Outlook 2007/Vista 64/ "Cannot open the Outlook Window"

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C

Cjonbob

Thanks so much Cliff & a special thanks to Dan...twas magical!

"Brian Tillman " wrote:


> "Conbob" <Conbob> wrote in message
> news:7F015480-9ADC-4C39-9DC2-E4D795A4F27B@microsoft.com...
>
> >I am a newbe...where do I type "Outlook.exe /resetnavpane "...thanks so much.


> Start>Search>outlook.exe /resetnavpane
> >

>
 
J

Jessica B

Amazing! Thanks, Dan, for the (finally) quick fix!! Kudos...

-Jessica

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
D

Diana

thank you so much! I usually never post anything and i'm leary of trying

posted solutions... but yours just saved me hours of frustration. worked like

a charm. thanks!!

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
A

alkaline322

This may seem like a dumb question, but... typed it into WHERE?

"ChadH" wrote:


> i am running Outlook 2007 and ran into this issue today for no apparent
> reason. I rebooted my machine after a short internet outage, and BAM! "Cannot
> open outlook..."

> Under deadline, I Frantically started Googling the problem finding that most
> people were donig uninstalls, system restores, and many other time consuming
> cannibalistic things to try and fix the issue.

> Then I found this post... within 10 seconds of reading and typing
> Outlook.exe /resetnavpane i was back in business without the headache of
> smoking 1/2 my machine to fix the problem.

> Dan... the next time I am out at the pub, i will raise a glass for you my
> friend.

> Thank you very much.

> ChadH

> "Dan Thomas" wrote:
>
> > Ok mate, I got it going...
> > Now this is a bit vague because I was trying to reset everything but the
> > process was:
> > 1) Removed my ost (yes I'm using exchange) - well I renamed it
> > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> > renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> > Settings\Application Data\Microsoft\Outlook
> > 2) Uninstalled all addins
> > 3) found this page and started playing with no success
> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
> > ... UNTIL I ran Outlook.exe /resetnavpane
> > Clears and regenerates the Navigation Pane for the current profile. Removes
> > all Shortcuts and Favorite Folders. Has the same effect as deleting
> > profilename.xml in your user directory.
> > After this, I was able to get back into outlook!
> > The only clue as to why this may have worked is because when I got the
> > problem, another XML file on my machine (required to run one of my
> > development programs) had also become corrupted - I can only guess that
> > perhaps the profilename.xml possibly became corrupted in a similar kind of
> > way...
> > I'm really sorry I cannot give any more detail: I've been effectively
> > button-mashing (ok, running varous command-line switches mainly to do with
> > "cleaning" stuff) but it only worked once this switch was executed.
> > It may be a combination or specifically this switch, but I hope this
> > provides a little bit of a clue...
> > -- Dan
> > "CliffB" wrote:
> >
> > > Since I have a second machine, I have been living with the issue on my Vista
> > > machine. I have not heard any 'fixes' although it seems there are more
> > > reports like ours.
> > > > Resisting a complete rebuild ...
> > > > Cliff
> > > > "CliffB" wrote:
> > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > > to Norton.
> > > > > > I have attempted several published fixes including Scanpst,
> > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > > > Thanks,
> > > > > > Cliff
 

Brian Tillman

Senior Member
"alkaline322" <alkaline322> wrote in message

news:B02E1FDE-97D0-48DA-83DF-77E080A84B99@microsoft.com...


> This may seem like a dumb question, but... typed it into WHERE?


Start>Run on XP or Start>Search on Vista.

--
 
A

alkaline322

Dear Brian,

I love you... It just had to be said. ;)

Thanks a bunch!!!

"Brian Tillman " wrote:


> "alkaline322" <alkaline322> wrote in message
> news:B02E1FDE-97D0-48DA-83DF-77E080A84B99@microsoft.com...
>
> > This may seem like a dumb question, but... typed it into WHERE?


> Start>Run on XP or Start>Search on Vista.
> >

>
 
P

Papa Thanking Dan

Running Outlook 2007 on Vista 32.

Ditto the above comment: Outlook.exe /resetnavpane

solved the problem instantly, after spending a full day

rescuing the saved data files into an alternate email manager.

Saved and reopened and lo and behold: all present and accounted for.

Thanks a heap
 
B

brat352

THANK YOU, THANK YOU, THANK YOU! I have been playing around with the problem

for a week now. Ran repair, started in safe mode, uninstalled Outlook,

reinstalled OUtlook and nothing worked.

But this did. THANK YOU - you are a GOD!!!!

To enjoy the flavor of life, take big bites. Moderation is for monks!

"Brian Tillman " wrote:


> "mleier" <mleier> wrote in message
> news:4AB2F063-A03E-455C-AC1B-9127DC1BBA05@microsoft.com...
>
> > How does one "run" Outlook.exe /resetnavpane?


> Start>Run (XP) or Start>Search (Vista)
> >

>
 
S

scott

That is the solution! Wow, there really needs to be a KB article on this.

This just happened to me with a clean install of Win7 w/ Outlook '07 - by

clean, I mean I built O/S two days ago... It was all running fine until I let

about 21 updates install for office service pack 2. Then, boom, can't open

outlook.

Thank you, Dan!

"Dan Thomas" wrote:


> ... UNTIL I ran Outlook.exe /resetnavpane
 
J

Jules

Just wanted to say:

THANK YOU!!!!!!!!! :)

"Tom Jelen tomjelenlandscapes@comcast." wrote:


> Outlook.exe /resetnavpane

> appears to have resolved the problem.
> start paste and hit run

> but when trying to open a new mail I now get the message that I do not have
> the appropriate premission to do that operation

> wow what idiot wrote the office program? its just a fancy way to send
> email made difficult and I was stupid enough to purchase this program .
> next time Im pruchasing an apple and throwning all this microsoft crap away
> I have had it
 
C

Clott

Amazing. Thank you so very much for the info!

"ChadH" wrote:


> i am running Outlook 2007 and ran into this issue today for no apparent
> reason. I rebooted my machine after a short internet outage, and BAM! "Cannot
> open outlook..."

> Under deadline, I Frantically started Googling the problem finding that most
> people were donig uninstalls, system restores, and many other time consuming
> cannibalistic things to try and fix the issue.

> Then I found this post... within 10 seconds of reading and typing
> Outlook.exe /resetnavpane i was back in business without the headache of
> smoking 1/2 my machine to fix the problem.

> Dan... the next time I am out at the pub, i will raise a glass for you my
> friend.

> Thank you very much.

> ChadH

> "Dan Thomas" wrote:
>
> > Ok mate, I got it going...
> > Now this is a bit vague because I was trying to reset everything but the
> > process was:
> > 1) Removed my ost (yes I'm using exchange) - well I renamed it
> > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> > renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> > Settings\Application Data\Microsoft\Outlook
> > 2) Uninstalled all addins
> > 3) found this page and started playing with no success
> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
> > ... UNTIL I ran Outlook.exe /resetnavpane
> > Clears and regenerates the Navigation Pane for the current profile. Removes
> > all Shortcuts and Favorite Folders. Has the same effect as deleting
> > profilename.xml in your user directory.
> > After this, I was able to get back into outlook!
> > The only clue as to why this may have worked is because when I got the
> > problem, another XML file on my machine (required to run one of my
> > development programs) had also become corrupted - I can only guess that
> > perhaps the profilename.xml possibly became corrupted in a similar kind of
> > way...
> > I'm really sorry I cannot give any more detail: I've been effectively
> > button-mashing (ok, running varous command-line switches mainly to do with
> > "cleaning" stuff) but it only worked once this switch was executed.
> > It may be a combination or specifically this switch, but I hope this
> > provides a little bit of a clue...
> > -- Dan
> > "CliffB" wrote:
> >
> > > Since I have a second machine, I have been living with the issue on my Vista
> > > machine. I have not heard any 'fixes' although it seems there are more
> > > reports like ours.
> > > > Resisting a complete rebuild ...
> > > > Cliff
> > > > "CliffB" wrote:
> > > > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > > to Norton.
> > > > > > I have attempted several published fixes including Scanpst,
> > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > > > Thanks,
> > > > > > Cliff
 
P

Pietro V

Thank you, Thank you, Thank you, Thank you. I was almost on the verge of

reinstalling the outlook program (all because of the error message "Cannot

start microsoft office outlook. Cannot open the outlook window.") because

none of the fixes were working (scanning and repairing the pst files,

creating a new profile, and trying to open from various points on the hard

drive) and running Outlook.exe/resetnavpane corrected it right then and

there. Thank you.

Pietro

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
W

wangdong

Are you sure your PST file wasn't oversized? If not ,i think you can

try Advanced Outlook Repair to solve the problem, by either converting

it into Outlook 2003 format ( http://www.datanumen.com/aor/problems/convert-2gb-pst.htm

), or splitting it into smaller pieces ( http://www.datanumen.com/aor/problems/split-2gb-pst.htm

)

http://www.datanumen.com/aor/ contains the detailed information about

Advanced Outlook Repair.

And you can also download a free demo version at http://www.datanumen.com/aor/aor.exe

W.Dong
 
M

Michael

Hi ChadH

I'll raise my glass to you next time I'm in the pub. They should create a

MSKB article with this solution

many thanks

Michael
 
G

graven

This fixed my problem without any other action required!

Thanks you.

"Jules" wrote:


> Just wanted to say:

> THANK YOU!!!!!!!!! :)

> "Tom Jelen tomjelenlandscapes@comcast." wrote:
>
> > Outlook.exe /resetnavpane
> > appears to have resolved the problem.
> > start paste and hit run
> > but when trying to open a new mail I now get the message that I do not have
> > the appropriate premission to do that operation
> > wow what idiot wrote the office program? its just a fancy way to send
> > email made difficult and I was stupid enough to purchase this program .
> > next time Im pruchasing an apple and throwning all this microsoft crap away
> > I have had it
 
D

Drew

Kudos to Dan Thomas. I, like many others it seems, ran into this same

problem "could not display Outlook window" and after various searches and

recommendations from others (to no avail) this one absolutely works. Thanks

again Dan.

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
M

mcarnegie

Brilliant,

Thanks for the Outlook.exe /resetnavpane command. I have uninstalled Office

2007and re-installed etc. with no luck. Just ran this and instantly

everything was working again.

Thankyou....

"graven" wrote:


> This fixed my problem without any other action required!

> Thanks you.

> "Jules" wrote:
>
> > Just wanted to say:
> > THANK YOU!!!!!!!!! :)
> > "Tom Jelen tomjelenlandscapes@comcast." wrote:
> >
> > > Outlook.exe /resetnavpane
> > > > appears to have resolved the problem.
> > > start paste and hit run
> > > > but when trying to open a new mail I now get the message that I do not have
> > > the appropriate premission to do that operation
> > > > wow what idiot wrote the office program? its just a fancy way to send
> > > email made difficult and I was stupid enough to purchase this program .
> > > next time Im pruchasing an apple and throwning all this microsoft crap away
> > > I have had it
 
E

edpent

Thanks, fixed my problem quickly.

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
D

Deputyr

I got Outlook to open after doing this, but it's as if it is a brand new

program. I lost 3 years of saved files. Is there a way to recover them?

Thanks,

Scott

"mcarnegie" wrote:


> Brilliant,

> Thanks for the Outlook.exe /resetnavpane command. I have uninstalled Office
> 2007and re-installed etc. with no luck. Just ran this and instantly
> everything was working again.

> Thankyou....

> "graven" wrote:
>
> > This fixed my problem without any other action required!
> > Thanks you.
> > "Jules" wrote:
> >
> > > Just wanted to say:
> > > > THANK YOU!!!!!!!!! :)
> > > > "Tom Jelen tomjelenlandscapes@comcast." wrote:
> > > > > Outlook.exe /resetnavpane
> > > > > > appears to have resolved the problem.
> > > > start paste and hit run
> > > > > > but when trying to open a new mail I now get the message that I do not have
> > > > the appropriate premission to do that operation
> > > > > > wow what idiot wrote the office program? its just a fancy way to send
> > > > email made difficult and I was stupid enough to purchase this program .
> > > > next time Im pruchasing an apple and throwning all this microsoft crap away
> > > > I have had it
 
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