409F-82A5-C18385FD6739@microsoft.com...
> >> >> > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
> >> >> > Outlook;
> >> >> > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009
> >> >> > "idle
> >> >> > time scan" hang DURING an Outlook send/receive that was apparrently
> >> >> > hung
> >> >> > due
> >> >> > to Norton.
> >> >> >> >> > I have attempted several published fixes including Scanpst,
> >> >> > DeleteOutlookProfiles, running Outlook with /safe switch (same
> >> >> > error),
> >> >> > uninstall/reinstall Outlook, turning Norton 2009 off during my
> >> >> > process,
> >> >> > etc.
> >> >> >> >> > On reinstall (after running DeleteOutlookProfiles), I create a new
> >> >> > profile
> >> >> > and a new Outlook PST ... still receive the "cannot open..." error.
> >> >> >> >> > Any further suggestions - hopefully short of resorting to my
> >> >> > recovery
> >> >> > image?
> >> >> >> >> > Thanks,
> >> >> >> >> > Cliff
> >> >
> >> >
> >> >
> >
> >
> >>


>
 
R

RGFuIFRob21hcw

Hi CliffB,

I've experienced the same symptoms since yesterday, though I'm not running

Norton: Yesterday, outlook and vs2008 appeared to hang at the same time

(similar to what you are describing) and I couldn't even terminate the

processes via task manager.

I did a hard-reset and this morning I'm getting the exact message you are.

I've tried the whole uninstall this, fix that routine and getting nowhere

fast. It would be nice if the event log had something more substantial in it

to help in diagnosis.

I'm on win2k8 server (64-bit). Any news on a solution apart from the most

brutal options (clean install) yet?

Thanks

-- Dan

"CliffB" wrote:


> Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> time scan" hang DURING an Outlook send/receive that was apparrently hung due
> to Norton.

> I have attempted several published fixes including Scanpst,
> DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

> On reinstall (after running DeleteOutlookProfiles), I create a new profile
> and a new Outlook PST ... still receive the "cannot open..." error.

> Any further suggestions - hopefully short of resorting to my recovery image?

> Thanks,

> Cliff
 
Q

Q2xpZmZC

Since I have a second machine, I have been living with the issue on my Vista

machine. I have not heard any 'fixes' although it seems there are more

reports like ours.

Resisting a complete rebuild ...

Cliff

"CliffB" wrote:


> Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> time scan" hang DURING an Outlook send/receive that was apparrently hung due
> to Norton.

> I have attempted several published fixes including Scanpst,
> DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

> On reinstall (after running DeleteOutlookProfiles), I create a new profile
> and a new Outlook PST ... still receive the "cannot open..." error.

> Any further suggestions - hopefully short of resorting to my recovery image?

> Thanks,

> Cliff
 
R

RGFuIFRob21hcw

Ok mate, I got it going...

Now this is a bit vague because I was trying to reset everything but the

process was:

1) Removed my ost (yes I'm using exchange) - well I renamed it

outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and

renamed my archive folder in C:\Documents and Settings\USERNAME\Local

Settings\Application Data\Microsoft\Outlook

2) Uninstalled all addins

3) found this page and started playing with no success

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

Clears and regenerates the Navigation Pane for the current profile. Removes

all Shortcuts and Favorite Folders. Has the same effect as deleting

profilename.xml in your user directory.

After this, I was able to get back into outlook!

The only clue as to why this may have worked is because when I got the

problem, another XML file on my machine (required to run one of my

development programs) had also become corrupted - I can only guess that

perhaps the profilename.xml possibly became corrupted in a similar kind of

way...

I'm really sorry I cannot give any more detail: I've been effectively

button-mashing (ok, running varous command-line switches mainly to do with

"cleaning" stuff) but it only worked once this switch was executed.

It may be a combination or specifically this switch, but I hope this

provides a little bit of a clue...

-- Dan

"CliffB" wrote:


> Since I have a second machine, I have been living with the issue on my Vista
> machine. I have not heard any 'fixes' although it seems there are more
> reports like ours.

> Resisting a complete rebuild ...

> Cliff

> "CliffB" wrote:
>
> > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > to Norton.
> > I have attempted several published fixes including Scanpst,
> > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > and a new Outlook PST ... still receive the "cannot open..." error.
> > Any further suggestions - hopefully short of resorting to my recovery image?
> > Thanks,
> > Cliff
 
Q

Q2xpZmZC

You are 'The Man'!

This is farther into Windows stuff than I usually go ... profilename.xml was

not something of which I was aware.

Outlook.exe /resetnavpane appears to have resolved the problem.

Thanks VERY Much!

CliffB

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
Q

Q2xpZmZC

You are 'The Man'!

This is farther into Windows stuff than I usually go ... profilename.xml was

not something of which I was aware.

Outlook.exe /resetnavpane appears to have resolved the problem.

Thanks VERY Much!

CliffB

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
T

TWlkZGxlIENoaWxk

Your suggestion: 'UNTIL I ran Outlook.exe /resetnavpane' worked very well for

me.

Thank you very Much!

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
Q

Q2hhZEg

i am running Outlook 2007 and ran into this issue today for no apparent

reason. I rebooted my machine after a short internet outage, and BAM! "Cannot

open outlook..."

Under deadline, I Frantically started Googling the problem finding that most

people were donig uninstalls, system restores, and many other time consuming

cannibalistic things to try and fix the issue.

Then I found this post... within 10 seconds of reading and typing

Outlook.exe /resetnavpane i was back in business without the headache of

smoking 1/2 my machine to fix the problem.

Dan... the next time I am out at the pub, i will raise a glass for you my

friend.

Thank you very much.

ChadH

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
T

TWlrZURF

Dan,

You sure saved my sanity with this solution. Great find. Thanks!

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
R

RmlzaFNsYXBwZXI

Dan, you are a steely-eyed, missile man! I was approaching 24 hours of being

into this problem (i.e. "Cannot open the Outlook Window"), when I found this

thread. I am running Outlook 2007/Vista 32/Ultimate/, and started getting

that message after a system hang yesterday. Like Cliff and others, I had

tried EVERYTHING to get this fixed, but nothing solved the problem, until I

found your post, Dan. So, as you suggested, I ran: "Outlook.exe

/resetnavpane" and it fixed my Outlook problem too! Thank you very much for

posting the problem (Cliff) and the solution (Dan).

Regards,
 
T

TnVyZ2xl

Dan,

Same issue this morning, out of the blue, no reason why, works fine on my

wife's log in,cannot open on mine. used your resetnavpane and all sorted!

many regards

"MikeDE" wrote:


> Dan,
> You sure saved my sanity with this solution. Great find. Thanks!

> "Dan Thomas" wrote:
>
> > Ok mate, I got it going...
> > Now this is a bit vague because I was trying to reset everything but the
> > process was:
> > 1) Removed my ost (yes I'm using exchange) - well I renamed it
> > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> > renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> > Settings\Application Data\Microsoft\Outlook
> > 2) Uninstalled all addins
> > 3) found this page and started playing with no success
> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
> > ... UNTIL I ran Outlook.exe /resetnavpane
> > Clears and regenerates the Navigation Pane for the current profile. Removes
> > all Shortcuts and Favorite Folders. Has the same effect as deleting
> > profilename.xml in your user directory.
> > After this, I was able to get back into outlook!
> > The only clue as to why this may have worked is because when I got the
> > problem, another XML file on my machine (required to run one of my
> > development programs) had also become corrupted - I can only guess that
> > perhaps the profilename.xml possibly became corrupted in a similar kind of
> > way...
> > I'm really sorry I cannot give any more detail: I've been effectively
> > button-mashing (ok, running varous command-line switches mainly to do with
> > "cleaning" stuff) but it only worked once this switch was executed.
> > It may be a combination or specifically this switch, but I hope this
> > provides a little bit of a clue...
> > -- Dan
> > "CliffB" wrote:
> >
> > > Since I have a second machine, I have been living with the issue on my Vista
> > > machine. I have not heard any 'fixes' although it seems there are more
> > > reports like ours.
> > > > Resisting a complete rebuild ...
> > > > Cliff
> > > > "CliffB" wrote:
> > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > > to Norton.
> > > > > > I have attempted several published fixes including Scanpst,
> > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > > > Thanks,
> > > > > > Cliff
 
D

dejanr

Same issue on my father's computer, outlook.exe /resetnavpane cured

it.

It probably happened after Vista SP2 installed.
 
Q

Q2xpZmZC

Not completely, the original problem was reported prior to installing Vista

SP2. That being said ... it may very well be a 'recent' update that is also

in SP2.

Cliff

"dejanr" wrote:


> Same issue on my father's computer, outlook.exe /resetnavpane cured
> it.

> It probably happened after Vista SP2 installed.
>
 
D

d2lnZ2xlcg

Dan Thomas = Genius...

"MikeDE" wrote:


> Dan,
> You sure saved my sanity with this solution. Great find. Thanks!

> "Dan Thomas" wrote:
>
> > Ok mate, I got it going...
> > Now this is a bit vague because I was trying to reset everything but the
> > process was:
> > 1) Removed my ost (yes I'm using exchange) - well I renamed it
> > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> > renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> > Settings\Application Data\Microsoft\Outlook
> > 2) Uninstalled all addins
> > 3) found this page and started playing with no success
> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
> > ... UNTIL I ran Outlook.exe /resetnavpane
> > Clears and regenerates the Navigation Pane for the current profile. Removes
> > all Shortcuts and Favorite Folders. Has the same effect as deleting
> > profilename.xml in your user directory.
> > After this, I was able to get back into outlook!
> > The only clue as to why this may have worked is because when I got the
> > problem, another XML file on my machine (required to run one of my
> > development programs) had also become corrupted - I can only guess that
> > perhaps the profilename.xml possibly became corrupted in a similar kind of
> > way...
> > I'm really sorry I cannot give any more detail: I've been effectively
> > button-mashing (ok, running varous command-line switches mainly to do with
> > "cleaning" stuff) but it only worked once this switch was executed.
> > It may be a combination or specifically this switch, but I hope this
> > provides a little bit of a clue...
> > -- Dan
> > "CliffB" wrote:
> >
> > > Since I have a second machine, I have been living with the issue on my Vista
> > > machine. I have not heard any 'fixes' although it seems there are more
> > > reports like ours.
> > > > Resisting a complete rebuild ...
> > > > Cliff
> > > > "CliffB" wrote:
> > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > > to Norton.
> > > > > > I have attempted several published fixes including Scanpst,
> > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > > > Thanks,
> > > > > > Cliff
 
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