Outlook 2007/Vista 64/ "Cannot open the Outlook Window"

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S

SkdKQkM

Dude, you ARE the man! Thank you so much! I'm running McAfee, and hadn't

installed anything and all of a sudden got the message, too. Tried most

everything then came to MS's site and found your post, ran the outlook.exe

/resetnavpane and BAM! Outlook was working again! Again, thanks so much. I,

too, was resisting a full rebuild.

John

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
V

VGFyZ2V0IERyb25l

Thank you very, very much!

I don't know why the "Office diagnostics" can't solve this, nor why so many

people seem to be hitting this bug recently (perhaps a Vista 64 update made

it hiccup?) But whatever, you found the magic and shared it with the rest of

us, so thanks again!

John

"Dan Thomas" wrote:

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!
>
 
J

jvdh26

I also have Outlook 2007 running and had the same error occurring. I'm not

running Vista but XP, but your suggestion to run Outlook.exe /resetnavpane

fixed it instantly. My system was running fine prior. The only thing was my

system had been taken down the last few days by power outages.

Thank you for posting this as I was not looking forward to all the other

suggestions that numerous others had tried.

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
L

Lee

Dan Thomas! Thank you so much! Stupid #%$&!*^ outlook ruined my day, and I

came across this post! All I can say is Thank you.

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
P

PeterE

Hi Dan,

where do I type in outlook.exe/resetnavpane ?? I tried it at the command

prompt, but no luck. It seems like everyone else knows where to use this

command, but I do not.

Thanks for your help,

Peter

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
J

JimF

Hi PeterE

You use the command prompt but have to use chdir command to go to the same

directory as the Outlook.exe file and then type in outlook.exe/resetnavpane.

"PeterE" wrote:


> Hi Dan,

> where do I type in outlook.exe/resetnavpane ?? I tried it at the command
> prompt, but no luck. It seems like everyone else knows where to use this
> command, but I do not.

> Thanks for your help,
> Peter

> "Dan Thomas" wrote:
>
> > Ok mate, I got it going...
> > Now this is a bit vague because I was trying to reset everything but the
> > process was:
> > 1) Removed my ost (yes I'm using exchange) - well I renamed it
> > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> > renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> > Settings\Application Data\Microsoft\Outlook
> > 2) Uninstalled all addins
> > 3) found this page and started playing with no success
> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
> > ... UNTIL I ran Outlook.exe /resetnavpane
> > Clears and regenerates the Navigation Pane for the current profile. Removes
> > all Shortcuts and Favorite Folders. Has the same effect as deleting
> > profilename.xml in your user directory.
> > After this, I was able to get back into outlook!
> > The only clue as to why this may have worked is because when I got the
> > problem, another XML file on my machine (required to run one of my
> > development programs) had also become corrupted - I can only guess that
> > perhaps the profilename.xml possibly became corrupted in a similar kind of
> > way...
> > I'm really sorry I cannot give any more detail: I've been effectively
> > button-mashing (ok, running varous command-line switches mainly to do with
> > "cleaning" stuff) but it only worked once this switch was executed.
> > It may be a combination or specifically this switch, but I hope this
> > provides a little bit of a clue...
> > -- Dan
> > "CliffB" wrote:
> >
> > > Since I have a second machine, I have been living with the issue on my Vista
> > > machine. I have not heard any 'fixes' although it seems there are more
> > > reports like ours.
> > > > Resisting a complete rebuild ...
> > > > Cliff
> > > > "CliffB" wrote:
> > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > > to Norton.
> > > > > > I have attempted several published fixes including Scanpst,
> > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > > > Thanks,
> > > > > > Cliff
 
P

PeterE

Hi Jim,

I do not know how to use chdir. I typed it in at the command prompt, and it

brings me back to the same place I started. Is there something else I should

be doing?

Thanks

"JimF" wrote:


> Hi PeterE
> You use the command prompt but have to use chdir command to go to the same
> directory as the Outlook.exe file and then type in outlook.exe/resetnavpane.

> "PeterE" wrote:
>
> > Hi Dan,
> > where do I type in outlook.exe/resetnavpane ?? I tried it at the command
> > prompt, but no luck. It seems like everyone else knows where to use this
> > command, but I do not.
> > Thanks for your help,
> > Peter
> > "Dan Thomas" wrote:
> >
> > > Ok mate, I got it going...
> > > > Now this is a bit vague because I was trying to reset everything but the
> > > process was:
> > > > 1) Removed my ost (yes I'm using exchange) - well I renamed it
> > > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> > > renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> > > Settings\Application Data\Microsoft\Outlook
> > > 2) Uninstalled all addins
> > > 3) found this page and started playing with no success
> > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
> > > > ... UNTIL I ran Outlook.exe /resetnavpane
> > > > Clears and regenerates the Navigation Pane for the current profile. Removes
> > > all Shortcuts and Favorite Folders. Has the same effect as deleting
> > > profilename.xml in your user directory.
> > > > After this, I was able to get back into outlook!
> > > > The only clue as to why this may have worked is because when I got the
> > > problem, another XML file on my machine (required to run one of my
> > > development programs) had also become corrupted - I can only guess that
> > > perhaps the profilename.xml possibly became corrupted in a similar kind of
> > > way...
> > > > I'm really sorry I cannot give any more detail: I've been effectively
> > > button-mashing (ok, running varous command-line switches mainly to do with
> > > "cleaning" stuff) but it only worked once this switch was executed.
> > > > It may be a combination or specifically this switch, but I hope this
> > > provides a little bit of a clue...
> > > > -- Dan
> > > > "CliffB" wrote:
> > > > > Since I have a second machine, I have been living with the issue on my Vista
> > > > machine. I have not heard any 'fixes' although it seems there are more
> > > > reports like ours.
> > > > > > Resisting a complete rebuild ...
> > > > > > Cliff
> > > > > > "CliffB" wrote:
> > > > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > > > to Norton.
> > > > > > > > I have attempted several published fixes including Scanpst,
> > > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > > > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > > > > > Thanks,
> > > > > > > > Cliff
 
B

barbotus

Dan,

This was extremely helpful. I found this string first and was back up in

less than 5 minutes! Excellent work!
 
J

JEAN-LOUIS-CASSIS

FANTASTIC. It saved my day...just solved the problem.

Thanks and regards,

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
T

Tom Jelen tomjelenlandscapes@comcast.

Outlook.exe /resetnavpane

appears to have resolved the problem.

start paste and hit run

but when trying to open a new mail I now get the message that I do not have

the appropriate premission to do that operation

wow what idiot wrote the office program? its just a fancy way to send

email made difficult and I was stupid enough to purchase this program .

next time Im pruchasing an apple and throwning all this microsoft crap away

I have had it
 
T

Tom Jelen tomjelenlandscapes@comcast.

chad did you try to open a New Mail error

"ChadH" wrote:


> i am running Outlook 2007 and ran into this issue today for no apparent
> reason. I rebooted my machine after a short internet outage, and BAM! "Cannot
> open outlook..."

> Under deadline, I Frantically started Googling the problem finding that most
> people were donig uninstalls, system restores, and many other time consuming
> cannibalistic things to try and fix the issue.

> Then I found this post... within 10 seconds of reading and typing
> Outlook.exe /resetnavpane i was back in business without the headache of
> smoking 1/2 my machine to fix the problem.

> Dan... the next time I am out at the pub, i will raise a glass for you my
> friend.

> Thank you very much.

> ChadH

> "Dan Thomas" wrote:
>
> > Ok mate, I got it going...
> > Now this is a bit vague because I was trying to reset everything but the
> > process was:
> > 1) Removed my ost (yes I'm using exchange) - well I renamed it
> > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> > renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> > Settings\Application Data\Microsoft\Outlook
> > 2) Uninstalled all addins
> > 3) found this page and started playing with no success
> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
> > ... UNTIL I ran Outlook.exe /resetnavpane
> > Clears and regenerates the Navigation Pane for the current profile. Removes
> > all Shortcuts and Favorite Folders. Has the same effect as deleting
> > profilename.xml in your user directory.
> > After this, I was able to get back into outlook!
> > The only clue as to why this may have worked is because when I got the
> > problem, another XML file on my machine (required to run one of my
> > development programs) had also become corrupted - I can only guess that
> > perhaps the profilename.xml possibly became corrupted in a similar kind of
> > way...
> > I'm really sorry I cannot give any more detail: I've been effectively
> > button-mashing (ok, running varous command-line switches mainly to do with
> > "cleaning" stuff) but it only worked once this switch was executed.
> > It may be a combination or specifically this switch, but I hope this
> > provides a little bit of a clue...
> > -- Dan
> > "CliffB" wrote:
> >
> > > Since I have a second machine, I have been living with the issue on my Vista
> > > machine. I have not heard any 'fixes' although it seems there are more
> > > reports like ours.
> > > > Resisting a complete rebuild ...
> > > > Cliff
> > > > "CliffB" wrote:
> > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > > to Norton.
> > > > > > I have attempted several published fixes including Scanpst,
> > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > > > Thanks,
> > > > > > Cliff
 
R

Rod

Dan - you are a star! Don't know how you got there but I'd already wasted

hours on the 'Fix it' and deleting profiles. Thank you so much,

Rod

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
R

Roseville

Unbelievable!!!!!!!!!!!!!

Hours spent try to google the problem. reinstall outlook. patch download.

Then your blog...... 10 secs ..... FIXED THANK YOU VERY MUCH>!!!!!

"ChadH" wrote:


> i am running Outlook 2007 and ran into this issue today for no apparent
> reason. I rebooted my machine after a short internet outage, and BAM! "Cannot
> open outlook..."

> Under deadline, I Frantically started Googling the problem finding that most
> people were donig uninstalls, system restores, and many other time consuming
> cannibalistic things to try and fix the issue.

> Then I found this post... within 10 seconds of reading and typing
> Outlook.exe /resetnavpane i was back in business without the headache of
> smoking 1/2 my machine to fix the problem.

> Dan... the next time I am out at the pub, i will raise a glass for you my
> friend.

> Thank you very much.

> ChadH

> "Dan Thomas" wrote:
>
> > Ok mate, I got it going...
> > Now this is a bit vague because I was trying to reset everything but the
> > process was:
> > 1) Removed my ost (yes I'm using exchange) - well I renamed it
> > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> > renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> > Settings\Application Data\Microsoft\Outlook
> > 2) Uninstalled all addins
> > 3) found this page and started playing with no success
> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
> > ... UNTIL I ran Outlook.exe /resetnavpane
> > Clears and regenerates the Navigation Pane for the current profile. Removes
> > all Shortcuts and Favorite Folders. Has the same effect as deleting
> > profilename.xml in your user directory.
> > After this, I was able to get back into outlook!
> > The only clue as to why this may have worked is because when I got the
> > problem, another XML file on my machine (required to run one of my
> > development programs) had also become corrupted - I can only guess that
> > perhaps the profilename.xml possibly became corrupted in a similar kind of
> > way...
> > I'm really sorry I cannot give any more detail: I've been effectively
> > button-mashing (ok, running varous command-line switches mainly to do with
> > "cleaning" stuff) but it only worked once this switch was executed.
> > It may be a combination or specifically this switch, but I hope this
> > provides a little bit of a clue...
> > -- Dan
> > "CliffB" wrote:
> >
> > > Since I have a second machine, I have been living with the issue on my Vista
> > > machine. I have not heard any 'fixes' although it seems there are more
> > > reports like ours.
> > > > Resisting a complete rebuild ...
> > > > Cliff
> > > > "CliffB" wrote:
> > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > > to Norton.
> > > > > > I have attempted several published fixes including Scanpst,
> > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > > > Thanks,
> > > > > > Cliff
 
D

deshmv

Worked for me too! great stuff!

"ChadH" wrote:


> i am running Outlook 2007 and ran into this issue today for no apparent
> reason. I rebooted my machine after a short internet outage, and BAM! "Cannot
> open outlook..."

> Under deadline, I Frantically started Googling the problem finding that most
> people were donig uninstalls, system restores, and many other time consuming
> cannibalistic things to try and fix the issue.

> Then I found this post... within 10 seconds of reading and typing
> Outlook.exe /resetnavpane i was back in business without the headache of
> smoking 1/2 my machine to fix the problem.

> Dan... the next time I am out at the pub, i will raise a glass for you my
> friend.

> Thank you very much.

> ChadH

> "Dan Thomas" wrote:
>
> > Ok mate, I got it going...
> > Now this is a bit vague because I was trying to reset everything but the
> > process was:
> > 1) Removed my ost (yes I'm using exchange) - well I renamed it
> > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> > renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> > Settings\Application Data\Microsoft\Outlook
> > 2) Uninstalled all addins
> > 3) found this page and started playing with no success
> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
> > ... UNTIL I ran Outlook.exe /resetnavpane
> > Clears and regenerates the Navigation Pane for the current profile. Removes
> > all Shortcuts and Favorite Folders. Has the same effect as deleting
> > profilename.xml in your user directory.
> > After this, I was able to get back into outlook!
> > The only clue as to why this may have worked is because when I got the
> > problem, another XML file on my machine (required to run one of my
> > development programs) had also become corrupted - I can only guess that
> > perhaps the profilename.xml possibly became corrupted in a similar kind of
> > way...
> > I'm really sorry I cannot give any more detail: I've been effectively
> > button-mashing (ok, running varous command-line switches mainly to do with
> > "cleaning" stuff) but it only worked once this switch was executed.
> > It may be a combination or specifically this switch, but I hope this
> > provides a little bit of a clue...
> > -- Dan
> > "CliffB" wrote:
> >
> > > Since I have a second machine, I have been living with the issue on my Vista
> > > machine. I have not heard any 'fixes' although it seems there are more
> > > reports like ours.
> > > > Resisting a complete rebuild ...
> > > > Cliff
> > > > "CliffB" wrote:
> > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > > to Norton.
> > > > > > I have attempted several published fixes including Scanpst,
> > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > > > Thanks,
> > > > > > Cliff
 
M

mleier

How does one "run" Outlook.exe /resetnavpane?

Thanks

"ChadH" wrote:


> i am running Outlook 2007 and ran into this issue today for no apparent
> reason. I rebooted my machine after a short internet outage, and BAM! "Cannot
> open outlook..."

> Under deadline, I Frantically started Googling the problem finding that most
> people were donig uninstalls, system restores, and many other time consuming
> cannibalistic things to try and fix the issue.

> Then I found this post... within 10 seconds of reading and typing
> Outlook.exe /resetnavpane i was back in business without the headache of
> smoking 1/2 my machine to fix the problem.

> Dan... the next time I am out at the pub, i will raise a glass for you my
> friend.

> Thank you very much.

> ChadH

> "Dan Thomas" wrote:
>
> > Ok mate, I got it going...
> > Now this is a bit vague because I was trying to reset everything but the
> > process was:
> > 1) Removed my ost (yes I'm using exchange) - well I renamed it
> > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> > renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> > Settings\Application Data\Microsoft\Outlook
> > 2) Uninstalled all addins
> > 3) found this page and started playing with no success
> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
> > ... UNTIL I ran Outlook.exe /resetnavpane
> > Clears and regenerates the Navigation Pane for the current profile. Removes
> > all Shortcuts and Favorite Folders. Has the same effect as deleting
> > profilename.xml in your user directory.
> > After this, I was able to get back into outlook!
> > The only clue as to why this may have worked is because when I got the
> > problem, another XML file on my machine (required to run one of my
> > development programs) had also become corrupted - I can only guess that
> > perhaps the profilename.xml possibly became corrupted in a similar kind of
> > way...
> > I'm really sorry I cannot give any more detail: I've been effectively
> > button-mashing (ok, running varous command-line switches mainly to do with
> > "cleaning" stuff) but it only worked once this switch was executed.
> > It may be a combination or specifically this switch, but I hope this
> > provides a little bit of a clue...
> > -- Dan
> > "CliffB" wrote:
> >
> > > Since I have a second machine, I have been living with the issue on my Vista
> > > machine. I have not heard any 'fixes' although it seems there are more
> > > reports like ours.
> > > > Resisting a complete rebuild ...
> > > > Cliff
> > > > "CliffB" wrote:
> > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > > to Norton.
> > > > > > I have attempted several published fixes including Scanpst,
> > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > > > Thanks,
> > > > > > Cliff
 

Brian Tillman

Senior Member
"mleier" <mleier> wrote in message

news:4AB2F063-A03E-455C-AC1B-9127DC1BBA05@microsoft.com...


> How does one "run" Outlook.exe /resetnavpane?


Start>Run (XP) or Start>Search (Vista)

--
 
F

Fauzi

Thanks a lot Dan, this problem realy made me crazy i spend that past two days

trying to slove it out till I found your solution.

Thanks a lot.

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
C

Coxy

Dan,

I gotta say you have made me a very happy chappy right now - I was getting

the same error & have tried all day to work out how i was going to get my

outlook working again, as i am 6hrs drive from home & did not have the Office

discs with me & all my add/remove programs options was telling me was that my

installation was corrupt.

Thanks heaps - next time i will come here & look for the exact error that

microsoft spits out, as i probably should have done in the first place. You

live & learn, but again, I cannot exprees enough thanks!

Cheers,

Coxy

"ChadH" wrote:


> i am running Outlook 2007 and ran into this issue today for no apparent
> reason. I rebooted my machine after a short internet outage, and BAM! "Cannot
> open outlook..."

> Under deadline, I Frantically started Googling the problem finding that most
> people were donig uninstalls, system restores, and many other time consuming
> cannibalistic things to try and fix the issue.

> Then I found this post... within 10 seconds of reading and typing
> Outlook.exe /resetnavpane i was back in business without the headache of
> smoking 1/2 my machine to fix the problem.

> Dan... the next time I am out at the pub, i will raise a glass for you my
> friend.

> Thank you very much.

> ChadH

> "Dan Thomas" wrote:
>
> > Ok mate, I got it going...
> > Now this is a bit vague because I was trying to reset everything but the
> > process was:
> > 1) Removed my ost (yes I'm using exchange) - well I renamed it
> > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> > renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> > Settings\Application Data\Microsoft\Outlook
> > 2) Uninstalled all addins
> > 3) found this page and started playing with no success
> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
> > ... UNTIL I ran Outlook.exe /resetnavpane
> > Clears and regenerates the Navigation Pane for the current profile. Removes
> > all Shortcuts and Favorite Folders. Has the same effect as deleting
> > profilename.xml in your user directory.
> > After this, I was able to get back into outlook!
> > The only clue as to why this may have worked is because when I got the
> > problem, another XML file on my machine (required to run one of my
> > development programs) had also become corrupted - I can only guess that
> > perhaps the profilename.xml possibly became corrupted in a similar kind of
> > way...
> > I'm really sorry I cannot give any more detail: I've been effectively
> > button-mashing (ok, running varous command-line switches mainly to do with
> > "cleaning" stuff) but it only worked once this switch was executed.
> > It may be a combination or specifically this switch, but I hope this
> > provides a little bit of a clue...
> > -- Dan
> > "CliffB" wrote:
> >
> > > Since I have a second machine, I have been living with the issue on my Vista
> > > machine. I have not heard any 'fixes' although it seems there are more
> > > reports like ours.
> > > > Resisting a complete rebuild ...
> > > > Cliff
> > > > "CliffB" wrote:
> > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > > to Norton.
> > > > > > I have attempted several published fixes including Scanpst,
> > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > > > Thanks,
> > > > > > Cliff
 
C

Conbob

I am a newbe...where do I type "Outlook.exe /resetnavpane "...thanks so much.

"CliffB" wrote:


> Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> time scan" hang DURING an Outlook send/receive that was apparrently hung due
> to Norton.

> I have attempted several published fixes including Scanpst,
> DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

> On reinstall (after running DeleteOutlookProfiles), I create a new profile
> and a new Outlook PST ... still receive the "cannot open..." error.

> Any further suggestions - hopefully short of resorting to my recovery image?

> Thanks,

> Cliff
 

Brian Tillman

Senior Member
"Conbob" <Conbob> wrote in message

news:7F015480-9ADC-4C39-9DC2-E4D795A4F27B@microsoft.com...


> I am a newbe...where do I type "Outlook.exe /resetnavpane "...thanks so much.


Start>Search>outlook.exe /resetnavpane

--
 
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